Claude

User Experience Report

Week of March 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Claude

Top Insights This Week

Week of March 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Claude's key feedback

1

Phone Number Requirement

Many users are frustrated with the app's requirement to provide a phone number for registration, which is seen as an unnecessary invasion of privacy. Approximately 15% of users have expressed dissatisfaction with this requirement, comparing it unfavorably to other AI apps that allow email-only sign-ups.

I can't sign up without giving them my phone number, unlike other AI apps.

2

Prompt Length Limitations

Users frequently encounter issues with the app's prompt length limitations, which disrupts their workflow and leads to frustration. This affects about 20% of users, who report that even short prompts are sometimes flagged as too long, hindering their ability to use the app effectively.

The app says 'prompt is too long' even for short messages, which is frustrating.

3

Message Limitations

The app's strict message limitations, even for paid users, are a significant pain point, with around 25% of users expressing dissatisfaction. This restriction interrupts usage and is seen as a major drawback compared to competitors.

Even as a paid user, I'm limited in how many messages I can send, which is disappointing.

4

Voice Recognition Issues

The app's voice recognition capabilities are criticized for being subpar, especially when compared to competitors like ChatGPT. Approximately 10% of users have noted that the voice input feature is unreliable, leading them to use alternative methods for voice-to-text tasks.

The voice recognition is way worse than ChatGPT, making it unreliable for voice input.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Claude
Claude receives overwhelmingly positive feedback for its intelligence, speed, and accuracy, with users praising its ability to assist with coding, problem-solving, and providing relevant responses. However, some users express frustration with registration issues and connectivity problems.

#2 RUNNER UP

ChatGPT
ChatGPT is praised for its user-friendly interface and efficient task management capabilities, making it a favorite among users who need to organize their work and personal tasks. However, some users mention occasional bugs and a desire for more features.

#3 Straggler

Deepseek
Deepseek receives mixed feedback, with many users praising its capabilities and comparing it favorably to Claude. However, frequent server issues and slow responses are common complaints, affecting user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Claude
#1 Users Choice
Claude receives overwhelmingly positive feedback for its intelligence, speed, and accuracy, with users praising its ability to assist with coding, problem-solving, and providing relevant responses. However, some users express frustration with registration issues and connectivity problems.
ChatGPT
#2 Runner-up
ChatGPT is praised for its user-friendly interface and efficient task management capabilities, making it a favorite among users who need to organize their work and personal tasks. However, some users mention occasional bugs and a desire for more features.
Deepseek
#3 Straggler
Deepseek receives mixed feedback, with many users praising its capabilities and comparing it favorably to Claude. However, frequent server issues and slow responses are common complaints, affecting user experience.

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Nuggets

Major Highlights of the Week

Phone Number Requirement 📞
The app's requirement for a phone number during sign-up is a significant barrier, especially for users who prefer privacy or use alternative numbers like Google Voice. This policy is causing potential users to abandon the app before even trying it.
I can't sign up without giving them my phone number, which is a dealbreaker.
Prompt Length Error 🚫
Users frequently encounter a 'prompt is too long' error, even with short inputs, disrupting the user experience and limiting the app's functionality. This issue is particularly frustrating for those trying to engage in extended conversations or complex queries.
Even a single word like 'yes' triggers a 'prompt is too long' error.
Voice Recognition Issues 🎙️
The app's voice recognition capabilities are subpar, leading users to rely on other apps for transcription before using Claude. This shortcoming is a significant drawback for users who prefer voice input for convenience and efficiency.
Claude's voice recognition is so poor that I use ChatGPT for recording and then paste it into Claude.
Pro Plan Limitations 💸
Despite paying for the Pro plan, users face restrictive usage limits, which feels unjustified and diminishes the perceived value of the subscription. This limitation is causing dissatisfaction among paying customers who expect more freedom.
I pay for the pro version, yet I'm still limited in my usage, which is ridiculous.
LaTeX and Code Rendering 🧮
The app struggles with rendering LaTeX equations and code blocks, making it less useful for users dealing with technical content. This limitation forces users to switch to desktop versions for proper formatting, reducing the app's utility on mobile.
LaTeX equations appear as raw markup, making complex formulas hard to read.
Account Access Issues 🔒
Users experience difficulties with account access, including issues with sign-up and login, which are exacerbated by the app's verification processes. These access problems are a significant barrier to entry and continued use.
I can't log in because it says my phone number is already used, and there's no way to resolve it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Phone Number Requirement 📞
The app's requirement for a phone number during sign-up is a significant barrier, especially for users who prefer privacy or use alternative numbers like Google Voice. This policy is causing potential users to abandon the app before even trying it.
Prompt Length Error 🚫
Users frequently encounter a 'prompt is too long' error, even with short inputs, disrupting the user experience and limiting the app's functionality. This issue is particularly frustrating for those trying to engage in extended conversations or complex queries.
Voice Recognition Issues 🎙️
The app's voice recognition capabilities are subpar, leading users to rely on other apps for transcription before using Claude. This shortcoming is a significant drawback for users who prefer voice input for convenience and efficiency.
Pro Plan Limitations 💸
Despite paying for the Pro plan, users face restrictive usage limits, which feels unjustified and diminishes the perceived value of the subscription. This limitation is causing dissatisfaction among paying customers who expect more freedom.
LaTeX and Code Rendering 🧮
The app struggles with rendering LaTeX equations and code blocks, making it less useful for users dealing with technical content. This limitation forces users to switch to desktop versions for proper formatting, reducing the app's utility on mobile.
Account Access Issues 🔒
Users experience difficulties with account access, including issues with sign-up and login, which are exacerbated by the app's verification processes. These access problems are a significant barrier to entry and continued use.

Quotes of the week

Hear from some of the most impactful users to drive changes

Claude is an absolute game-changer! This app has made my life so much easier and organized. The feature that stands out the most is its intuitive user interface - so sleek and user-friendly.
LutherBoltzman
Week of March 21st, 2025
LOVE Claude, I'm using it more than ChatGPT. But ChatGPT never forces their paid users to stop using the platform for hours at a time. Feels unacceptable to be a paid customer and experience this.
BroMH2005
Week of March 21st, 2025
I've been using the Claude iOS app for a while and have found it incredibly useful for my work and studies. However, I've encountered a significant limitation that affects my experience: the app currently doesn't properly render LaTeX equations and code blocks.
NightGlow98
Week of March 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Claude is an absolute game-changer! This app has made my life so much easier and organized. The feature that stands out the most is its intuitive user interface - so sleek and user-friendly.
Candice Wu
App Store
LOVE Claude, I'm using it more than ChatGPT. But ChatGPT never forces their paid users to stop using the platform for hours at a time. Feels unacceptable to be a paid customer and experience this.
Kelly Williams
Google Play
I've been using the Claude iOS app for a while and have found it incredibly useful for my work and studies. However, I've encountered a significant limitation that affects my experience: the app currently doesn't properly render LaTeX equations and code blocks.
Koray Okumus
Google Play

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