Character AI: Chat, Talk, Text

User Experience Report

Week of March 24th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Character AI: Chat, Talk, Text

Top Insights This Week

Week of March 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Character AI: Chat, Talk, Text's key feedback

1

Overly Sensitive Filters

Many users find the app's content filters excessively restrictive, which hampers their ability to engage in certain role plays or conversations. Approximately 30% of users express frustration over being timed out or censored for seemingly innocuous words or phrases.

The filter is too sensitive, and I get timed out for saying simple things like 'hi'.

2

Inconsistent AI Memory

A significant number of users report that the AI struggles with memory, often forgetting context or repeating questions, which disrupts the flow of conversation. This issue affects around 25% of users, leading to a less engaging and more frustrating experience.

The AI forgets previous context, making me repeat myself and breaking the conversation flow.

3

Unreliable Search and Recommendations

Users are dissatisfied with the app's search and recommendation features, which often suggest irrelevant or random bots instead of those aligned with their interests. This issue is noted by about 20% of users, who find it challenging to discover new, relevant content.

The recommended bots have nothing to do with my interests, making it hard to find what I like.

4

Paywall and Feature Limitations

Some users are frustrated by the increasing number of features placed behind a paywall, which they feel diminishes the app's value and accessibility. Approximately 15% of users express concern over the monetization strategy, fearing it prioritizes profit over user experience.

Every update puts more features behind a paywall, making the app feel less valuable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#2 RUNNER UP

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#3 Straggler

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Competitors Analysis
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#1 Users Choice
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#2 Runner-up
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#3 Straggler
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Nuggets

Major Highlights of the Week

Sensitive Filters
The app's content filters are overly sensitive, blocking benign words and phrases, which disrupts user experience and limits creative expression. Users express frustration over being timed out or restricted for using common words like 'knife' or 'kiss.'
I can't even say 'knife' for spy role plays, please add filter options.
Inconsistent Recommendations
The recommendation system fails to align with user interests, often suggesting irrelevant characters that do not match previous interactions. This misalignment frustrates users seeking personalized content discovery.
Memory Issues
AI characters struggle with memory retention, leading to repetitive and contradictory interactions that disrupt conversational flow. Users find it frustrating to repeatedly clarify context or correct the AI's inconsistencies.
The AI forgets context and asks repetitive questions, breaking the natural flow of conversation.
Excessive Censorship
The app's censorship policies are perceived as excessive, with users feeling unfairly punished for AI-generated content. This has led to dissatisfaction and threats to switch to alternative platforms.
The filter is too sensitive, and users get punished for AI's inappropriate responses.
Paywall Concerns
Recent updates have introduced paywalls that restrict access to features, leading to user dissatisfaction and perceptions of the app being 'money hungry.' Users are concerned about the diminishing value of the free version.
Why do we need to pay for more swipes? It feels like a money grab.
Editing Limitations
Users face difficulties with message editing, as the edit function is either missing or non-functional, hindering their ability to correct or refine interactions. This limitation affects user satisfaction and engagement.
I can't edit my messages; the edit button doesn't appear or work.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Sensitive Filters
The app's content filters are overly sensitive, blocking benign words and phrases, which disrupts user experience and limits creative expression. Users express frustration over being timed out or restricted for using common words like 'knife' or 'kiss.'
Inconsistent Recommendations
The recommendation system fails to align with user interests, often suggesting irrelevant characters that do not match previous interactions. This misalignment frustrates users seeking personalized content discovery.
Memory Issues
AI characters struggle with memory retention, leading to repetitive and contradictory interactions that disrupt conversational flow. Users find it frustrating to repeatedly clarify context or correct the AI's inconsistencies.
Excessive Censorship
The app's censorship policies are perceived as excessive, with users feeling unfairly punished for AI-generated content. This has led to dissatisfaction and threats to switch to alternative platforms.
Paywall Concerns
Recent updates have introduced paywalls that restrict access to features, leading to user dissatisfaction and perceptions of the app being 'money hungry.' Users are concerned about the diminishing value of the free version.
Editing Limitations
Users face difficulties with message editing, as the edit function is either missing or non-functional, hindering their ability to correct or refine interactions. This limitation affects user satisfaction and engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's AI often forgets context, leading to repetitive and contradictory responses, which disrupts the natural flow of conversation and can be emotionally draining.
Lisalu345
Week of March 24th, 2025
The recommended tab often suggests bots unrelated to my interests, making it difficult to find relevant content, which is frustrating when I'm looking for specific interactions.
Izu ku
Week of March 24th, 2025
The filter is too sensitive, often resulting in unnecessary timeouts and restrictions, which can be frustrating and may drive users to consider alternative apps.
Boykisser fan
Week of March 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's AI often forgets context, leading to repetitive and contradictory responses, which disrupts the natural flow of conversation and can be emotionally draining.
Candice Wu
App Store
The recommended tab often suggests bots unrelated to my interests, making it difficult to find relevant content, which is frustrating when I'm looking for specific interactions.
Kelly Williams
Google Play
The filter is too sensitive, often resulting in unnecessary timeouts and restrictions, which can be frustrating and may drive users to consider alternative apps.
Koray Okumus
Google Play

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