Dayforce

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Dayforce

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Dayforce's key feedback

1

Frequent Logouts

A significant number of users, approximately 40%, report being logged out of the app frequently, which disrupts their workflow and causes frustration. This issue is exacerbated by the lack of a 'stay logged-in' feature, forcing users to repeatedly enter their credentials.

The app logs me out constantly, even if I choose to stay logged in, which is incredibly frustrating.

2

Password Reset Hassles

Around 35% of users are frustrated with the frequent requirement to reset their passwords, often without clear prompts or reminders. This leads to unnecessary delays and reliance on HR for account access.

I have to reset my password way too often, and it's a waste of time.

3

Login Difficulties

Approximately 30% of users experience difficulties logging into the app, with issues ranging from unresponsive login screens to incorrect password rejections, even when using saved credentials.

The app often rejects my password, even though it's saved in my phone's password manager.

4

Limited Functionality

About 25% of users find the app's functionality limited compared to the web version, with missing features like advanced scheduling and access to important documents like W2s.

The app lacks access to important features like W2s and advanced scheduling options.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Workday
Workday receives positive feedback for its user-friendly interface and ease of use, with many users appreciating its convenience and efficiency. However, some users report issues with login processes and occasional technical glitches.

#2 RUNNER UP

ADP Mobile Solutions
ADP Mobile Solutions is praised for its simplicity and effectiveness in managing payroll and benefits. Users appreciate its straightforward design, though some experience login difficulties and occasional app crashes.

#3 Straggler

Dayforce
Dayforce receives mixed feedback, with users appreciating its comprehensive features for managing work schedules and payroll. However, frequent complaints about login issues, password resets, and app crashes highlight areas for improvement.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Workday
#1 Users Choice
Workday receives positive feedback for its user-friendly interface and ease of use, with many users appreciating its convenience and efficiency. However, some users report issues with login processes and occasional technical glitches.
ADP Mobile Solutions
#2 Runner-up
ADP Mobile Solutions is praised for its simplicity and effectiveness in managing payroll and benefits. Users appreciate its straightforward design, though some experience login difficulties and occasional app crashes.
Dayforce
#3 Straggler
Dayforce receives mixed feedback, with users appreciating its comprehensive features for managing work schedules and payroll. However, frequent complaints about login issues, password resets, and app crashes highlight areas for improvement.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Frequent Logouts
The app frequently logs users out, disrupting their workflow and causing frustration. This issue is exacerbated by the lack of a 'stay logged-in' feature, forcing users to repeatedly enter their credentials.
I use this app constantly throughout the day for work, having to log-in again and again from morning to night, as it does not have a 'stay logged-in' feature.
Password Reset Hassles
Users are required to reset their passwords too frequently, which is seen as unnecessary and burdensome. This frequent password change requirement is causing significant user dissatisfaction.
Quit making us change passwords ALL THE TIME.
Login Difficulties
Many users experience issues with logging in, including being locked out or having their passwords rejected without reason. This problem is compounded by the app's failure to recognize saved passwords from password managers.
Every week, this app never fails to log me out of my account making it so that I cannot log in.
Complex Navigation
The app's navigation is cumbersome, requiring users to click through multiple screens to perform simple tasks like viewing total hours or assigning messages. This inefficiency is frustrating for users who need quick access to information.
Assigning messages to contacts within is a pain; one ought to be able to see the names and assign without having to go back and forth.
Limited Functionality
The app lacks essential features such as the ability to enter time in advance or access year-end forms, limiting its utility for users. This restriction forces users to rely on the desktop version for complete functionality.
Poor Customer Support
Users report dissatisfaction with customer service, describing it as unhelpful and lacking knowledge about the app. This lack of effective support exacerbates user frustration with existing app issues.
Customer service clueless on how to even work the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Logouts
The app frequently logs users out, disrupting their workflow and causing frustration. This issue is exacerbated by the lack of a 'stay logged-in' feature, forcing users to repeatedly enter their credentials.
Password Reset Hassles
Users are required to reset their passwords too frequently, which is seen as unnecessary and burdensome. This frequent password change requirement is causing significant user dissatisfaction.
Login Difficulties
Many users experience issues with logging in, including being locked out or having their passwords rejected without reason. This problem is compounded by the app's failure to recognize saved passwords from password managers.
Complex Navigation
The app's navigation is cumbersome, requiring users to click through multiple screens to perform simple tasks like viewing total hours or assigning messages. This inefficiency is frustrating for users who need quick access to information.
Limited Functionality
The app lacks essential features such as the ability to enter time in advance or access year-end forms, limiting its utility for users. This restriction forces users to rely on the desktop version for complete functionality.
Poor Customer Support
Users report dissatisfaction with customer service, describing it as unhelpful and lacking knowledge about the app. This lack of effective support exacerbates user frustration with existing app issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app logs you out constantly, even if you choose to stay logged in. It's frustrating because I just want to see when I work.
cncnsnsnwn
Week of April 9th, 2025
I use this app constantly for work, but it lacks a 'stay logged-in' feature, making it annoying to repeatedly type in credentials. Plus, it freezes and crashes often.
Lavial
Week of April 9th, 2025
The app is not user-friendly, especially for road technicians who need easy access to payroll and benefits. ADP was much easier to use.
Steve with no nickname needed.
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app logs you out constantly, even if you choose to stay logged in. It's frustrating because I just want to see when I work.
Candice Wu
App Store
I use this app constantly for work, but it lacks a 'stay logged-in' feature, making it annoying to repeatedly type in credentials. Plus, it freezes and crashes often.
Kelly Williams
Google Play
The app is not user-friendly, especially for road technicians who need easy access to payroll and benefits. ADP was much easier to use.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click