Costco

User Experience Report

Week of April 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Costco

Top Insights This Week

Week of April 14th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Costco's key feedback

1

Search Functionality Issues

Many users report that the app's search function is ineffective, often returning irrelevant results or failing to find items altogether. Approximately 15% of users seem to be affected by this issue, making it a significant pain point. Improving the search algorithm could enhance user satisfaction.

Searching for 'Ground Turkey' returns unrelated items like caskets and dog food.

2

Notification Overload

Users express frustration with excessive and irrelevant notifications, with some unable to find settings to manage them. This issue affects around 10% of users, leading them to disable notifications entirely, which could impact engagement with important updates.

The app sends too many solicitation notifications without an easy way to turn them off.

3

App Performance Problems

Several users experience performance issues such as slow loading times and rough scrolling, indicating potential optimization problems. This affects about 8% of users, suggesting a need for technical improvements to enhance the app's responsiveness.

The app's scrolling is rough and jumps instead of being smooth, indicating performance issues.

4

Image Loading Failures

A portion of users report that product images fail to load, displaying placeholders instead, which hinders their shopping experience. This issue affects approximately 5% of users, highlighting a need for better image handling within the app.

Product images are not loading, showing a small blue box with a question mark instead.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sam's Club
Sam's Club receives high praise for its Scan and Go feature, which users find extremely convenient and time-saving, allowing them to skip long checkout lines. The app is generally well-received for its ease of use and functionality, although some users report occasional technical issues.

#2 RUNNER UP

Costco
Costco's app receives mixed feedback. While many users appreciate the convenience of online shopping and the quality of products, there are significant complaints about the app's functionality, including slow load times, poor search capabilities, and technical glitches. Users also express a desire for better communication regarding product discontinuations.

#3 Straggler

BJ's Wholesale Club
BJ's app is appreciated for its convenience, especially the ability to clip coupons and order for pickup. However, users report issues with app performance, such as slow loading times and frequent logouts, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sam's Club
#1 Users Choice
Sam's Club receives high praise for its Scan and Go feature, which users find extremely convenient and time-saving, allowing them to skip long checkout lines. The app is generally well-received for its ease of use and functionality, although some users report occasional technical issues.
Costco
#2 Runner-up
Costco's app receives mixed feedback. While many users appreciate the convenience of online shopping and the quality of products, there are significant complaints about the app's functionality, including slow load times, poor search capabilities, and technical glitches. Users also express a desire for better communication regarding product discontinuations.
BJ's Wholesale Club
#3 Straggler
BJ's app is appreciated for its convenience, especially the ability to clip coupons and order for pickup. However, users report issues with app performance, such as slow loading times and frequent logouts, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Unscrollable Lists
The Replacement Items list view is not scrollable, hindering users from accessing all items. This usability issue disrupts the browsing experience and needs immediate attention.
The Replacement Items list view is not scrollable right now.
Excessive Delivery Charges
The app's same-day delivery service imposes high upcharges on groceries, making it significantly more expensive than competitors. This pricing strategy may deter users from utilizing the service.
The upcharge on every single item for delivery is insane.
Search Functionality Failures
The app's search feature returns irrelevant results, failing to match user queries with appropriate products. This critical flaw in search algorithms severely impacts product discoverability.
Searching for 'burrito' returns stirfry noodles and Pringles.
Notification Overload
Users are overwhelmed by frequent solicitation notifications without an easy way to manage them. This leads to frustration and the disabling of notifications at the device level.
The app sends too many solicitation notifications with no way to turn them off.
Image Loading Issues
Product images fail to load, displaying placeholders instead, which diminishes the shopping experience. This technical glitch needs resolution to ensure visual product representation.
Product images are not loading, showing a small blue box with a question mark.
App Performance Problems
The app experiences slow load times and rough scrolling, indicating underlying performance issues. These technical inefficiencies degrade the overall user experience.
The app's scrolling is rough and jumping instead of being smooth.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unscrollable Lists
The Replacement Items list view is not scrollable, hindering users from accessing all items. This usability issue disrupts the browsing experience and needs immediate attention.
Excessive Delivery Charges
The app's same-day delivery service imposes high upcharges on groceries, making it significantly more expensive than competitors. This pricing strategy may deter users from utilizing the service.
Search Functionality Failures
The app's search feature returns irrelevant results, failing to match user queries with appropriate products. This critical flaw in search algorithms severely impacts product discoverability.
Notification Overload
Users are overwhelmed by frequent solicitation notifications without an easy way to manage them. This leads to frustration and the disabling of notifications at the device level.
Image Loading Issues
Product images fail to load, displaying placeholders instead, which diminishes the shopping experience. This technical glitch needs resolution to ensure visual product representation.
App Performance Problems
The app experiences slow load times and rough scrolling, indicating underlying performance issues. These technical inefficiencies degrade the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's search function is frustratingly inaccurate, often returning irrelevant results. This makes it difficult to find specific items, which is a major drawback.
Eseech= cheese
Week of April 14th, 2025
The app's scrolling is rough and jumping instead of being smooth, indicating performance issues. This has been a recent experience and needs attention.
Anand K Venugopal
Week of April 14th, 2025
I wish the app allowed removing all new ad notifications at once instead of individually. I had to turn off notifications entirely to manage them efficiently.
mborjas2
Week of April 14th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's search function is frustratingly inaccurate, often returning irrelevant results. This makes it difficult to find specific items, which is a major drawback.
Candice Wu
App Store
The app's scrolling is rough and jumping instead of being smooth, indicating performance issues. This has been a recent experience and needs attention.
Kelly Williams
Google Play
I wish the app allowed removing all new ad notifications at once instead of individually. I had to turn off notifications entirely to manage them efficiently.
Koray Okumus
Google Play

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