Copart

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Copart

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Copart's key feedback

1

Poor Customer Service

A significant number of users, approximately 20%, report dissatisfaction with Copart's customer service, citing unprofessionalism and lack of responsiveness. This issue is exacerbated by long processing times and inadequate problem resolution, leading to frustration among users.

Customer service is unresponsive and unprofessional, making it difficult to resolve issues.

2

High Membership Fees

Around 15% of users express concerns about the high cost of membership fees, which they feel are not justified by the service provided. This perception of poor value for money is a barrier to continued use and satisfaction.

Membership fees are too high for the service provided.

3

App Functionality Issues

Approximately 10% of users experience issues with app functionality, including ineffective filters and frequent crashes during bidding. These technical problems hinder the user experience and can result in missed opportunities to purchase vehicles.

The app crashes during bidding, causing me to lose out on vehicles.

4

Misleading Vehicle Listings

About 12% of users report that vehicle listings can be misleading, with photos that hide damage and inaccurate vehicle histories. This lack of transparency leads to distrust and dissatisfaction with the auction process.

Vehicle listings are misleading, with photos that hide damage and inaccurate histories.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ACV Auctions
ACV Auctions is praised for its user-friendly app and transparent auction process. However, some users express dissatisfaction with the arbitration process, claiming it is biased towards sellers. Overall, the app is considered reliable and easy to navigate, making it a preferred choice for many dealers.

#2 RUNNER UP

Copart
Copart receives mixed feedback, with users appreciating the app's ease of use and vehicle variety. However, many criticize the app for technical issues, poor customer service, and hidden fees. Some users also report misleading vehicle descriptions and photos, leading to a lack of trust.

#3 Straggler

Manheim
Manheim's app is heavily criticized for being glitchy and unreliable, with frequent crashes and login issues. Users are frustrated with the app's poor performance, especially given the company's size and resources. Despite these issues, some users still find value in the auction platform itself.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ACV Auctions
#1 Users Choice
ACV Auctions is praised for its user-friendly app and transparent auction process. However, some users express dissatisfaction with the arbitration process, claiming it is biased towards sellers. Overall, the app is considered reliable and easy to navigate, making it a preferred choice for many dealers.
Copart
#2 Runner-up
Copart receives mixed feedback, with users appreciating the app's ease of use and vehicle variety. However, many criticize the app for technical issues, poor customer service, and hidden fees. Some users also report misleading vehicle descriptions and photos, leading to a lack of trust.
Manheim
#3 Straggler
Manheim's app is heavily criticized for being glitchy and unreliable, with frequent crashes and login issues. Users are frustrated with the app's poor performance, especially given the company's size and resources. Despite these issues, some users still find value in the auction platform itself.

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Nuggets

Major Highlights of the Week

Membership Issues
Users face difficulties with membership fees and verification processes, leading to frustration and dissatisfaction. The app's membership model is perceived as a scam due to document verification failures and poor customer service.
After signing up, they immediately ask you to pay for a membership, but the documents never go through.
Filter Ineffectiveness
The app's filtering system is ineffective, causing users to view unwanted vehicles and leading to a frustrating search experience. Users find discrepancies in vehicle titles and auction history visibility lacking.
The filters are completely ineffective; you’ll have to go through cars you never asked to see.
Hawaii Access Limitation
The app does not provide access to Copart Hawaii, despite the website functioning correctly, leading to inconsistency and user frustration. This limitation makes the app feel incomplete for Hawaii-based users.
The app doesn’t allow access to Copart Hawaii, even though everything works perfectly fine on the website.
Customer Service Deficiency
Users experience poor customer service, with long processing times and unresponsive communication channels. This results in unresolved issues and a negative perception of the company's support.
If you live in California, they do not follow the law, no email sent reminding me of upcoming charge.
App Crashes During Bidding
The app crashes during critical moments like bidding, causing users to lose potential purchases. This technical instability undermines user trust and satisfaction.
Since the latest update, it’s horrible; I’ve had it crash on me during bidding for a vehicle.
Inconsistent Photo Quality
Photos of vehicles are often misleading, with important details like odometer readings intentionally obscured. This practice is perceived as unfair and deceptive by users.
Some of the yards purposely take bad pictures, especially of the running car’s odometer cluster.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Membership Issues
Users face difficulties with membership fees and verification processes, leading to frustration and dissatisfaction. The app's membership model is perceived as a scam due to document verification failures and poor customer service.
Filter Ineffectiveness
The app's filtering system is ineffective, causing users to view unwanted vehicles and leading to a frustrating search experience. Users find discrepancies in vehicle titles and auction history visibility lacking.
Hawaii Access Limitation
The app does not provide access to Copart Hawaii, despite the website functioning correctly, leading to inconsistency and user frustration. This limitation makes the app feel incomplete for Hawaii-based users.
Customer Service Deficiency
Users experience poor customer service, with long processing times and unresponsive communication channels. This results in unresolved issues and a negative perception of the company's support.
App Crashes During Bidding
The app crashes during critical moments like bidding, causing users to lose potential purchases. This technical instability undermines user trust and satisfaction.
Inconsistent Photo Quality
Photos of vehicles are often misleading, with important details like odometer readings intentionally obscured. This practice is perceived as unfair and deceptive by users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app functions most times but the filters are completely ineffective. Even if you add 'clean title' you'd better carfax it first... I found two cars that were total losses on the Insurance database that Copart said had no accident. Also, you can't see the auction history of your watch list - I have no idea what cars ended up selling for if I tapped out.
:skid:
Week of April 9th, 2025
The Copart app is a major letdown if you're in Hawaii. The app doesn't allow access to Copart Hawaii, even though everything works perfectly fine on the website from a laptop or PC. This inconsistency is frustrating and makes the app feel incomplete.
idee9551
Week of April 9th, 2025
The app is really good, it makes bidding and viewing cars easy. The only issue I have is some of the yards purposely take bad pictures, especially of the running car’s odometer cluster. They are purposely leaving out check engine lights and/or airbag lights.
The_Ikon
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app functions most times but the filters are completely ineffective. Even if you add 'clean title' you'd better carfax it first... I found two cars that were total losses on the Insurance database that Copart said had no accident. Also, you can't see the auction history of your watch list - I have no idea what cars ended up selling for if I tapped out.
Candice Wu
App Store
The Copart app is a major letdown if you're in Hawaii. The app doesn't allow access to Copart Hawaii, even though everything works perfectly fine on the website from a laptop or PC. This inconsistency is frustrating and makes the app feel incomplete.
Kelly Williams
Google Play
The app is really good, it makes bidding and viewing cars easy. The only issue I have is some of the yards purposely take bad pictures, especially of the running car’s odometer cluster. They are purposely leaving out check engine lights and/or airbag lights.
Koray Okumus
Google Play

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