ClassDojo

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of ClassDojo's key feedback

Ad Overload

A significant number of users, approximately 15%, are frustrated with the excessive ads and pop-ups urging them to upgrade to premium, which they find intrusive and unnecessary for basic communication with teachers.

The constant pop-ups for premium upgrades are overwhelming and unnecessary for simple communication.

Notification Issues

Around 10% of users report problems with the notification system, which sometimes fails to deliver important messages promptly, causing delays in receiving critical school updates.

Notifications often don't work, leading to missed important messages about schoolwork.

Subscription Cancellation Problems

Approximately 5% of users have difficulty canceling subscriptions, with some reporting unexpected charges and a cumbersome cancellation process that requires a browser.

Canceling the subscription is tricky, and I was charged unexpectedly despite canceling the free trial.

Feature Limitations

About 8% of users express dissatisfaction with certain feature limitations, such as the inability to upload longer videos, pin important information, or format text in posts, which hinders effective communication.

I wish I could upload longer videos and pin important posts for better communication with parents.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

ClassDojo

ClassDojo receives high praise for its engaging features that motivate students and facilitate communication between teachers and parents. Users appreciate the app's ability to track student behavior and share updates, though some express frustration with frequent pop-up ads and the push for premium upgrades.

#2 RUNNER UP

Remind

Remind is highly valued for its ease of use and effectiveness in facilitating communication between teachers, parents, and students. Users appreciate the app's ability to send quick updates and reminders, though some have experienced issues with notifications and message management.

#3 Straggler

Seesaw

Seesaw is appreciated for its interactive and engaging platform that supports student learning and parent-teacher communication. However, users report technical issues, particularly with the Android version, and express a desire for more intuitive features and better media handling.

Nuggets

Major Highlights of the Week

Browser Update Issue

Teachers face functionality issues due to persistent browser update prompts, hindering their ability to use the app effectively.

Despite updating my browser, ClassDojo still won't let me do anything.

Ad Overload

Excessive ads on the parent interface create a frustrating user experience, detracting from the app's primary communication function.

The ads on the parent's side are embarrassing and disrupt communication.

Notification Failures

The notification system is unreliable, causing users to miss important messages and updates, which is critical for timely school communication.

I often miss important messages because the notification system doesn't work consistently.

Premium Pressure

Frequent pop-ups urging users to upgrade to premium disrupt the user experience, making basic communication feel like a monetized service.

I'm constantly bombarded by pop-ups to upgrade, which is unnecessary for basic communication.

Refund Policy Issues

The cancellation process is cumbersome and lacks transparency, leading to unexpected charges and user dissatisfaction.

They say you can cancel anytime, but they don't refund your money.

Media Display Problems

Some users experience issues with media content not displaying correctly, affecting the app's ability to share visual updates effectively.

Some videos and photos don't show up, and some have sound without picture.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Browser Update Issue

Teachers face functionality issues due to persistent browser update prompts, hindering their ability to use the app effectively.

Ad Overload

Excessive ads on the parent interface create a frustrating user experience, detracting from the app's primary communication function.

Notification Failures

The notification system is unreliable, causing users to miss important messages and updates, which is critical for timely school communication.

Premium Pressure

Frequent pop-ups urging users to upgrade to premium disrupt the user experience, making basic communication feel like a monetized service.

Refund Policy Issues

The cancellation process is cumbersome and lacks transparency, leading to unexpected charges and user dissatisfaction.

Media Display Problems

Some users experience issues with media content not displaying correctly, affecting the app's ability to share visual updates effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have used this app to communicate with parents for the past 4 years. The ONLY reason I continue to use it is because I can easily enter behavior points from our in-class behavior management system to let parents know their child’s daily behavior each afternoon. However, the ads are horrific on the parent’s end of the app, and I need communication with parents to be super easy and frictionless. Please lessen the amount of ads or offer a plan to teachers where they can choose to pay for their class to be Plus.

funinfirstyayyy

Week of April 9th, 2025

Although this app is free, I’m constantly getting bombarded by pop-ups suggesting to upgrade your account to the next level, or go for premium. Nobody needs to pay for a premium app to communicate with their kid’s teacher - it’s literally the same as text. I really hope they choose a different app next year at my kid’s school.

Zimy84

Week of April 9th, 2025

I want to love this app. I love the idea of it but it lags so much. I won’t get a message until the next day, which is highly problematic, especially when it’s about school work/assignments.

lmsrmem

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I want to love this app. I love the idea of it but it lags so much. I won’t get a message until the next day, which is highly problematic, especially when it’s about school work/assignments.

Koray Okumus

Google Play

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User Experience Report

ClassDojo

Top Insights This Week

Ad Overload

Notification Issues

Subscription Cancellation Problems

Feature Limitations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts