Crossbar Mobile

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Crossbar Mobile's key feedback

Notification Issues

A significant number of users, approximately 15%, report issues with receiving timely notifications, which affects their ability to stay updated on team communications and events. This inconsistency can lead to missed games or practices.

I rarely receive push notifications from team chats, causing me to miss important updates.

Event Scheduling Limitations

Around 10% of users express frustration with the app's inability to schedule recurring events, such as practices, which adds unnecessary complexity to managing team schedules.

The app lacks a feature to schedule recurring training sessions, making it cumbersome for coaches.

Limited Communication Features

Approximately 12% of users are dissatisfied with the app's communication features, particularly the inability to create separate chat threads or easily identify and message coaches, which complicates team coordination.

I can't create separate chat threads or easily message coaches, which is frustrating for team coordination.

Missing Game Stats

About 8% of users feel the app is lacking in functionality because it does not display game scores or stats, which they consider essential for a comprehensive team management tool.

The app is just a calendar without game scores, making it less useful for tracking team performance.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Mad Puck

Mad Puck receives overwhelmingly positive feedback for its comprehensive features, especially in tracking hockey stats and providing live play-by-play updates. Users appreciate its ease of use and the ability to keep everyone involved, from parents to coaches, with excellent customer support.

#2 RUNNER UP

Crossbar Mobile

Crossbar Mobile is praised for its organizational features and ease of communication within teams, but users report issues with notifications and calendar syncing. While many find it indispensable for managing youth sports, others express frustration with glitches and missing features like attendance tracking.

#3 Straggler

SportsEngine

SportsEngine is appreciated for its team organization capabilities and ease of use, but users frequently encounter technical issues such as app crashes and syncing problems. While some find it helpful for managing multiple team schedules, others are frustrated by its lack of reliability and poor customer support.

Nuggets

Major Highlights of the Week

Address Link Issues

Users are unable to click on address links to open them in Google Maps, and admins find it difficult to update addresses. This lack of integration and ease of use hampers the app's functionality for event navigation.

I wish I could click on the address to open it in Google Maps and update it easily.

Notification Failures

Push notifications are unreliable, causing users to miss important updates like game schedules. This inconsistency in notifications undermines the app's core purpose of keeping users informed.

I rarely receive push notifications and missed a game because of it.

Limited Event Options

The app lacks a 'maybe' option for event attendance, leaving users unable to communicate tentative availability. This limitation complicates planning for both users and team organizers.

A 'maybe' option for attendance would help coaches know we're not just ignoring the event.

Missing Game Stats

Users express dissatisfaction with the absence of game stats and scores, which limits the app's utility as a comprehensive team management tool. This omission makes the app feel like just a basic calendar.

Without game stats, the app is just a nice-looking calendar.

Recurring Events Missing

The app does not support scheduling recurring events, which is essential for managing multiple training sessions. This oversight increases the risk of errors and adds to the administrative burden.

Not having a recurring option for training sessions is a major oversight.

Language Display Errors

The app displays mistranslations when a language is not supported, instead of defaulting to English. This results in a confusing user experience for non-English speakers.

If the app doesn't support a language, it should just display English instead of mistranslations.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Address Link Issues

Notification Failures

Push notifications are unreliable, causing users to miss important updates like game schedules. This inconsistency in notifications undermines the app's core purpose of keeping users informed.

Limited Event Options

The app lacks a 'maybe' option for event attendance, leaving users unable to communicate tentative availability. This limitation complicates planning for both users and team organizers.

Missing Game Stats

Recurring Events Missing

The app does not support scheduling recurring events, which is essential for managing multiple training sessions. This oversight increases the risk of errors and adds to the administrative burden.

Language Display Errors

The app displays mistranslations when a language is not supported, instead of defaulting to English. This results in a confusing user experience for non-English speakers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app never syncs with my calendar. I have no issues with any other subscribed calendars except Crossbar. Also, the notifications hardly show up, which is extremely frustrating.

alphacity430

Week of April 2nd, 2025

The only option that is lacking, that I really miss, is being able to mark a participant as a 'maybe'. If there was a 'maybe' option, coaches would know that we aren’t just a 'no response'.

mpmcraner

Week of April 2nd, 2025

Quality app with nice flow and easy to use. BUT, in its current state it’s only a calendar and chat app. To be great they need to add stats and game scores.

Bshell80

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app never syncs with my calendar. I have no issues with any other subscribed calendars except Crossbar. Also, the notifications hardly show up, which is extremely frustrating.

Candice Wu

App Store

The only option that is lacking, that I really miss, is being able to mark a participant as a 'maybe'. If there was a 'maybe' option, coaches would know that we aren’t just a 'no response'.

Kelly Williams

Google Play

Quality app with nice flow and easy to use. BUT, in its current state it’s only a calendar and chat app. To be great they need to add stats and game scores.

Koray Okumus

Google Play

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User Experience Report

Crossbar Mobile

Top Insights This Week

Notification Issues

Event Scheduling Limitations

Limited Communication Features

Missing Game Stats

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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