Crypto.com

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Crypto.com

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Crypto.com's key feedback

1

Withdrawal Issues

A significant number of users, approximately 20%, report difficulties withdrawing their funds, often citing the need to deposit more money to meet minimum withdrawal limits and experiencing long delays. This creates a perception of the app being suspicious and untrustworthy.

The app makes it nearly impossible to withdraw money without depositing more, and it takes days to process.

2

High Fees

Around 15% of users are frustrated with the high and often hidden fees associated with transactions, which can significantly reduce their profits. This issue is compounded by discrepancies between market prices and the prices offered by the app.

The fees are extremely high, and the selling price is much lower than the market rate, making it hard to profit.

3

Poor Customer Support

Approximately 10% of users express dissatisfaction with customer support, describing it as unresponsive and unhelpful, with issues taking weeks or months to resolve. This lack of effective support exacerbates other issues users face with the app.

Customer service is terrible, taking months to resolve issues and often not responding at all.

4

Tax Documentation Problems

About 8% of users are frustrated by the lack of proper tax documentation, which complicates their ability to report earnings and losses. This forces users to rely on third-party services, adding inconvenience and extra costs.

The app doesn't provide tax forms, making it very inconvenient and costly to report earnings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Coinbase
Coinbase is praised for its user-friendly interface, strong security features, and ease of use for both beginners and advanced users. Many users appreciate the responsive customer service and the platform's reliability, although some have reported issues with fees and account access.

#2 RUNNER UP

Crypto.com
Crypto.com receives mixed feedback, with users appreciating its wide range of features and ease of use, but others criticize the platform for high fees, account access issues, and slow customer support. Some users find the app secure and user-friendly, while others report frustrations with withdrawal limits and transaction delays.

#3 Straggler

Kraken
Kraken is generally well-regarded for its ease of use, security, and reliable customer support. Users appreciate the platform's straightforward interface and rapid transaction processing, although some have experienced issues with account linking and withdrawal processes.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Coinbase
#1 Users Choice
Coinbase is praised for its user-friendly interface, strong security features, and ease of use for both beginners and advanced users. Many users appreciate the responsive customer service and the platform's reliability, although some have reported issues with fees and account access.
Crypto.com
#2 Runner-up
Crypto.com receives mixed feedback, with users appreciating its wide range of features and ease of use, but others criticize the platform for high fees, account access issues, and slow customer support. Some users find the app secure and user-friendly, while others report frustrations with withdrawal limits and transaction delays.
Kraken
#3 Straggler
Kraken is generally well-regarded for its ease of use, security, and reliable customer support. Users appreciate the platform's straightforward interface and rapid transaction processing, although some have experienced issues with account linking and withdrawal processes.

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Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant challenges withdrawing funds, often needing to deposit more to meet minimum limits, leading to frustration and suspicion about the app's practices.
The app makes it impossible to withdraw money without depositing more, which is very suspicious.
High Fees
The app imposes unexpectedly high transaction fees, sometimes up to 10%, which are not clearly communicated, leading to dissatisfaction and a perception of hidden costs.
I was shocked to find a $1500 difference between buying and selling prices due to hidden fees.
Customer Support Delays
Customer support is slow and unresponsive, with users waiting weeks for resolutions and receiving generic responses, undermining trust in the service.
Customer service takes weeks to respond and never resolves issues, making it a frustrating experience.
Tax Documentation Lacking
The app fails to provide adequate tax documentation, forcing users to rely on third-party services, which is inconvenient and costly.
I had to pay $100 for a third-party service to convert my trades into a tax form because the app doesn't provide one.
Verification Problems
Users encounter issues with identity verification, such as the app failing to activate the camera for ID photos, preventing account setup.
The app won't let me upload my ID picture, so I can't verify my account.
Frequent Updates
The app requires too many updates, causing inconvenience and disrupting user experience despite its useful features.
The app has great features but is very disappointing due to the constant updates.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant challenges withdrawing funds, often needing to deposit more to meet minimum limits, leading to frustration and suspicion about the app's practices.
High Fees
The app imposes unexpectedly high transaction fees, sometimes up to 10%, which are not clearly communicated, leading to dissatisfaction and a perception of hidden costs.
Customer Support Delays
Customer support is slow and unresponsive, with users waiting weeks for resolutions and receiving generic responses, undermining trust in the service.
Tax Documentation Lacking
The app fails to provide adequate tax documentation, forcing users to rely on third-party services, which is inconvenient and costly.
Verification Problems
Users encounter issues with identity verification, such as the app failing to activate the camera for ID photos, preventing account setup.
Frequent Updates
The app requires too many updates, causing inconvenience and disrupting user experience despite its useful features.

Quotes of the week

Hear from some of the most impactful users to drive changes

Crypto.com is one of the worst crypto exchanges! Their fee is extremely high like 10% of the transactions and they have no tax support! You can’t even go back and see to calculate how much you made or lost the year for taxes.
endtime-ambasador
Week of April 9th, 2025
It’s super easy to deposit money, but good luck jumping through all the hoops to withdraw your cash back. The app randomly buys other tokens when you want to transfer, and then the extra tokens are 'under minimum transaction limit' to transfer again.
Pikmin_Gang
Week of April 9th, 2025
This app is convenient, no doubt there. But if you’re thinking of using it as a small investment tool it’s terrible for you. They take you to the cleaners with hidden fees.
B1b12
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Crypto.com is one of the worst crypto exchanges! Their fee is extremely high like 10% of the transactions and they have no tax support! You can’t even go back and see to calculate how much you made or lost the year for taxes.
Candice Wu
App Store
It’s super easy to deposit money, but good luck jumping through all the hoops to withdraw your cash back. The app randomly buys other tokens when you want to transfer, and then the extra tokens are 'under minimum transaction limit' to transfer again.
Kelly Williams
Google Play
This app is convenient, no doubt there. But if you’re thinking of using it as a small investment tool it’s terrible for you. They take you to the cleaners with hidden fees.
Koray Okumus
Google Play

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