Cheapoair – Flights, Hotels & Cars

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Cheapoair – Flights, Hotels & Cars's key feedback

App Glitches

Several users report significant glitches in the app, making it unusable for some. Approximately 5% of users experience these issues, which can deter them from using the app for bookings.

The app glitches so much that I can't even use it, making me hesitant to book anything.

Price Inconsistencies

Users have noted discrepancies between advertised prices and actual booking costs, with prices sometimes doubling unexpectedly. This affects around 3% of users, leading to frustration and distrust.

I found a deal, but the price doubled from $330 to $668 when I tried to book.

Poor Customer Service

Some users have experienced poor customer service, particularly when dealing with booking issues or seeking refunds. This affects about 2% of users, impacting their overall satisfaction with the app.

I was unable to get a refund or proper assistance when my reservation was messed up.

Reservation Issues

There are reports of reservations not being recognized by hotels or car rental services, causing inconvenience for about 2% of users. This can lead to additional costs and stress during travel.

My hotel didn't have my reservation, and Hopper offered to relocate me instead of fixing the issue.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hopper

Hopper receives mixed feedback, with users appreciating its ability to track flight prices and notify them of the best times to buy, saving them money. However, many users express frustration with poor customer service, issues with refunds, and technical glitches, leading to a significant number of negative reviews.

#2 RUNNER UP

Goibibo

Goibibo is praised for its user-friendly interface and competitive pricing, making it a popular choice for booking flights and hotels. However, users frequently report dissatisfaction with customer service, particularly regarding refunds and booking issues, which detracts from the overall user experience.

#3 Straggler

ERROR - placeholder

Nuggets

Major Highlights of the Week

Price Glitches 💸

Users experience sudden and unexplained price increases during the booking process, leading to frustration and distrust. This issue undermines the app's promise of providing the best deals and can deter future use.

I found a flight for $330, but the price doubled to $668 right after I tried to book.

Reservation Failures 🚫

Some users report that their hotel or car rental reservations are not recognized upon arrival, causing significant inconvenience and additional costs. This indicates a critical failure in the reservation confirmation process.

After booking a hotel, I arrived to find no reservation was made, despite Hopper's confirmation.

Customer Service Issues 📞

There are complaints about poor customer service, with users feeling unsupported when issues arise, such as reservation errors or refund requests. This reflects a gap in the app's customer support capabilities.

I was told my reservation issue wasn't Hopper's fault, and customer service was unhelpful.

App Glitches 🐞

Users experience frequent app crashes and glitches, making it unusable at times, which affects their ability to book or manage travel plans. This technical instability can lead to user attrition.

The app keeps crashing, making it impossible to use for booking.

Misleading Promotions 🎭

Some users feel misled by promotional offers that don't match the actual prices or availability, leading to a perception of bait-and-switch tactics. This damages trust and the app's reputation for transparency.

Promotional emails offer great deals, but the prices don't match when I try to book.

Inflexible Refund Policies 💳

Users are frustrated by inflexible refund policies, especially when they cannot use a service due to unforeseen circumstances. This rigidity can deter users from booking through the app again.

I couldn't get a refund for a car rental I couldn't pick up, and Hopper said it wasn't their responsibility.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Price Glitches 💸

Reservation Failures 🚫

Customer Service Issues 📞

App Glitches 🐞

Users experience frequent app crashes and glitches, making it unusable at times, which affects their ability to book or manage travel plans. This technical instability can lead to user attrition.

Misleading Promotions 🎭

Inflexible Refund Policies 💳

Users are frustrated by inflexible refund policies, especially when they cannot use a service due to unforeseen circumstances. This rigidity can deter users from booking through the app again.

Quotes of the week

Hear from some of the most impactful users to drive changes

Used to love this app. Now it’s majorly glitching. So much so I cannot even use the app. Which makes me not want to even bother booking on my laptop in case the app doesn’t open and work when I’m away on travel without access to a laptop.

B.A.B.'s

Week of April 7th, 2025

Our flight out of Las Vegas got delayed by more than two hours, and we had purchased the disruption service plan and was refunded for our half of the flight. We were contacted by Hopper to remind me of my options.

Wakebob

Week of April 7th, 2025

I had found a place I was going to book and also received a referral from a friend. Not even 1 minute after looking at it and putting the referral in, the price doubled from $330 to $668. Definitely not using this anymore!

Patrickod85

Week of April 7th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Cheapoair – Flights, Hotels & Cars

Top Insights This Week

App Glitches

Price Inconsistencies

Poor Customer Service

Reservation Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts