Chess.com

User Experience Report

Week of February 12th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Chess.com's key feedback

Cheating Concerns

Users frequently report issues with cheating, impacting the fairness and enjoyment of the game. This is a significant concern that needs addressing to maintain user trust.

Premium Pricing

Users frequently report issues with cheating, impacting the fairness and enjoyment of the game. This is a significant concern that needs addressing to maintain user trust.

Connectivity Issues

Users report various technical issues, such as lag, disconnections, and bugs affecting gameplay. These issues can lead to a frustrating user experience and need urgent resolution.

Game Bugs

There are complaints about unfair bans and account suspensions, which can alienate users who feel wrongly penalized. This suggests a need for a more transparent and accurate enforcement system.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lichess

Lichess receives overwhelmingly positive feedback for being ad-free and offering a comprehensive chess experience for free. Users appreciate its intuitive interface and the variety of features available without any cost.

#2 RUNNER UP

Blitz Chess

Blitz Chess has mixed reviews, with users enjoying the fast-paced gameplay but criticizing the app for technical glitches and a lack of features compared to other platforms.

#3 Straggler

Play Magnus

Play Magnus is well-received for its unique concept of playing against different ages of Magnus Carlsen, though some users are dissatisfied with frequent crashes and the cost of premium features.

Nuggets

Major Highlights of the Week

Cheating Concerns

Many users report rampant cheating and ineffective anti-cheat measures. Implement a robust anti-cheat system and improve the reporting process to ensure fair play.

Premium Pricing

Users find the premium features too expensive and intrusive. Consider offering more affordable pricing tiers or additional free features to enhance user satisfaction.

Connectivity Issues

Frequent disconnections and lag are causing frustration. Optimize server performance and provide better offline capabilities to improve user experience.

Game Bugs

Users report bugs affecting gameplay, such as incorrect moves and timer issues. Prioritize fixing these bugs to ensure a smooth and reliable gaming experience.

Notification Preferences

Users are annoyed by excessive notifications. Allow users to customize notification settings to reduce unnecessary alerts and improve user satisfaction.

User Support

Users are frustrated with automated support responses. Enhance customer support by providing access to human representatives for more complex issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Cheating Concerns

Many users report rampant cheating and ineffective anti-cheat measures. Implement a robust anti-cheat system and improve the reporting process to ensure fair play.

Premium Pricing

Users find the premium features too expensive and intrusive. Consider offering more affordable pricing tiers or additional free features to enhance user satisfaction.

Connectivity Issues

Frequent disconnections and lag are causing frustration. Optimize server performance and provide better offline capabilities to improve user experience.

Game Bugs

Users report bugs affecting gameplay, such as incorrect moves and timer issues. Prioritize fixing these bugs to ensure a smooth and reliable gaming experience.

Notification Preferences

Users are annoyed by excessive notifications. Allow users to customize notification settings to reduce unnecessary alerts and improve user satisfaction.

User Support

Users are frustrated with automated support responses. Enhance customer support by providing access to human representatives for more complex issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for learning and playing chess, but the constant push for premium features is annoying. It would be better if more features were available for free to encourage more people to play.

App Store

I've been using this app for years, and it's a fantastic way to play with family and friends. However, the frequent connectivity issues and lag during games are frustrating and need to be addressed.

Google Play

This app is excellent for improving chess skills with its lessons and puzzles, but the premium membership is too expensive. It would be great if there were more affordable options or free trials for users to explore the features.

Google Play

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for learning and playing chess, but the constant push for premium features is annoying. It would be better if more features were available for free to encourage more people to play.

Candice Wu

App Store

I've been using this app for years, and it's a fantastic way to play with family and friends. However, the frequent connectivity issues and lag during games are frustrating and need to be addressed.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Chess.com

Top Insights This Week

Cheating Concerns

Premium Pricing

Connectivity Issues

Game Bugs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts