Clover

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Clover

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Clover's key feedback

1

Order Processing Errors

Many users experience persistent issues with order processing, such as errors in calculating totals and inability to place orders, affecting approximately 30% of users. This problem leads to frustration and renders the app unreliable for its primary function.

I keep getting an error saying 'try again later' when trying to place an order.

2

Rewards System Flaws

The rewards system is inconsistent, with users reporting lost points, inability to redeem rewards, and discrepancies in point tracking, impacting around 25% of users. This undermines the app's value proposition of earning perks.

My points reset unexpectedly, and I couldn't redeem them for rewards.

3

Customer Support Issues

Users frequently report the lack of accessible customer support, with no direct contact options for app users, affecting about 20% of users. This leaves users without assistance when encountering app issues.

There's no way to contact customer support for help with app problems.

4

Payment Method Problems

A significant number of users face difficulties adding or updating payment methods, with errors preventing transactions, affecting approximately 15% of users. This issue hinders the app's functionality for mobile ordering.

I can't add my credit card because it keeps saying 'can't connect to the network.'

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Toast
Toast is appreciated for its efficient service and user-friendly interface. However, some users report occasional technical issues and difficulties with customer support.

#2 RUNNER UP

Blackmagic
Blackmagic receives mixed reviews, with users appreciating its innovative features but often encountering technical difficulties and a lack of customer support. The app's potential is recognized, but improvements are needed to enhance user experience.

#3 Straggler

AE
AE is praised for its user-friendly app and excellent rewards program. Customers love the quality and comfort of the clothing, but some face challenges with the checkout process and app glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Toast
#1 Users Choice
Toast is appreciated for its efficient service and user-friendly interface. However, some users report occasional technical issues and difficulties with customer support.
Blackmagic
#2 Runner-up
Blackmagic receives mixed reviews, with users appreciating its innovative features but often encountering technical difficulties and a lack of customer support. The app's potential is recognized, but improvements are needed to enhance user experience.
AE
#3 Straggler
AE is praised for its user-friendly app and excellent rewards program. Customers love the quality and comfort of the clothing, but some face challenges with the checkout process and app glitches.

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Nuggets

Major Highlights of the Week

Reward System Issues 🎁
Users experience inconsistencies in the reward system, with points disappearing or not being credited properly, leading to frustration and distrust. The lack of transparency and reliability in the reward tracking undermines user engagement and satisfaction.
I had a bunch of points saved up, but they reset out of nowhere when I was redeeming the points for my most recent purchase.
Customer Support Void 📞
The app lacks accessible customer support for end-users, leaving them without assistance for resolving issues. This gap in support infrastructure results in unresolved problems and negative user experiences.
Trying to find a phone number for customer service is impossible; the only way you can call is if you are a merchant.
Payment Method Errors 💳
Users face persistent issues with adding or updating payment methods, receiving error messages that prevent them from completing transactions. This technical barrier significantly hinders the app's core functionality and user satisfaction.
Can't add a card. Just tells me 'well shucks'.
Order Processing Failures 🚫
The app frequently fails to process orders, displaying error messages like 'try again later' and preventing users from completing purchases. These operational failures disrupt the user journey and diminish trust in the app's reliability.
App used to work beautifully. Now it doesn’t. I get the same error code of, 'Please try again later. Failed to calculate total.'
Inadequate Merchant Training 🏪
Merchants and their staff often lack the necessary training to effectively use the app, leading to confusion and inability to assist customers. This knowledge gap results in poor service delivery and user dissatisfaction.
Most merchants who are set up don’t know how it works, especially their employees who are taking payment at the register.
Account and Data Loss 🔄
Users report unexpected account deletions and loss of accumulated points, causing significant frustration and loss of trust. These data integrity issues highlight critical flaws in the app's account management system.
Clover has DELETED MY ACCOUNT WITHOUT ANY WARNINGS, and I lost all my points and coupons.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Reward System Issues 🎁
Users experience inconsistencies in the reward system, with points disappearing or not being credited properly, leading to frustration and distrust. The lack of transparency and reliability in the reward tracking undermines user engagement and satisfaction.
Customer Support Void 📞
The app lacks accessible customer support for end-users, leaving them without assistance for resolving issues. This gap in support infrastructure results in unresolved problems and negative user experiences.
Payment Method Errors 💳
Users face persistent issues with adding or updating payment methods, receiving error messages that prevent them from completing transactions. This technical barrier significantly hinders the app's core functionality and user satisfaction.
Order Processing Failures 🚫
The app frequently fails to process orders, displaying error messages like 'try again later' and preventing users from completing purchases. These operational failures disrupt the user journey and diminish trust in the app's reliability.
Inadequate Merchant Training 🏪
Merchants and their staff often lack the necessary training to effectively use the app, leading to confusion and inability to assist customers. This knowledge gap results in poor service delivery and user dissatisfaction.
Account and Data Loss 🔄
Users report unexpected account deletions and loss of accumulated points, causing significant frustration and loss of trust. These data integrity issues highlight critical flaws in the app's account management system.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work beautifully, but now it doesn't. I keep getting the error 'Please try again later. Failed to calculate total.' It's been weeks, and there's no customer support to help fix this.
unluckie.
Week of April 9th, 2025
Trying to find a phone number for customer service is impossible. The app keeps giving me errors, and there's no support for customers, only merchants. It's frustrating and makes me want to stop using it.
DulaneyBoo
Week of April 9th, 2025
I have been trying for months to log in, but the two-factor authentication doesn't work. I can't validate my email or phone number, and there's no email for support. Is anyone actually able to use this app?
Normal human user
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to work beautifully, but now it doesn't. I keep getting the error 'Please try again later. Failed to calculate total.' It's been weeks, and there's no customer support to help fix this.
Candice Wu
App Store
Trying to find a phone number for customer service is impossible. The app keeps giving me errors, and there's no support for customers, only merchants. It's frustrating and makes me want to stop using it.
Kelly Williams
Google Play
I have been trying for months to log in, but the two-factor authentication doesn't work. I can't validate my email or phone number, and there's no email for support. Is anyone actually able to use this app?
Koray Okumus
Google Play

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