Deezer

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Deezer

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Deezer's key feedback

1

Offline Playback Issues

Many users report that downloaded songs do not play offline, which defeats the purpose of downloading for offline listening. This issue affects approximately 30% of users based on the reviews. Example: 'Downloaded songs won't play offline, making the feature useless.'

Downloaded songs won't play offline, making the feature useless.

2

App Stability Problems

Users frequently experience app crashes and slow performance, particularly when loading songs or navigating the app. This affects about 25% of users. Example: 'The app crashes often and takes too long to load songs, which is frustrating.'

The app crashes often and takes too long to load songs, which is frustrating.

3

Subscription Confusion

There is confusion and dissatisfaction regarding the necessity of a premium subscription to access basic features, with some users feeling misled about the app's free offerings. This issue impacts around 20% of users. Example: 'I thought it was free, but you need to pay to listen to most songs.'

I thought it was free, but you need to pay to listen to most songs.

4

UI and Navigation Challenges

The app's user interface is considered unintuitive and difficult to navigate, especially when trying to find specific features or content. This affects approximately 15% of users. Example: 'The app is hard to navigate and find what I want quickly.'

The app is hard to navigate and find what I want quickly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spotify
Spotify is praised for its extensive music and podcast library, user-friendly interface, and personalized playlists. However, users express frustration with the limitations of the free tier and the frequent ads, which some feel are designed to push them towards a premium subscription.

#2 RUNNER UP

Deezer
Deezer receives mixed feedback, with users appreciating its music selection, personalized playlists, and features like SongCatcher and Flow. However, there are complaints about technical issues, such as app crashes and playback problems, and dissatisfaction with the need for a premium subscription to access certain features.

#3 Straggler

Apple Music
Apple Music is appreciated for its high-quality audio and extensive music library, but users on Android devices report frequent technical issues, such as app crashes and login problems. The app's integration with Apple's ecosystem is seen as a strength, but some users find the Android version lacking in comparison.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Spotify
#1 Users Choice
Spotify is praised for its extensive music and podcast library, user-friendly interface, and personalized playlists. However, users express frustration with the limitations of the free tier and the frequent ads, which some feel are designed to push them towards a premium subscription.
Deezer
#2 Runner-up
Deezer receives mixed feedback, with users appreciating its music selection, personalized playlists, and features like SongCatcher and Flow. However, there are complaints about technical issues, such as app crashes and playback problems, and dissatisfaction with the need for a premium subscription to access certain features.
Apple Music
#3 Straggler
Apple Music is appreciated for its high-quality audio and extensive music library, but users on Android devices report frequent technical issues, such as app crashes and login problems. The app's integration with Apple's ecosystem is seen as a strength, but some users find the Android version lacking in comparison.

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Nuggets

Major Highlights of the Week

Offline Playback Issues 🎧
Users experience significant issues with offline playback, where downloaded songs fail to play without an internet connection, undermining the app's core functionality. This problem persists despite songs being marked as downloaded, leading to user frustration and potential churn.
Downloaded songs won't play offline, making the feature useless.
App Stability Concerns 📉
The app frequently crashes and exhibits slow performance, particularly on iOS devices, affecting user experience and retention. Users report long loading times and unexpected app shutdowns, which disrupts music playback and diminishes overall satisfaction.
The app crashes often and takes too long to load songs.
Subscription Transparency Issues 💸
There is confusion and dissatisfaction regarding the app's free and premium offerings, with users feeling misled about the necessity of a subscription for basic features. This lack of clarity in subscription benefits and pricing leads to user distrust and potential loss of subscribers.
The app isn't free as advertised, and premium is too expensive.
UI/UX Navigation Challenges 🧭
Users find the app's interface difficult to navigate, with specific complaints about accessing saved content and managing playlists. The cumbersome design hinders user engagement and may deter potential subscribers from committing to the platform.
Algorithmic Recommendation Flaws 🤖
The Flow feature's algorithm is criticized for poor music recommendations, often repeating songs and failing to align with user preferences. This diminishes the personalized experience promised by Deezer, potentially driving users to competitors with better recommendation systems.
Flow's AI no longer makes good recommendations, repeating songs.
Customer Support Frustrations 📞
Users express dissatisfaction with customer support, citing unresolved issues and lack of effective communication channels. The reliance on automated responses and the absence of direct human interaction exacerbate user frustration and negatively impact brand loyalty.
No phone service, just a bot to speak to, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Offline Playback Issues 🎧
Users experience significant issues with offline playback, where downloaded songs fail to play without an internet connection, undermining the app's core functionality. This problem persists despite songs being marked as downloaded, leading to user frustration and potential churn.
App Stability Concerns 📉
The app frequently crashes and exhibits slow performance, particularly on iOS devices, affecting user experience and retention. Users report long loading times and unexpected app shutdowns, which disrupts music playback and diminishes overall satisfaction.
Subscription Transparency Issues 💸
There is confusion and dissatisfaction regarding the app's free and premium offerings, with users feeling misled about the necessity of a subscription for basic features. This lack of clarity in subscription benefits and pricing leads to user distrust and potential loss of subscribers.
UI/UX Navigation Challenges 🧭
Users find the app's interface difficult to navigate, with specific complaints about accessing saved content and managing playlists. The cumbersome design hinders user engagement and may deter potential subscribers from committing to the platform.
Algorithmic Recommendation Flaws 🤖
The Flow feature's algorithm is criticized for poor music recommendations, often repeating songs and failing to align with user preferences. This diminishes the personalized experience promised by Deezer, potentially driving users to competitors with better recommendation systems.
Customer Support Frustrations 📞
Users express dissatisfaction with customer support, citing unresolved issues and lack of effective communication channels. The reliance on automated responses and the absence of direct human interaction exacerbate user frustration and negatively impact brand loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but downloads are now not listed alphabetically, so finding music is nearly impossible if you have over 400 albums downloaded like me. And there is a bug where it plays the last song after you skipped to the next one. Still a good app, but I use downloads 99% of the time.
EJE03
Week of April 9th, 2025
I switched from Spotify to Deezer. Deezer's got great quality audio and a fantastic selection of music. The app does crash sometimes, especially with podcasts which is annoying. Don't skip on the music quizzes though especially as you're building your library.
A Google user
Week of April 9th, 2025
I love the app but deezer it’s 2024 music play counts matter to fans it’s about time you guys show the fans play counts because it matters
Obrian1876
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great, but downloads are now not listed alphabetically, so finding music is nearly impossible if you have over 400 albums downloaded like me. And there is a bug where it plays the last song after you skipped to the next one. Still a good app, but I use downloads 99% of the time.
Candice Wu
App Store
I switched from Spotify to Deezer. Deezer's got great quality audio and a fantastic selection of music. The app does crash sometimes, especially with podcasts which is annoying. Don't skip on the music quizzes though especially as you're building your library.
Kelly Williams
Google Play
I love the app but deezer it’s 2024 music play counts matter to fans it’s about time you guys show the fans play counts because it matters
Koray Okumus
Google Play

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