myCigna

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

myCigna

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of myCigna's key feedback

1

Navigation Issues

A significant number of users, approximately 15%, find the app difficult to navigate, with error messages and a clunky interface causing frustration. Users report wasting time due to these navigation challenges.

2

Login Frustrations

Around 10% of users experience issues with login features, such as the inability to save passwords or use Face ID, which adds unnecessary steps to accessing the app.

3

Feature Limitations

Approximately 8% of users are frustrated by the app's limited features compared to the website, such as the inability to assign providers or view detailed coverage information.

4

Wellness Integration Problems

About 5% of users report issues with the wellness dashboard, particularly with integrating data from devices like Apple Health, which affects their ability to earn rewards.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

myCigna
myCigna receives mixed feedback. Users appreciate its ease of use, intuitive design, and comprehensive features like claims review and provider search. However, many users report issues with login, slow performance, and lack of certain functionalities, leading to frustration.

#2 RUNNER UP

UnitedHealthcare
UnitedHealthcare is generally well-received for its comprehensive benefits and user-friendly app, which many find easy to navigate. However, some users experience technical issues and slow performance, which can hinder the overall experience.

#3 Straggler

Aetna Health
Aetna Health receives mixed reviews, with users praising its coverage options and customer service. However, the app is often criticized for technical difficulties, login issues, and limited functionality, which detracts from the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
myCigna
#1 Users Choice
myCigna receives mixed feedback. Users appreciate its ease of use, intuitive design, and comprehensive features like claims review and provider search. However, many users report issues with login, slow performance, and lack of certain functionalities, leading to frustration.
UnitedHealthcare
#2 Runner-up
UnitedHealthcare is generally well-received for its comprehensive benefits and user-friendly app, which many find easy to navigate. However, some users experience technical issues and slow performance, which can hinder the overall experience.
Aetna Health
#3 Straggler
Aetna Health receives mixed reviews, with users praising its coverage options and customer service. However, the app is often criticized for technical difficulties, login issues, and limited functionality, which detracts from the user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Navigation Issues
Users find the app difficult to navigate, with error messages appearing when accessing Explanation of Benefits (EOBs), leading to frustration and wasted time.
Password Management
The app lacks seamless integration with iOS password manager, requiring users to manually search for passwords, which is inefficient compared to other apps.
Face ID Problems
Frequent updates disrupt Face ID functionality, forcing users to repeatedly reset the option, which is inconvenient and time-consuming.
Every update disables Face ID, requiring me to reset it each time.
Coverage Details Access
The AI interface obstructs access to coverage details, preventing users from interacting with the traditional UI, which is preferred for its reliability.
The AI interface blocks me from viewing coverage details, unlike the old UI.
HSA Integration Delays
HSA spending account integration is slow and buggy, with delayed contributions and random transactions, indicating outdated system processes.
HSA contributions are delayed and transactions appear randomly, suggesting an outdated system.
Apple Health Integration
The app fails to integrate with Apple Health, requiring users to use outdated devices for fitness tracking, which is inefficient and costly.
The app doesn't sync with Apple Health, forcing me to use outdated fitness devices.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Navigation Issues
Users find the app difficult to navigate, with error messages appearing when accessing Explanation of Benefits (EOBs), leading to frustration and wasted time.
Password Management
The app lacks seamless integration with iOS password manager, requiring users to manually search for passwords, which is inefficient compared to other apps.
Face ID Problems
Frequent updates disrupt Face ID functionality, forcing users to repeatedly reset the option, which is inconvenient and time-consuming.
Coverage Details Access
The AI interface obstructs access to coverage details, preventing users from interacting with the traditional UI, which is preferred for its reliability.
HSA Integration Delays
HSA spending account integration is slow and buggy, with delayed contributions and random transactions, indicating outdated system processes.
Apple Health Integration
The app fails to integrate with Apple Health, requiring users to use outdated devices for fitness tracking, which is inefficient and costly.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is difficult to navigate, and the EOBs just lead to error messages. It's clunky and frustrating, wasting hours of my time.
Eickzoso
Week of April 9th, 2025
The app's HSA spending account integration is buggy and slow, with delayed contributions and random deductions. It feels like an outdated system.
David.Moser
Week of April 9th, 2025
The app doesn't provide as much info as the website, and I can't add a doctor to my care team without switching to the site. It's frustrating to see pop-ups to download the app when it lacks important features.
NotAKaren.TrustMeBro
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is difficult to navigate, and the EOBs just lead to error messages. It's clunky and frustrating, wasting hours of my time.
Candice Wu
App Store
The app's HSA spending account integration is buggy and slow, with delayed contributions and random deductions. It feels like an outdated system.
Kelly Williams
Google Play
The app doesn't provide as much info as the website, and I can't add a doctor to my care team without switching to the site. It's frustrating to see pop-ups to download the app when it lacks important features.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click