Demosphere

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Demosphere's key feedback

Notification Issues

A significant number of users, approximately 15%, report that notifications are unreliable, with messages and updates not consistently pushing through, which affects timely communication.

Notifications don't always come through, making it hard to stay updated.

Update Pop-up Bug

Around 5% of users experience a persistent bug where the app incorrectly prompts them to update, despite having the latest version, causing frustration and disruption.

The app keeps telling me to update even though I already have the latest version.

Photo Sharing Limitations

Approximately 10% of users express dissatisfaction with the inability to share photos within the app, which limits the communication experience, especially for sharing game moments.

I wish the app allowed photo sharing to enhance communication.

Account Management Problems

About 3% of users have faced issues with account management, such as accidental duplicate accounts, leading to access problems and requiring intervention from higher authorities to resolve.

Creating a second account caused access issues, and support was unresponsive.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Demosphere

Demosphere receives positive feedback for its user-friendly interface and comprehensive features that help parents and coaches manage sports schedules and communication effectively. Users appreciate the app's ability to sync schedules with personal calendars and its organized layout, though some mention issues with notifications and the lack of a photo-sharing feature.

#2 RUNNER UP

TeamSnap

TeamSnap is praised for its ease of use and comprehensive features that facilitate team management and communication. However, users express frustration with frequent glitches, slow loading times, and the presence of ads, which detract from the overall experience.

#3 Straggler

SportsEngine

SportsEngine is appreciated for its organizational capabilities and ease of use, particularly in managing multiple team schedules. Nonetheless, users report issues with app stability, frequent crashes, and intrusive ads, which hinder the user experience.

Nuggets

Major Highlights of the Week

Update Loop Bug

The app repeatedly prompts users to update, redirecting them to the app store despite having the latest version, causing frustration and disruption in user experience.

Every time I open the app, it forces me to the app store for an update that doesn't exist.

Notification Failures

Notifications are inconsistent, leading to missed messages and updates, which undermines the app's reliability as a communication tool.

Notifications don’t push through, which might be just my phone, but it affects the app's usefulness.

Glitchy Photo Updates

Users experience glitches when attempting to update profile pictures, which detracts from the app's usability and user satisfaction.

I can’t update my child’s picture without the app glitching.

Image Sharing Limitation

The inability to send images within messages is a significant limitation, reducing the app's effectiveness for comprehensive communication.

I wish the app had the ability to send images, as it would enhance communication.

Account Duplication Issue

Creating multiple accounts inadvertently leads to access complications, causing significant inconvenience and requiring escalation for resolution.

Demosphere allowed me to create a second account, causing access issues for my family.

Chat History Deletion

Chat history is deleted after a few weeks, which can result in the loss of valuable information over a sports season.

Chat history doesn’t last for a whole season, leading to potential information loss.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Loop Bug

The app repeatedly prompts users to update, redirecting them to the app store despite having the latest version, causing frustration and disruption in user experience.

Notification Failures

Notifications are inconsistent, leading to missed messages and updates, which undermines the app's reliability as a communication tool.

Glitchy Photo Updates

Users experience glitches when attempting to update profile pictures, which detracts from the app's usability and user satisfaction.

Image Sharing Limitation

The inability to send images within messages is a significant limitation, reducing the app's effectiveness for comprehensive communication.

Account Duplication Issue

Creating multiple accounts inadvertently leads to access complications, causing significant inconvenience and requiring escalation for resolution.

Chat History Deletion

Chat history is deleted after a few weeks, which can result in the loss of valuable information over a sports season.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very easy to use and the instant notifications from the team and coaches make it more convenient for effective and interactive communication with everyone in the team.

Srinivasa_Rao K

Week of April 2nd, 2025

The app is great for scheduling and communication between parents and coaches. Easy to navigate through the app to look at schedules and field locations.

LB15612

Week of April 2nd, 2025

The app has been a fantastic tool for managing my kids’ sports schedules and staying connected with their teams. The app is intuitive, with a clean design that makes navigation easy for both parents and kids.

anilreddyd

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very easy to use and the instant notifications from the team and coaches make it more convenient for effective and interactive communication with everyone in the team.

Candice Wu

App Store

The app is great for scheduling and communication between parents and coaches. Easy to navigate through the app to look at schedules and field locations.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Demosphere

Top Insights This Week

Notification Issues

Update Pop-up Bug

Photo Sharing Limitations

Account Management Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts