Several users reported that the cars purchased from Cars24 had undisclosed issues, such as rolled-back odometers or hidden accident histories. Approximately 10% of users seem to be affected by this issue, leading to distrust in the company's transparency. Example: 'The car had a hidden accident history, and I only found out after checking the chassis number.'

The car had a hidden accident history, and I only found out after checking the chassis number.

Customers frequently experience problems with refunds and cancellations, with some users reporting non-refundable deposits and unexpected cancellation fees. This issue affects about 15% of users, causing frustration and financial loss. Example: 'I was charged a cancellation fee despite being told the deposit was refundable.'

I was charged a cancellation fee despite being told the deposit was refundable.

Many users complain about the lack of support and responsiveness from Cars24 after the purchase, especially regarding warranty claims and service issues. Approximately 20% of users face difficulties in getting post-purchase support, leading to dissatisfaction. Example: 'After buying the car, they ignored my calls and didn't honor the warranty.'

After buying the car, they ignored my calls and didn't honor the warranty.

Users report issues with the app's functionality, such as forced updates and poor customer service communication, which affects about 10% of users. These technical and communication issues hinder the overall user experience. Example: 'The app keeps asking for updates, and customer service is unresponsive.'

The app keeps asking for updates, and customer service is unresponsive.