A significant number of users, approximately 10%, report dissatisfaction with the dispute resolution process, citing unhelpful customer support and denied claims even with evidence provided. This has led to frustration and a lack of trust in the service.

Despite providing evidence, my dispute was denied, and customer support was unhelpful.

Around 5% of users experience issues during account setup, particularly with verification codes expiring too quickly, leading to a poor first impression and difficulty accessing the app.

The verification code expires immediately, preventing me from setting up my account.

Approximately 7% of users are frustrated with the limitations and lack of transparency regarding paycheck advance eligibility and limits, which do not increase as expected despite meeting the criteria.

My paycheck advance limit hasn't increased despite meeting all the requirements.

About 8% of users express concerns over fraud and security, with reports of unauthorized charges and difficulty in getting assistance or refunds, leading to stress and financial loss.

Unauthorized charges went through even after account closure, and I couldn't get help.