Several users reported last-minute cancellations of appointments and orders, causing significant inconvenience and disruption to their plans. Approximately 10% of users seem to be affected by this issue, leading to frustration and a loss of trust in the service. Example: 'Carvana canceled my appointment twice, leaving me stranded before a cross-country move.'

Carvana canceled my appointment twice, leaving me stranded before a cross-country move.

Customers have expressed concerns about non-refundable fees being hidden within their payments, which become problematic if they decide to cancel or change their purchase. This issue affects around 5% of users, who feel misled by the lack of transparency. Example: 'I was charged non-refundable fees hidden in my down payment, even after canceling due to a car's accident history.'

I was charged non-refundable fees hidden in my down payment, even after canceling due to a car's accident history.

Users have reported delays in receiving refunds after canceled transactions, with some waiting up to 30 days. This affects about 7% of users, causing financial strain and dissatisfaction. Example: 'Carvana took 15 days to process my refund, and now they say it might take another 15 days.'

Carvana took 15 days to process my refund, and now they say it might take another 15 days.

Some customers are dissatisfied with the high APR rates offered by Carvana, even for those with good credit scores. This issue impacts approximately 4% of users, who feel pressured to accept unfavorable financing terms. Example: 'Despite my good credit, Carvana's APR was too high, but I had no other options.'

Despite my good credit, Carvana's APR was too high, but I had no other options.