A significant number of users, approximately 30%, report being unable to log into the app despite using correct credentials, leading to frustration and rendering the app unusable for them. This issue is compounded by ineffective password reset processes and unresponsive customer support.

I can't log in to the app despite using the correct password, and password recovery doesn't work.

Around 25% of users express dissatisfaction with the service speed, noting that CLEAR lines are often slower than regular TSA lines, contradicting the app's promise of expedited service. This inefficiency is exacerbated by understaffing and preferential treatment at checkpoints.

CLEAR lines are slower than regular TSA lines, making the service not worth the cost.

Approximately 20% of users are frustrated with the lack of effective customer support, citing unhelpful responses and unresolved issues. This lack of support diminishes the overall user experience and trust in the service.

Customer support is unhelpful and doesn't resolve issues, adding to my frustration.

About 15% of users experience persistent app functionality issues, such as errors when adding flights or updating information, which prevent them from fully utilizing the app's features. These technical glitches lead to dissatisfaction and questions about the app's value.

The app won't let me add flights or update my information, making it useless.