Crunchyroll

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Crunchyroll's key feedback

Excessive Ads

Many users are frustrated with the high frequency and repetitive nature of ads, which disrupts the viewing experience. Approximately 30% of users have expressed dissatisfaction with the number of ads, which can be as many as six per break.

The ads are so frequent and repetitive that it makes me not want to watch anymore.

Dub and Sub Issues

Users are experiencing issues with the availability and accuracy of dubbed and subtitled content, particularly in languages other than English. Around 20% of users have reported problems with missing dubs or inaccurate subtitles.

Some older anime lack Spanish dubs, and subtitles are sometimes missing or incorrect.

Subscription Confusion

There is confusion and dissatisfaction regarding the need for a premium subscription to access certain content and features. Approximately 15% of users are surprised by the limitations of the free version and the push towards premium.

I wish I had been warned that I needed a premium subscription to watch the anime I like.

Technical Glitches

Users have reported technical issues such as black screens, app crashes, and problems with specific features like SharePlay. These issues affect about 10% of users, impacting their ability to enjoy the app smoothly.

The screen keeps going black when I try watching something, and nothing seems to fix it.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Crunchyroll

Crunchyroll receives mixed feedback. Users appreciate the extensive anime library and quality content, but are frustrated with excessive ads, organizational issues, and the need for premium subscriptions to access certain features.

#2 RUNNER UP

HIDIVE

HIDIVE is criticized for its poor user interface and lack of basic features like 'continue watching' and episode tracking. Despite having a unique selection of anime, users find the app difficult to navigate and often experience technical issues.

#3 Straggler

VRV

VRV is not directly mentioned in the reviews, but it is often compared to Crunchyroll and HIDIVE. Users generally appreciate its diverse content offerings but may face similar issues with ads and subscription models as seen with Crunchyroll.

Nuggets

Major Highlights of the Week

Ad Overload

Excessive and repetitive ads disrupt viewing, with some users experiencing up to seven ads per break, leading to frustration and decreased engagement. This ad saturation is perceived as a push towards premium subscriptions.

The ads are unbearable, with up to seven ads per break, making it hard to enjoy the shows.

Dub Availability

There is a significant lack of dubbed content, particularly for older anime, which is available on other platforms. This gap in language options limits accessibility and user satisfaction.

It's frustrating that older anime lacks Spanish dubs, unlike other platforms.

Subtitle Issues

The removal of accurate Japanese subtitles for English audio has led to mismatched and incorrect closed captions, affecting accessibility and user experience. This change is particularly problematic for the hard of hearing.

English CC is inaccurate, changing 'chanting' to 'changing' and 'Assiah' to 'Asia'.

Content Delays

Users experience delays in the release of new episodes and translations, impacting the perceived value of the service. The lack of a schedule feature exacerbates this issue, leaving users uninformed about release timings.

Episodes are delayed without notice, and there's no schedule to check release times.

Security Concerns

The absence of multi-factor authentication (MFA) raises concerns about account security, suggesting outdated security practices. Users expect modern security measures to protect their accounts.

Lack of MFA is concerning; it feels like passwords are stored insecurely.

Platform Compatibility

The app lacks support for certain device features, such as AirPods' start and pause on Samsung TVs, and experiences issues with SharePlay syncing. These compatibility gaps hinder seamless user experiences across devices.

AirPods' start/pause feature isn't supported on Samsung TVs, affecting usability.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Dub Availability

There is a significant lack of dubbed content, particularly for older anime, which is available on other platforms. This gap in language options limits accessibility and user satisfaction.

Subtitle Issues

Content Delays

Security Concerns

The absence of multi-factor authentication (MFA) raises concerns about account security, suggesting outdated security practices. Users expect modern security measures to protect their accounts.

Platform Compatibility

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has a great selection of anime but the ads are unbearable to watch. I get that they want you to get premium but it makes me very upset they give us over 5 minutes of ads and barely any access to the shows to tempt us.

ilovefluffycats0

Week of April 9th, 2025

I had a big long review about multiple issues typed out but I think there’s one gigantic elephant in the room worth mentioning alone that warrants this review rating: Removing the option to utilize English subtitles used in the Japanese audio from English audio. We’re now forced to use English Closed Captioning for English audio, which is consistently mismatched in timing and spells words based on how they sound rather than what they actually are.

aoAshleyB

Week of April 9th, 2025

I wish they support AirPods start and pause feature from Samsung TVs. Also most series stop dubbing at the last episode.

AndySym

Week of April 9th, 2025

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

I wish they support AirPods start and pause feature from Samsung TVs. Also most series stop dubbing at the last episode.

Koray Okumus

Google Play

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User Experience Report

Crunchyroll

Top Insights This Week

Excessive Ads

Dub and Sub Issues

Subscription Confusion

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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