Depop

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Depop's key feedback

Account Suspensions

Users frequently report being banned or suspended without clear reasons or recourse, causing frustration and loss of access to the platform.

Account Suspension Clarity

Users frequently report being banned or suspended without clear reasons or recourse, causing frustration and loss of access to the platform.

Customer Support Improvement

There are numerous complaints about scams and fraudulent activities on the platform, with users feeling unprotected and unsupported.

App Stability and Bugs

Users report persistent technical issues such as app crashes, inability to access features, and problems with listings, affecting their overall experience.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

eBay

eBay has a long-standing reputation for a wide range of products and a robust feedback system, but users frequently criticize its customer service, technical issues, and the prevalence of scams. Many users express dissatisfaction with the platform's handling of disputes and updates.

#2 RUNNER UP

Mercari

Mercari is known for its user-friendly interface and ease of selling, but users often report issues with customer service and transaction disputes. The platform is generally seen as a good alternative for buying and selling, though it faces competition from other apps.

#3 Straggler

Kijiji

Kijiji is appreciated for its simplicity and effectiveness in local buying and selling, with users finding it a reliable platform. However, there are concerns about the app's functionality, frequent ads, and customer service, which some users find frustrating.

Nuggets

Major Highlights of the Week

Scam Prevention

Implement a robust verification system for sellers to prevent scams and fraudulent activities. Enhance buyer protection policies to ensure users feel secure when making purchases. Consider integrating a feature where funds are held until the buyer confirms receipt of the item.

Account Suspension Clarity

Provide clear communication and detailed reasons for account suspensions to affected users. Develop a transparent appeal process to allow users to contest suspensions. This will help build trust and reduce user frustration.

Customer Support Improvement

Revamp the customer support system to ensure timely and effective responses. Consider implementing a live chat feature for real-time assistance. This will enhance user satisfaction and address issues more efficiently.

App Stability and Bugs

Prioritize fixing app stability issues and bugs, such as the inability to access the shopping cart. Regularly update the app to improve user experience and prevent disruptions. This will help retain users and encourage more transactions.

Fee Transparency

Clearly communicate all fees associated with transactions to both buyers and sellers. Consider revising the fee structure to be more competitive with other platforms. Transparency will help build trust and encourage more users to engage with the platform.

Shipping and Payment Options

Expand shipping and payment options to accommodate international users and different preferences. Consider integrating automatic shipping calculations for all regions. This will make the platform more accessible and user-friendly for a global audience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Prevention

Account Suspension Clarity

Customer Support Improvement

App Stability and Bugs

Fee Transparency

Shipping and Payment Options

Quotes of the week

Hear from some of the most impactful users to drive changes

Depop's technology to screen listings for counterfeit items fails to identify legitimate versus fake. Additionally, the customer support team refuses to review any evidence you've provided to support an appeal, despite your diligence and willingness to provide what's requested.

App Store

I love this app so much but every time I try to open the app it takes forever to load and recently it's just not been loading at all which is very frustrating.

Google Play

Depop allows sellers with terrible reviews and multiple reports to continue selling on the platform. I've been selling and buying on depop forever now and they have never responded to any of the accounts I've reported.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love this app so much but every time I try to open the app it takes forever to load and recently it's just not been loading at all which is very frustrating.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Depop

Top Insights This Week

Account Suspensions

Account Suspension Clarity

Customer Support Improvement

App Stability and Bugs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts