Circuit Route Planner

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Circuit Route Planner's key feedback

Inaccurate Optimization

Some users report that the app's route optimization feature is unreliable, leading to longer routes and increased mileage instead of the promised time savings. Approximately 10% of users seem to be affected by this issue.

The app claimed to save me hours, but it actually added over 2 hours to my route.

Missing Restart Feature

The removal of the 'restart route' feature has frustrated users who now have to manually reset routes, increasing their workload. This issue affects around 15% of users, particularly those managing multiple routes daily.

Without the 'restart route' button, I have to manually uncheck hundreds of stops every day.

Navigation Errors

Users have experienced navigation errors where the app directs them unnecessarily out of their way, causing inefficiencies and frustration. This problem seems to impact about 8% of users.

The app often sends me on detours just to avoid U-turns, wasting time.

Subscription and Billing Issues

Some users have faced challenges with unexpected charges and difficulties in canceling subscriptions, leading to dissatisfaction. Approximately 5% of users have reported such billing issues.

I was charged $19.99 despite canceling my trial, and I couldn't get a refund.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Routific

Routific receives high praise for its seamless integration with navigation tools and excellent customer support. Users appreciate its efficiency in route planning, making it a favorite for businesses and individual users alike.

#2 RUNNER UP

Circuit Route Planner

Circuit Route Planner is appreciated for its time-saving features and ease of use, but recent updates have frustrated some users due to the removal of the 'restart route' feature. While many find it invaluable for delivery efficiency, others criticize its pricing and occasional routing errors.

#3 Straggler

EasyRoute

EasyRoute is lauded for its simplicity and effectiveness in route planning, especially for cycling and running. Users find it intuitive and appreciate its ability to export routes easily, though some experience technical issues.

Nuggets

Major Highlights of the Week

Route Inaccuracy

The app sometimes calculates routes that are significantly longer than necessary, leading to increased travel time and mileage, contrary to its promise of optimization.

After completing my deliveries, the app's 'optimized' route added over 200 miles more than the normal route.

Missing Restart Feature

The removal of the 'restart route' feature has caused frustration, as users now have to manually reset each stop, increasing time and effort for route management.

Without the 'restart route' button, I have to manually uncheck hundreds of stops daily, which is inefficient.

Subscription Confusion

Users experience unexpected charges due to unclear trial and subscription terms, leading to dissatisfaction and perceived deceptive practices.

I thought I had a one-week trial but was charged $19.99 immediately, which feels deceptive.

Navigation Errors

The app's navigation sometimes directs users to incorrect or non-existent locations, causing unnecessary detours and frustration.

The app often sends me to destinations that don't exist, making me go out of my way unnecessarily.

Address Naming Issue

The inability to save addresses with names instead of just addresses complicates route creation for users familiar with location names rather than addresses.

I uninstalled the app because I couldn't save addresses with names, which made route creation too time-consuming.

UI and Usability Challenges

The user interface is unintuitive, making it difficult to reorder stops or manage failed deliveries, and the app sometimes freezes when switching from GPS.

Every time I switch from GPS to the app, it freezes, requiring a restart.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Route Inaccuracy

The app sometimes calculates routes that are significantly longer than necessary, leading to increased travel time and mileage, contrary to its promise of optimization.

Missing Restart Feature

The removal of the 'restart route' feature has caused frustration, as users now have to manually reset each stop, increasing time and effort for route management.

Subscription Confusion

Users experience unexpected charges due to unclear trial and subscription terms, leading to dissatisfaction and perceived deceptive practices.

Navigation Errors

The app's navigation sometimes directs users to incorrect or non-existent locations, causing unnecessary detours and frustration.

Address Naming Issue

The inability to save addresses with names instead of just addresses complicates route creation for users familiar with location names rather than addresses.

UI and Usability Challenges

The user interface is unintuitive, making it difficult to reorder stops or manage failed deliveries, and the app sometimes freezes when switching from GPS.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but after removing the 'restart route' feature, it's become a hassle to manually reset routes. This change is frustrating and makes the app less efficient for daily use.

Jboogie227

Week of April 1st, 2025

The app's navigation is problematic, often sending me out of the way to avoid U-turns, which is frustrating and time-consuming. This needs improvement for better efficiency.

The assassing

Week of April 1st, 2025

I love the app for its efficiency in planning routes, but the premium price of $20 per month is too high. A lower price would make it more accessible.

mugzy bubz

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but after removing the 'restart route' feature, it's become a hassle to manually reset routes. This change is frustrating and makes the app less efficient for daily use.

Candice Wu

App Store

The app's navigation is problematic, often sending me out of the way to avoid U-turns, which is frustrating and time-consuming. This needs improvement for better efficiency.

Kelly Williams

Google Play

I love the app for its efficiency in planning routes, but the premium price of $20 per month is too high. A lower price would make it more accessible.

Koray Okumus

Google Play

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User Experience Report

Circuit Route Planner

Top Insights This Week

Inaccurate Optimization

Missing Restart Feature

Navigation Errors

Subscription and Billing Issues

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts