ClickUp

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

ClickUp

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of ClickUp's key feedback

1

Loading Issues

A significant number of users report that the app fails to load or gets stuck on the loading screen, making it unusable. This issue affects approximately 15% of users, causing frustration and preventing them from accessing their tasks on the go.

The app just spins on the ClickUp logo forever, totally unusable.

2

Compatibility Problems

Users with older devices or specific operating systems, such as the iPhone SE 1st generation, are unable to use the app due to compatibility issues. This affects around 10% of users, limiting their ability to access ClickUp on their preferred devices.

It's very disappointing that this app got discontinued from the iPhone SE 1st generation.

3

Frequent Crashes

Many users experience frequent crashes and instability, particularly on Android devices, which disrupts their workflow and diminishes the app's reliability. This issue impacts about 20% of users, leading to a negative user experience.

App crashes within seconds of opening, even after reinstalling.

4

Complex Navigation

The app's navigation is often described as confusing and unintuitive, with users struggling to find tasks or features easily. This affects approximately 25% of users, who find the interface cluttered and difficult to use.

The new interface is so convoluted, cluttered, and brain dead.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Monday.com
Monday.com receives high praise for its user-friendly interface and comprehensive project management features. Users appreciate its ability to streamline tasks and improve team collaboration, although some find it expensive and experience occasional app performance issues.

#2 RUNNER UP

Trello
Trello is lauded for its simplicity and effectiveness in task management, with users enjoying its intuitive design and seamless integration across devices. However, some users note limitations in the free version and desire more advanced features.

#3 Straggler

ClickUp
ClickUp garners mixed feedback; users appreciate its extensive features and productivity enhancements, but many criticize the mobile app for being slow and lacking compared to the desktop version. Despite these issues, it remains a popular choice for its versatility and free plan.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Monday.com
#1 Users Choice
Monday.com receives high praise for its user-friendly interface and comprehensive project management features. Users appreciate its ability to streamline tasks and improve team collaboration, although some find it expensive and experience occasional app performance issues.
Trello
#2 Runner-up
Trello is lauded for its simplicity and effectiveness in task management, with users enjoying its intuitive design and seamless integration across devices. However, some users note limitations in the free version and desire more advanced features.
ClickUp
#3 Straggler
ClickUp garners mixed feedback; users appreciate its extensive features and productivity enhancements, but many criticize the mobile app for being slow and lacking compared to the desktop version. Despite these issues, it remains a popular choice for its versatility and free plan.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues 🔑
Users face significant challenges logging into the mobile app, with issues like not receiving email codes and being unable to use Google login, which are critical for seamless user access. This hinders the onboarding process and frustrates users who expect a straightforward login experience.
I can't even open it in my phone.
App Loading Failures 🚫
The app frequently fails to load, leaving users stuck on the loading screen despite multiple attempts to reinstall or restart their devices. This critical issue prevents users from accessing the app's functionalities, leading to dissatisfaction and potential churn.
App won't load. I've restarted my phone, uninstalled and reinstalled, but still just stuck loading.
Device Compatibility 📱
The app is incompatible with older devices and certain browsers, blocking access for users who cannot update their systems. This limits the app's reach and usability, alienating a segment of the user base who rely on older technology.
It’s very disappointing that this app got discontinued from the iPhone SE 1st generation.
Recurring Task Bugs 🔄
Recurring tasks do not regenerate correctly, causing users to spend excessive time manually checking and correcting task statuses. This undermines the app's promise of streamlining workflows and adds unnecessary complexity to task management.
A bug with recurring tasks not regenerating correctly STILL hasn’t been fixed after more than a year.
Billing and Cancellation Frustrations 💸
Users find it nearly impossible to cancel services or understand billing, with hidden buttons and complex processes. This creates a negative perception of the company's transparency and customer service, potentially leading to trust issues.
With ClickUp it’s near impossible to cancel. They hide the buttons and force you to complete multiple forms.
Feature Discrepancies 📊
The mobile app lacks key features available on the desktop version, such as whiteboard views and task sorting, leading to a disjointed user experience. This inconsistency frustrates users who expect feature parity across platforms.
The iPad app seriously needs the whiteboard feature! I’m not even able to view what I make on a whiteboard in the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues 🔑
Users face significant challenges logging into the mobile app, with issues like not receiving email codes and being unable to use Google login, which are critical for seamless user access. This hinders the onboarding process and frustrates users who expect a straightforward login experience.
App Loading Failures 🚫
The app frequently fails to load, leaving users stuck on the loading screen despite multiple attempts to reinstall or restart their devices. This critical issue prevents users from accessing the app's functionalities, leading to dissatisfaction and potential churn.
Device Compatibility 📱
The app is incompatible with older devices and certain browsers, blocking access for users who cannot update their systems. This limits the app's reach and usability, alienating a segment of the user base who rely on older technology.
Recurring Task Bugs 🔄
Recurring tasks do not regenerate correctly, causing users to spend excessive time manually checking and correcting task statuses. This undermines the app's promise of streamlining workflows and adds unnecessary complexity to task management.
Billing and Cancellation Frustrations 💸
Users find it nearly impossible to cancel services or understand billing, with hidden buttons and complex processes. This creates a negative perception of the company's transparency and customer service, potentially leading to trust issues.
Feature Discrepancies 📊
The mobile app lacks key features available on the desktop version, such as whiteboard views and task sorting, leading to a disjointed user experience. This inconsistency frustrates users who expect feature parity across platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

ClickUp has enabled us to remove nearly every other software subscription. It killed Slack, Coda, etc. Truly love it.
BubbaRetro
Week of April 9th, 2025
From speed to usability, ClickUp has gone through a lot of improvements through the years. However, I feel updates are troublesome. Notifications come every few days, there’s a learning curve to apply new features.
victorthao
Week of April 9th, 2025
I’ve loved ClickUp since I started using it a few years ago. Unfortunately, a bug with recurring tasks not regenerating correctly STILL hasn’t been fixed after more than a year.
PNW Boiler
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
ClickUp has enabled us to remove nearly every other software subscription. It killed Slack, Coda, etc. Truly love it.
Candice Wu
App Store
From speed to usability, ClickUp has gone through a lot of improvements through the years. However, I feel updates are troublesome. Notifications come every few days, there’s a learning curve to apply new features.
Kelly Williams
Google Play
I’ve loved ClickUp since I started using it a few years ago. Unfortunately, a bug with recurring tasks not regenerating correctly STILL hasn’t been fixed after more than a year.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click