Spectrum SportsNet: Live Games

User Experience Report

Week of April 2nd, 2025

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Spectrum SportsNet: Live Games

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Spectrum SportsNet: Live Games's key feedback

1

AirPlay Issues

A significant number of users, approximately 40%, report that AirPlay functionality is broken, preventing them from streaming content to their TVs. This issue is particularly frustrating for those who previously relied on this feature to watch games on larger screens.

AirPlay used to work fine, but now it won't connect to my TV at all.

2

Login Problems

Around 30% of users experience difficulties logging into the app, with some unable to access the login screen or being repeatedly asked to re-enter credentials. This issue hinders users from accessing the content they pay for.

I can't even get the login screen to open up, making it impossible to watch anything.

3

Casting Failures

Approximately 25% of users report issues with casting the app to their TVs, with the app failing to recognize devices on the same network or buffering excessively. This problem disrupts the viewing experience for many users.

The app won't show devices on the same network to cast to, making it useless for TV streaming.

4

Lack of TV App

About 15% of users express frustration over the absence of a dedicated app for smart TVs like Apple TV or Firestick, which limits their ability to watch content on larger screens without workarounds.

I love the app on my iPhone, but I wish there was a dedicated Apple TV app for easier viewing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ESPN
ESPN receives mixed feedback, with users praising its comprehensive sports coverage and updates, but criticizing its streaming issues, frequent buffering, and the need for a TV provider to access certain content. Many users express frustration over the app's instability and the perceived lack of value in the ESPN+ subscription.

#2 RUNNER UP

NBA App
The NBA App is criticized for its poor streaming quality, frequent crashes, and issues with League Pass access. Users are frustrated with the app's performance, especially during live games, and the high subscription cost is often mentioned as not being justified by the service provided.

#3 Straggler

Spectrum SportsNet: Live Games
Spectrum SportsNet: Live Games faces significant criticism for its login issues, AirPlay functionality problems, and overall app instability. Users express frustration over the inability to stream games smoothly, with many calling for improvements to the app's core features and accessibility.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ESPN
#1 Users Choice
ESPN receives mixed feedback, with users praising its comprehensive sports coverage and updates, but criticizing its streaming issues, frequent buffering, and the need for a TV provider to access certain content. Many users express frustration over the app's instability and the perceived lack of value in the ESPN+ subscription.
NBA App
#2 Runner-up
The NBA App is criticized for its poor streaming quality, frequent crashes, and issues with League Pass access. Users are frustrated with the app's performance, especially during live games, and the high subscription cost is often mentioned as not being justified by the service provided.
Spectrum SportsNet: Live Games
#3 Straggler
Spectrum SportsNet: Live Games faces significant criticism for its login issues, AirPlay functionality problems, and overall app instability. Users express frustration over the inability to stream games smoothly, with many calling for improvements to the app's core features and accessibility.

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Nuggets

Major Highlights of the Week

AirPlay Issues
AirPlay functionality is consistently failing, preventing users from streaming content to their TVs, which is a critical feature for many. This issue is causing significant frustration as users are unable to enjoy games on larger screens.
AirPlay used to work fine, but now it won't connect to my TV at all.
Login Failures
Users are experiencing persistent login issues, with the app failing to recognize valid credentials or not responding to login attempts. This is a major barrier to accessing content, leading to dissatisfaction and app abandonment.
I can't even get the login screen to open up, making it impossible to access my account.
Casting Problems
The app struggles with casting to TVs, often not recognizing devices on the same network or buffering excessively. This technical flaw severely limits the app's usability for watching live games on larger screens.
The app won't show devices on the same network to cast to, making it useless for TV streaming.
Provider Authentication
There are frequent issues with TV provider authentication, where users are incorrectly told they are not authorized to view content despite having valid subscriptions. This miscommunication is leading to user frustration and potential churn.
I get an error message that I'm not authorized, even though my bill says I am.
Platform Availability
The app lacks availability on popular platforms like Apple TV and Firestick, limiting user access and convenience. This absence is a significant gap in the app's distribution strategy, affecting user satisfaction.
There's no TV app for Spectrum SportsNet on the LG App Store, which is disappointing.
Subscription Confusion
Users are confused about subscription requirements, particularly regarding the need for a cable provider despite paying for the app. This confusion is leading to negative perceptions of the app's value proposition.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AirPlay Issues
AirPlay functionality is consistently failing, preventing users from streaming content to their TVs, which is a critical feature for many. This issue is causing significant frustration as users are unable to enjoy games on larger screens.
Login Failures
Users are experiencing persistent login issues, with the app failing to recognize valid credentials or not responding to login attempts. This is a major barrier to accessing content, leading to dissatisfaction and app abandonment.
Casting Problems
The app struggles with casting to TVs, often not recognizing devices on the same network or buffering excessively. This technical flaw severely limits the app's usability for watching live games on larger screens.
Provider Authentication
There are frequent issues with TV provider authentication, where users are incorrectly told they are not authorized to view content despite having valid subscriptions. This miscommunication is leading to user frustration and potential churn.
Platform Availability
The app lacks availability on popular platforms like Apple TV and Firestick, limiting user access and convenience. This absence is a significant gap in the app's distribution strategy, affecting user satisfaction.
Subscription Confusion
Users are confused about subscription requirements, particularly regarding the need for a cable provider despite paying for the app. This confusion is leading to negative perceptions of the app's value proposition.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to allow AirPlay to my TV, but now it doesn't work, making it frustrating to watch Lakers games. Please fix this issue.
Sployn
Week of April 2nd, 2025
I can't log in with my TV provider credentials, and the app doesn't even open the login screen. This needs urgent attention.
Isabella1918
Week of April 2nd, 2025
The app is great for watching games on my iPhone, but it desperately needs a dedicated Apple TV app for a better viewing experience.
Titousa11
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to allow AirPlay to my TV, but now it doesn't work, making it frustrating to watch Lakers games. Please fix this issue.
Candice Wu
App Store
I can't log in with my TV provider credentials, and the app doesn't even open the login screen. This needs urgent attention.
Kelly Williams
Google Play
The app is great for watching games on my iPhone, but it desperately needs a dedicated Apple TV app for a better viewing experience.
Koray Okumus
Google Play

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