craigslist

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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craigslist

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of craigslist's key feedback

1

Post Removal Issues

Users experience frustration with their posts being removed without clear reasons, affecting approximately 10% of users. This issue is particularly problematic for those trying to rehome pets or list items that comply with terms of use but are still flagged and removed.

My compliant ad was flagged and removed without explanation, leaving me frustrated.

2

Contact Information Gaps

Some users find it difficult to contact job posters due to missing contact information, affecting around 5% of users. This issue hinders effective communication and job application processes.

I couldn't find any contact details for a job listing, making it impossible to apply.

3

Draft Loss Frustration

Users are frustrated by losing their draft posts if they accidentally navigate away, impacting about 3% of users. This issue is particularly annoying during the multi-step posting process.

I lost all my progress on a long post after accidentally hitting the back button.

4

Inconsistent Rule Enforcement

There is a perception of inconsistent enforcement of rules, especially regarding pet rehoming fees, affecting approximately 4% of users. Users feel that similar ads are treated differently, leading to confusion and dissatisfaction.

My ad for a rehoming fee was removed, while others with similar content were not.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

craigslist
Craigslist is praised for its simplicity, ease of use, and effectiveness in buying and selling items locally. Users appreciate the lack of intrusive ads and the well-defined categories, although some express frustration with post removals and inconsistent enforcement of rules.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace receives mixed feedback, with users appreciating its wide reach and connectivity features. However, there are complaints about excessive ads, privacy concerns, and issues with content moderation.

#3 Straggler

Nextdoor
Nextdoor is valued for fostering local community connections and providing neighborhood information. Users enjoy the platform for its local focus, but some criticize it for excessive ads and arbitrary moderation.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
craigslist
#1 Users Choice
Craigslist is praised for its simplicity, ease of use, and effectiveness in buying and selling items locally. Users appreciate the lack of intrusive ads and the well-defined categories, although some express frustration with post removals and inconsistent enforcement of rules.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace receives mixed feedback, with users appreciating its wide reach and connectivity features. However, there are complaints about excessive ads, privacy concerns, and issues with content moderation.
Nextdoor
#3 Straggler
Nextdoor is valued for fostering local community connections and providing neighborhood information. Users enjoy the platform for its local focus, but some criticize it for excessive ads and arbitrary moderation.

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Nuggets

Major Highlights of the Week

Post Removal Issues
Users experience frequent and unexplained removal of their posts, even when compliant with terms of use, leading to frustration and reduced app utility. This issue undermines user trust and engagement, as they feel their efforts are wasted without clear feedback or recourse.
I posted an ad perfectly compliant to their TOU, but it was removed without cause, no reason, and no way to recourse.
Draft Loss Frustration
Accidentally navigating away from a post draft results in complete loss of content, causing significant user frustration. This lack of draft-saving functionality disrupts the user experience, especially during multi-step form completion.
Was almost finished with a long post, accidentally hit the back button and lost all my progress.
Inconsistent Rehoming Rules
Users face inconsistency in the enforcement of rules regarding animal rehoming fees, leading to confusion and perceived unfairness. This inconsistency affects user satisfaction and trust in the platform's moderation policies.
My ad was removed when I was just asking for a rehoming fee, while other ads with sale prices were not removed.
Contact Info Visibility
Users encounter issues with viewing contact information for job opportunities, hindering their ability to connect with potential employers. This problem affects the app's effectiveness in facilitating job searches and user satisfaction.
I hate when I find a job opportunity and there is no phone number, address, or email to contact.
Flagging System Abuse
The flagging system is perceived as being abused, leading to legitimate posts being removed without justification. This issue creates a negative user experience and discourages continued use of the platform.
Someone indiscriminately flagged my ad, so it was removed without cause, no reason.
Target Audience Mismatch
Users report that their listings take longer to sell due to a mismatch with the target audience, affecting the efficiency of the platform. This issue suggests a need for improved targeting or categorization to enhance user satisfaction.
Craigslist helped me sell a few things but it takes awhile just cause the right crowd of people are not targeted.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Post Removal Issues
Users experience frequent and unexplained removal of their posts, even when compliant with terms of use, leading to frustration and reduced app utility. This issue undermines user trust and engagement, as they feel their efforts are wasted without clear feedback or recourse.
Draft Loss Frustration
Accidentally navigating away from a post draft results in complete loss of content, causing significant user frustration. This lack of draft-saving functionality disrupts the user experience, especially during multi-step form completion.
Inconsistent Rehoming Rules
Users face inconsistency in the enforcement of rules regarding animal rehoming fees, leading to confusion and perceived unfairness. This inconsistency affects user satisfaction and trust in the platform's moderation policies.
Contact Info Visibility
Users encounter issues with viewing contact information for job opportunities, hindering their ability to connect with potential employers. This problem affects the app's effectiveness in facilitating job searches and user satisfaction.
Flagging System Abuse
The flagging system is perceived as being abused, leading to legitimate posts being removed without justification. This issue creates a negative user experience and discourages continued use of the platform.
Target Audience Mismatch
Users report that their listings take longer to sell due to a mismatch with the target audience, affecting the efficiency of the platform. This issue suggests a need for improved targeting or categorization to enhance user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have had more success selling items on Craigslist than on Facebook Marketplace or OfferUp. The only messages I get on Craigslist are from those who are actually interested in purchasing the item.
cmeberle
Week of April 9th, 2025
My house is always getting removed, I can’t even post on it anymore. Craigslist is becoming useless on my phone.
marydouglas1
Week of April 9th, 2025
I posted an ad perfectly compliant to their TOU. Someone indiscriminately flagged it, so it was removed without cause, no reason. No way to recourse. Absolutely terrible.
gdhbeiwbwyqnbehwheuwndw
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have had more success selling items on Craigslist than on Facebook Marketplace or OfferUp. The only messages I get on Craigslist are from those who are actually interested in purchasing the item.
Candice Wu
App Store
My house is always getting removed, I can’t even post on it anymore. Craigslist is becoming useless on my phone.
Kelly Williams
Google Play
I posted an ad perfectly compliant to their TOU. Someone indiscriminately flagged it, so it was removed without cause, no reason. No way to recourse. Absolutely terrible.
Koray Okumus
Google Play

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