Citymapper: All Live Transit

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Citymapper: All Live Transit's key feedback

Voice Navigation Issues

A significant number of users, approximately 10%, report that the app's voice navigation feature is unreliable, functioning only sporadically. This is particularly problematic for visually impaired users who rely on this feature for navigation.

Inaccurate Location Data

Around 15% of users experience issues with the app's location accuracy, leading to incorrect directions and missed transit connections. This affects the reliability of the app for real-time navigation.

Apple Watch Functionality

Approximately 5% of users have reported that the app's functionality on the Apple Watch is poor, with frequent failures in planning trips and displaying nearby transit options.

Customer Support Unresponsiveness

About 8% of users express frustration with the lack of response from customer support after reaching out with issues, leading to dissatisfaction despite the app's potential.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Citymapper: All Live Transit

Citymapper receives high praise for its ease of use, accuracy, and comprehensive transit options, making it a favorite among users in major cities like NYC and London. However, some users report issues with GPS accuracy and app responsiveness, particularly on the Apple Watch.

#2 RUNNER UP

Google Maps

Google Maps is widely used and appreciated for its global reach and detailed mapping capabilities. However, recent updates have led to user dissatisfaction due to inaccuracies in geographic names and issues with location tracking, leading some users to seek alternatives.

#3 Straggler

Moovit

Moovit is valued for its accurate public transport schedules and user-friendly interface, especially in major cities. Nonetheless, users are frustrated by intrusive ads and occasional inaccuracies in bus schedules, which can lead to missed connections.

Nuggets

Major Highlights of the Week

Voice Navigation Failure

The app's voice navigation feature is unreliable, functioning only sporadically, which is particularly problematic for visually impaired users who rely on this feature for accessibility. This inconsistency raises ethical concerns, especially when the feature is advertised and potentially monetized.

Apple Watch Issues

The Citymapper app on Apple Watch is largely non-functional, failing to consistently plan trips or display nearby transit options, which diminishes its utility for users who rely on wearable technology for navigation. This unreliability extends to inaccurate location data on iPhones, affecting overall schedule accuracy.

The Citymapper app on my Apple Watch rarely works, and even on my iPhone, the location and schedule data are often inaccurate.

Inaccurate Transit Timings

Users experience significant discrepancies between the app's reported transit timings and actual transit schedules, leading to missed connections and unreliable travel planning. This undermines trust in the app's ability to provide accurate real-time transit information.

The app frequently shows incorrect train timings, causing me to miss trains that are either delayed or not arriving as indicated.

Poor Customer Support

Despite encouraging users to provide feedback via email, the app's support team often fails to respond, leaving user concerns unaddressed and contributing to a perception of neglect. This lack of engagement with user feedback can damage the app's reputation and user satisfaction.

The app suggests emailing for support, but emails go unanswered, making it seem like they don't care about user feedback.

Inaccurate Location Services

The app's GPS and location services are frequently inaccurate, leading to incorrect transit routes and schedules, which frustrates users who depend on precise navigation. This issue is particularly problematic in dense urban environments where accurate location data is crucial.

The app's GPS often shows incorrect locations, leading to inaccurate transit routes and schedules.

Map Labeling Errors

Errors in map labeling, such as misnaming geographical features, can lead to user confusion and dissatisfaction, especially when users rely on the app for accurate geographical information. Such errors can diminish the app's credibility and usability.

The app incorrectly labels the Gulf of Mexico, which is frustrating and misleading for users.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Voice Navigation Failure

Apple Watch Issues

Inaccurate Transit Timings

Poor Customer Support

Inaccurate Location Services

Map Labeling Errors

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is essential for travel, providing step-by-step directions and access to all forms of transportation in one place. It allowed us to navigate London and Paris effortlessly, even ordering Ubers directly from the app. Highly recommend!

Hapme23

Week of April 9th, 2025

CityMapper is one of the most well-executed iOS apps I've seen. It does exactly what it intends to do beautifully, providing accurate and detailed transit information.

ToolUser

Week of April 9th, 2025

Routing works really well, but the widgets are broken now. It's frustrating because the app is otherwise great for planning trips.

hamm_burger

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

CityMapper is one of the most well-executed iOS apps I've seen. It does exactly what it intends to do beautifully, providing accurate and detailed transit information.

Kelly Williams

Google Play

Routing works really well, but the widgets are broken now. It's frustrating because the app is otherwise great for planning trips.

Koray Okumus

Google Play

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User Experience Report

Citymapper: All Live Transit

Top Insights This Week

Voice Navigation Issues

Inaccurate Location Data

Apple Watch Functionality

Customer Support Unresponsiveness

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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