Brightspace Pulse

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Brightspace Pulse's key feedback

Browser Redirection

A significant number of users, approximately 40%, are frustrated with the app redirecting them to a web browser for accessing course content, which diminishes the app's convenience and purpose. This issue is particularly highlighted after recent updates, making the app feel redundant.

The app now just redirects me to Safari for everything, making it pointless to use.

Limited In-App Functionality

Around 25% of users express dissatisfaction with the app's limited functionality compared to the web version, as they cannot access or interact with essential features like assignments, grades, and announcements directly within the app.

The app is missing important components like viewing announcements and deadlines, unlike the website.

Login and Access Issues

Approximately 15% of users report problems with logging in or staying logged in, which disrupts their ability to use the app effectively. This includes issues with being logged out unexpectedly and difficulties in logging back in.

The app logged me out and won't let me log back in, even after updating.

Document Download Problems

About 10% of users are unable to download documents directly from the app, which is inconvenient for those who rely on mobile access for their coursework. This issue is particularly problematic for iOS users who need to download PDFs and other materials.

I can't download PDFs directly from the app and have to use a browser instead.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canvas Student

Canvas Student is highly praised for its user-friendly interface and comprehensive features, allowing students to easily access assignments, grades, and notifications. Users appreciate its reliability and the ability to manage coursework efficiently on the go.

#2 RUNNER UP

Brightspace Pulse

Brightspace Pulse receives mixed feedback, with users appreciating its notifications and organizational features, but criticizing frequent redirects to web browsers and login issues. Some users find it helpful for staying updated, while others are frustrated by its limited in-app functionality.

#3 Straggler

Blackboard App

The Blackboard App is criticized for frequent login issues, slow performance, and a lack of functionality compared to its web version. Users often find it unreliable and cumbersome, preferring to use the web version for a more seamless experience.

Nuggets

Major Highlights of the Week

Browser Redirection

The app frequently redirects users to a web browser for accessing course content, which diminishes its utility and convenience. This redirection undermines the app's purpose of providing a seamless mobile experience.

Every time I try to access course content, it opens in Safari instead of the app.

Users experience persistent login problems, including being logged out unexpectedly and facing difficulties logging back in. These issues disrupt the user experience and hinder access to course materials.

The app logged me out and won't let me log back in, even after updates.

Limited Functionality

The app lacks essential features available on the web version, such as viewing announcements and submitting assignments. This limitation reduces the app's effectiveness as a comprehensive learning tool.

I can't view announcements or submit assignments through the app.

Content Accessibility

Users report difficulties accessing and downloading course materials, such as PDFs and videos, directly from the app. This limitation forces users to rely on web browsers, reducing the app's convenience.

I can't download PDFs directly from the app on my iPad.

Update Regression

Recent updates have introduced regressions, causing previously functional features to break or redirect to browsers. This has led to user frustration and decreased app satisfaction.

After the update, links don't work in the app and redirect to Safari.

Notification Glitches

The app experiences glitches with notifications, failing to alert users about important updates or mentions. This inconsistency affects users' ability to stay informed about their coursework.

Notifications don't work properly and miss important mentions in comments.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Browser Redirection

Limited Functionality

Content Accessibility

Update Regression

Recent updates have introduced regressions, causing previously functional features to break or redirect to browsers. This has led to user frustration and decreased app satisfaction.

Notification Glitches

The app experiences glitches with notifications, failing to alert users about important updates or mentions. This inconsistency affects users' ability to stay informed about their coursework.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work well, but now it redirects everything to the web browser, making it pointless to use. I miss being able to access everything directly in the app.

onitforonce

Week of April 9th, 2025

I can't access half of the content without opening it in a browser, which defeats the purpose of having the app. It's only useful for notifications now.

DeeDeeClairePod

Week of April 9th, 2025

The app is missing important features like viewing announcements and deadlines directly. It needs to be more like the website to be truly useful.

canujustleavemealoneolzthx

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work well, but now it redirects everything to the web browser, making it pointless to use. I miss being able to access everything directly in the app.

Candice Wu

App Store

I can't access half of the content without opening it in a browser, which defeats the purpose of having the app. It's only useful for notifications now.

Kelly Williams

Google Play

The app is missing important features like viewing announcements and deadlines directly. It needs to be more like the website to be truly useful.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Brightspace Pulse

Top Insights This Week

Browser Redirection

Limited In-App Functionality

Login and Access Issues

Document Download Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts