The Chosen

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

The Chosen

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of The Chosen's key feedback

1

Playback Issues

Many users experience problems with playback, such as episodes not resuming from where they left off, fast-forwarding glitches, and the app freezing during streaming. Approximately 20% of users report these issues, which disrupt their viewing experience.

The app doesn't remember where I left off, and fast-forwarding is broken, making it hard to continue watching smoothly.

2

Landscape Mode Problems

A significant number of users are frustrated with the app's inability to switch to landscape mode on devices like iPads and iPhones, which affects the viewing experience. This issue affects about 15% of users, who find it inconvenient to watch in portrait mode.

The app doesn't switch to landscape view on my iPad, making it less accessible and enjoyable to watch.

3

Intrusive Sales Pitches

Users are annoyed by the mandatory sales pitches and donation requests before and after episodes, which interrupt the viewing experience. Around 10% of users express dissatisfaction with these interruptions.

I'm forced to watch a sales pitch before and after each episode, which is quite frustrating.

4

Account and Login Frustrations

Some users are frustrated with the requirement to create an account to watch content and the need to repeatedly log in, especially on devices like Apple TV. This issue affects about 8% of users, who find it cumbersome and unnecessary.

I have to enter my email and password every time I open the app on Apple TV, which is quite inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

The Bible App
The Bible App is highly praised for its comprehensive features, including multiple Bible versions, audio options, and daily reading plans. Users appreciate its user-friendly interface and the ability to customize their study experience, making it a valuable tool for spiritual growth.

#2 RUNNER UP

The Chosen
The Chosen receives mixed feedback, with users loving the show's portrayal of Jesus and its impact on their faith, but expressing frustration with app glitches and technical issues. Despite these challenges, many users are grateful for the free access to the series and its additional content.

#3 Straggler

Bible.is
Bible.is is well-received for its engaging audio Bible experience, offering dramatized readings that bring the scriptures to life. Users enjoy the app's accessibility in multiple languages and appreciate its role in enhancing their understanding of the Bible.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
The Bible App
#1 Users Choice
The Bible App is highly praised for its comprehensive features, including multiple Bible versions, audio options, and daily reading plans. Users appreciate its user-friendly interface and the ability to customize their study experience, making it a valuable tool for spiritual growth.
The Chosen
#2 Runner-up
The Chosen receives mixed feedback, with users loving the show's portrayal of Jesus and its impact on their faith, but expressing frustration with app glitches and technical issues. Despite these challenges, many users are grateful for the free access to the series and its additional content.
Bible.is
#3 Straggler
Bible.is is well-received for its engaging audio Bible experience, offering dramatized readings that bring the scriptures to life. Users enjoy the app's accessibility in multiple languages and appreciate its role in enhancing their understanding of the Bible.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Fullscreen Issues
The app fails to switch to horizontal fullscreen mode, causing frustration as users expect a standard viewing experience. This issue disrupts the immersive experience and is a significant usability flaw.
When I press full screen, it doesn't switch to landscape view and the app freezes.
Playback Glitches
Users experience frequent playback glitches, including episodes restarting unexpectedly and fast-forwarding not functioning properly. These issues hinder seamless content consumption and degrade user satisfaction.
When I pause and return, the episode restarts, and fast forwarding is broken.
Unresponsive Interface
The app's user interface is slow and unresponsive, making navigation and playback controls difficult to use. This poor performance affects the overall user experience and can lead to user frustration.
The app is really slow to respond to commands and freezes up sometimes.
Comment Section Abuse
The comment section is plagued with inappropriate content, including spam and offensive remarks, which detracts from the app's community experience. This issue requires moderation to maintain a respectful environment.
The comment section is filled with inappropriate content and spam, making it unpleasant to use.
Account Requirement Frustration
Users are frustrated by the mandatory account creation to access content, which is seen as an unnecessary barrier. This requirement may deter potential users who prefer a more straightforward access model.
No option to set communication preferences and required to create an account to watch content.
Live Stream Access Issues
Users face difficulties accessing live streams despite following all necessary steps, leading to dissatisfaction. This issue highlights a critical gap in the app's live streaming functionality.
I've been trying to get the live stream through the app for an hour now without success.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Fullscreen Issues
The app fails to switch to horizontal fullscreen mode, causing frustration as users expect a standard viewing experience. This issue disrupts the immersive experience and is a significant usability flaw.
Playback Glitches
Users experience frequent playback glitches, including episodes restarting unexpectedly and fast-forwarding not functioning properly. These issues hinder seamless content consumption and degrade user satisfaction.
Unresponsive Interface
The app's user interface is slow and unresponsive, making navigation and playback controls difficult to use. This poor performance affects the overall user experience and can lead to user frustration.
Comment Section Abuse
The comment section is plagued with inappropriate content, including spam and offensive remarks, which detracts from the app's community experience. This issue requires moderation to maintain a respectful environment.
Account Requirement Frustration
Users are frustrated by the mandatory account creation to access content, which is seen as an unnecessary barrier. This requirement may deter potential users who prefer a more straightforward access model.
Live Stream Access Issues
Users face difficulties accessing live streams despite following all necessary steps, leading to dissatisfaction. This issue highlights a critical gap in the app's live streaming functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy on the firestick and amazon cube, but the show brings life to the Gospels and gives my heart a hunger for the Word.
croozeemama
Week of April 9th, 2025
The app is fairly broken on the Roku right now and it's up to date. I wanted to watch it on the Chosen app to avoid commercials, but do I really have to watch every episode straight through in one sitting?
KingLotor
Week of April 9th, 2025
The app could do better with stuff people with accounts can do. I should not need to go back to the 'seasons 1-3' section to find the next episode. This should be on my home screen.
Icono117
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is glitchy on the firestick and amazon cube, but the show brings life to the Gospels and gives my heart a hunger for the Word.
Candice Wu
App Store
The app is fairly broken on the Roku right now and it's up to date. I wanted to watch it on the Chosen app to avoid commercials, but do I really have to watch every episode straight through in one sitting?
Kelly Williams
Google Play
The app could do better with stuff people with accounts can do. I should not need to go back to the 'seasons 1-3' section to find the next episode. This should be on my home screen.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click