Chrono24 – Luxury Watches

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Chrono24 – Luxury Watches's key feedback

App Overheating

Users report that the app is causing their devices to overheat, particularly on newer models like the iPhone 15 Pro Max. Addressing this issue could improve user satisfaction and prevent potential damage to devices.

Seller Experience

VPN Compatibility

Users are experiencing problems with image display, including lost collection photos and incomplete listing pictures. Improving image handling could enhance user experience and trust in the platform.

Refund Delays

Some users report significant delays in receiving refunds, leading to financial strain such as credit card interest. Addressing refund processing times could improve customer satisfaction and reduce negative experiences.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WatchBox

WatchBox is highly regarded for its exceptional customer service and seamless buying experience. Users appreciate the platform's curated selection of luxury watches and the knowledgeable staff, with 80% of feedback being positive, emphasizing the company's commitment to customer satisfaction and trustworthiness.

#2 RUNNER UP

Bob's Watches

Bob's Watches is praised for its transparent pricing and authenticity guarantee, making it a trusted choice for pre-owned luxury watches. Users commend the platform's straightforward buying process and excellent customer support, with 75% of reviews being positive, highlighting the company's dedication to providing a reliable and secure shopping experience.

#3 Straggler

Watchfinder

Watchfinder receives mixed reviews, with users appreciating the extensive inventory and detailed product descriptions, but expressing concerns over pricing and customer service. While 65% of users report a satisfactory experience, 35% highlight issues with the platform's pricing strategy and post-purchase support.

Nuggets

Major Highlights of the Week

Overheating Issue

The app is causing overheating on newer devices like the iPhone 15 Pro Max. Optimize the app's resource management to prevent excessive CPU usage and ensure compatibility with the latest hardware. This will enhance user experience and prevent potential device damage.

Seller Experience

Private sellers face challenges with lowball offers and lack of feedback mechanisms. Implement a feature allowing sellers to set minimum offer thresholds and provide a feedback channel for sellers to communicate with Chrono24. This will improve seller satisfaction and engagement.

VPN Compatibility

The app fails to function when a VPN is active, displaying an 'unknown API error'. Investigate and resolve compatibility issues with VPNs to ensure seamless access for users prioritizing privacy. This will expand the app's usability and user base.

Refund Delays

Users experience significant delays in receiving refunds, leading to financial burdens. Streamline the refund process to ensure timely resolutions and improve customer support responsiveness. This will enhance trust and customer loyalty.

Missing Watch Scanner

Users are unable to locate the watch scanner feature within the app. Ensure the watch scanner is easily accessible and clearly integrated into the app's interface. This will enhance user engagement and app functionality.

Filter Functionality

The app's filter search function has been downgraded, making browsing difficult without a specific brand in mind. Reintroduce and enhance the previous filter functionality to improve user navigation and search efficiency. This will increase user satisfaction and retention.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Overheating Issue

Seller Experience

VPN Compatibility

Refund Delays

Missing Watch Scanner

Filter Functionality

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app layout is good and the store is awesome, but it overheats my 15 Pro Max. Please update the app to support new devices.

Candice Wu

App Store

Very frustrating app to use as a private seller. Chrono needs to allow sellers to set a minimum offer to avoid lowballers.

Kelly Williams

Google Play

I had an awful buying experience; the watch was misrepresented, and I had to pay return shipping. Chrono24 did not support me, making me rethink using the platform.

Koray Okumus

Google Play

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User Experience Report

Chrono24 – Luxury Watches

Top Insights This Week

App Overheating

Seller Experience

VPN Compatibility

Refund Delays

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts