Clever

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Clever

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Clever's key feedback

1

Login Issues

A significant number of users, approximately 30%, report difficulties with the login process, particularly when trying to use the app without a Clever Badge. Many users are redirected to a browser, which they find inconvenient and counterproductive.

I tried logging in with my email, but it just redirects me to a browser, making the app pointless.

2

App Redirection

Around 25% of users express frustration that the app primarily serves as a portal to the Clever website, rather than functioning as a standalone application. This redirection makes the app seem redundant to them.

The app just redirects you to the website, making it a waste of space.

3

Badge Dependency

Approximately 20% of users are frustrated by the dependency on Clever Badges for login, especially when they don't have access to one. This limits the app's usability for those without badges.

I can't use the app because I don't have a Clever Badge, and it won't let me log in otherwise.

4

Boring Content

About 15% of users, particularly older students, find the content and activities on the app to be boring and not engaging enough, which affects their motivation to use it.

The app is boring and doesn't have engaging content for older students.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canvas
Canvas receives high praise for its user-friendly interface and convenience in accessing course materials and assignments. Users appreciate its seamless integration with various devices, making it a preferred choice for online education.

#2 RUNNER UP

Clever
Clever receives mixed feedback; while some users find it helpful for accessing educational resources, others criticize its reliance on badges and frequent redirection to web browsers, which they find cumbersome.

#3 Straggler

ClassLink
ClassLink is appreciated for its ease of use and ability to access school resources from various devices. However, some users report issues with login and app stability, which can hinder its effectiveness.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Canvas
#1 Users Choice
Canvas receives high praise for its user-friendly interface and convenience in accessing course materials and assignments. Users appreciate its seamless integration with various devices, making it a preferred choice for online education.
Clever
#2 Runner-up
Clever receives mixed feedback; while some users find it helpful for accessing educational resources, others criticize its reliance on badges and frequent redirection to web browsers, which they find cumbersome.
ClassLink
#3 Straggler
ClassLink is appreciated for its ease of use and ability to access school resources from various devices. However, some users report issues with login and app stability, which can hinder its effectiveness.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Badge Dependency
The app's reliance on Clever Badges for login is problematic for users without badges, as it redirects them to a browser instead of providing a seamless in-app experience.
I didn’t really use the app more than a minute because the only way to sign in is with the clever badge.
Redirection Issue
Users are frustrated that the app redirects them to the website for login, making the app feel redundant and unnecessary.
What’s the point of this app when it just redirects you to the website.
Login Complexity
The login process is cumbersome, requiring multiple steps and often resulting in errors, which hinders user access and satisfaction.
Every time I try to log in, it says to use a Clever badge or sign in with username/password, but it just does nothing.
Limited Functionality
The app is perceived as lacking functionality beyond login, offering no additional value or features compared to the website.
This app isn’t actually Clever. It’s only used to take a picture of your Clever badge to log in.
Device Compatibility
There are issues with the app's compatibility on certain devices, leading to login errors and preventing access to educational resources.
My son is getting in trouble at school because this app does not even work on his iPad.
Engagement Decline
Older students find the app's content less engaging, leading to decreased motivation and interest in using the platform.
In 5th, 6th, and 7th grade, it gets kinda boring; do not get.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Badge Dependency
The app's reliance on Clever Badges for login is problematic for users without badges, as it redirects them to a browser instead of providing a seamless in-app experience.
Redirection Issue
Users are frustrated that the app redirects them to the website for login, making the app feel redundant and unnecessary.
Login Complexity
The login process is cumbersome, requiring multiple steps and often resulting in errors, which hinders user access and satisfaction.
Limited Functionality
The app is perceived as lacking functionality beyond login, offering no additional value or features compared to the website.
Device Compatibility
There are issues with the app's compatibility on certain devices, leading to login errors and preventing access to educational resources.
Engagement Decline
Older students find the app's content less engaging, leading to decreased motivation and interest in using the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is essentially just a link to the website, making it redundant. It's better to use clever.com directly to save time.
sarmadari
Week of April 9th, 2025
The app only redirects to the website after login, making it pointless to download.
Juanita tooko
Week of April 9th, 2025
I can't use the app without a Clever badge, and when I try to log in with my email, it just redirects me to a browser, which defeats the purpose of the app.
a_fam_4_rev
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is essentially just a link to the website, making it redundant. It's better to use clever.com directly to save time.
Candice Wu
App Store
The app only redirects to the website after login, making it pointless to download.
Kelly Williams
Google Play
I can't use the app without a Clever badge, and when I try to log in with my email, it just redirects me to a browser, which defeats the purpose of the app.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click