Caesars Sportsbook

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Caesars Sportsbook's key feedback

Withdrawal Issues

A significant number of users, approximately 30%, report difficulties with withdrawing their winnings, citing long wait times and unhelpful customer support. This issue is causing frustration and distrust among users.

I won $132 but never received it, and customer support couldn't provide a resolution.

Promotional Confusion

Around 25% of users are frustrated with misleading promotions, such as the $1 for $150 bonus, which require specific conditions to be met, leading to disappointment and a sense of being misled.

The $1 get $150 bonus is a scam; you have to win your first bet to get it.

Customer Service Problems

Approximately 20% of users express dissatisfaction with customer service, describing it as unresponsive and ineffective, which exacerbates their issues with the app.

Customer service is a joke; it's only computer responses, and you can't reach a real person.

App Functionality Flaws

About 15% of users experience technical issues with the app, such as crashes during deposits and non-responsive features, which hinder their ability to place bets effectively.

The app crashes every time I try to make a deposit, forcing me to call the operator.

Nuggets

Major Highlights of the Week

Promotional Misleading

Users feel misled by promotional offers, such as the $1 for $150 bonus, which require winning the first bet to receive bonus bets, contrary to expectations. This creates a perception of false advertising and erodes trust in the app's promotional integrity.

The $1 get $150 bonus is a scam; you must win your first bet to get the bonus.

Withdrawal Issues

There are significant delays and complications in processing withdrawals, with users experiencing long wait times and excessive documentation requests. This undermines user confidence in the app's financial reliability and transparency.

Winning withdrawals take over a month, with endless documentation requests.

Customer Support Frustrations

Customer support is perceived as ineffective, often providing generic responses and failing to resolve issues, leading to user dissatisfaction. This lack of effective support diminishes the overall user experience and brand reputation.

Customer service is a joke, only offering computer responses with no real help.

App Functionality Problems

The app frequently crashes and is non-responsive, especially during critical actions like placing bets, causing user frustration. These technical issues hinder the app's usability and reliability, prompting users to consider alternatives.

The app crashes every time I try to make a deposit, forcing me to call support.

Account Closure Concerns

Users report unexpected account closures and fund confiscations without clear reasons, leading to feelings of unfair treatment. This practice raises concerns about the app's fairness and user rights.

My account was closed with no notice, and all my money was taken.

Betting Option Limitations

There are complaints about limited betting options and removed features, such as alternate lines, which restrict user betting strategies. This limitation affects user satisfaction and may drive them to competitors with more comprehensive offerings.

Can't add Alt Rebounds to NBA SGPs anymore, limiting my betting options.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Promotional Misleading

Withdrawal Issues

Customer Support Frustrations

App Functionality Problems

Account Closure Concerns

Users report unexpected account closures and fund confiscations without clear reasons, leading to feelings of unfair treatment. This practice raises concerns about the app's fairness and user rights.

Betting Option Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has no problem receiving my money but had issues processing withdrawals and customer support has no information on when I will receive my winnings.

dns388

Week of April 1st, 2025

The Sportsbook side of this app is great but the casino app could use an update. I have to search for certain slots and there aren’t as many blackjack table options as with other apps.

GmenPhils1

Week of April 1st, 2025

There’s been too many occasions where the app is non-responsive, especially when I’m trying to hit the submit bet button. Frustrating to say the least.

Alex in Southern Arizona

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app has no problem receiving my money but had issues processing withdrawals and customer support has no information on when I will receive my winnings.

Candice Wu

App Store

The Sportsbook side of this app is great but the casino app could use an update. I have to search for certain slots and there aren’t as many blackjack table options as with other apps.

Kelly Williams

Google Play

There’s been too many occasions where the app is non-responsive, especially when I’m trying to hit the submit bet button. Frustrating to say the least.

Koray Okumus

Google Play

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User Experience Report

Caesars Sportsbook

Top Insights This Week

Withdrawal Issues

Promotional Confusion

Customer Service Problems

App Functionality Flaws

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts