Depop | Buy & Sell Clothing

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Depop | Buy & Sell Clothing's key feedback

Account Bans

A significant number of users report being banned without clear explanations, affecting approximately 20% of users. This issue often results in loss of access to funds and inability to continue transactions, causing frustration and financial loss.

I was banned without explanation and lost access to my funds, with no help from customer service.

Customer Service Issues

Many users, around 15%, express dissatisfaction with Depop's customer service, citing unhelpful and automated responses that fail to resolve issues effectively. This lack of support leaves users feeling ignored and frustrated.

Depop's customer service is unhelpful, providing only automated responses that don't address my issue.

Scamming Concerns

Approximately 10% of users report being scammed, with Depop's buyer protection policies failing to protect them. Users feel vulnerable to fraudulent activities and unsupported by the platform.

I was scammed out of $500, and Depop's buyer protection did nothing to help me.

Platform Glitches

Around 8% of users experience technical issues such as app crashes and glitches, which disrupt their buying and selling experience. These technical problems hinder user satisfaction and engagement.

The app crashes frequently, making it difficult to browse and complete transactions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vinted

Vinted receives high praise for its user-friendly interface and ease of use, with many users appreciating the platform's simplicity in buying and selling items. However, some users report issues with customer service and account management, which can be frustrating.

#2 RUNNER UP

ThredUp

ThredUp is appreciated for its wide variety of quality second-hand clothing and the ease of use of its app. Users enjoy the affordability and the environmental impact of buying second-hand, though some express dissatisfaction with customer service and the pricing of certain items.

#3 Straggler

Depop | Buy & Sell Clothing

Depop receives mixed feedback, with users appreciating the unique fashion finds and community aspect. However, many users express frustration with customer service, account bans, and issues with scammers, which detract from the overall experience.

Nuggets

Major Highlights of the Week

Account Bans

Users face unexpected account bans without clear explanations, impacting their ability to buy or sell. This lack of transparency and communication from Depop's support team leads to frustration and financial loss.

I was banned for a minor misunderstanding and received no clear explanation, losing access to my funds.

Customer Service

Depop's customer service is criticized for being unresponsive and unhelpful, often providing generic responses without resolving issues. This results in unresolved disputes and dissatisfaction among users.

Depop's customer service repeatedly sent automated responses without addressing my issue.

Scam Vulnerability

The platform is perceived as vulnerable to scams, with users reporting fraudulent activities and inadequate buyer protection. This undermines trust and deters users from engaging in transactions.

I was scammed out of $500 on a fake item, and Depop refused to help because I was one day past their 30-day window.

Algorithm Issues

Users express frustration with the app's algorithm, which fails to prioritize content from followed sellers, making it difficult to discover desired items. This affects user engagement and sales potential.

I can't see posts from sellers I follow, making it hard to find items I want to buy.

Payment Delays

Sellers experience significant delays in receiving payments, causing financial strain and discouraging continued use of the platform. This issue is compounded by poor communication from Depop.

I sold items weeks ago and still haven't received payment, with no clear updates from Depop.

Misleading Listings

There are frequent complaints about misleading product listings, with items not matching descriptions or photos. This results in buyer dissatisfaction and damages the platform's credibility.

I received damaged products that were inaccurately described, and customer service offered no real help.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Bans

Customer Service

Scam Vulnerability

The platform is perceived as vulnerable to scams, with users reporting fraudulent activities and inadequate buyer protection. This undermines trust and deters users from engaging in transactions.

Algorithm Issues

Payment Delays

Sellers experience significant delays in receiving payments, causing financial strain and discouraging continued use of the platform. This issue is compounded by poor communication from Depop.

Misleading Listings

There are frequent complaints about misleading product listings, with items not matching descriptions or photos. This results in buyer dissatisfaction and damages the platform's credibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

Depop's customer service is completely unhelpful and uninformative. I've been banned multiple times without explanation, and their 'help' never provides a reason. This has happened to others I know, causing them to lose money because they can't access their Depop cash or send out orders.

MReview7182

Week of April 9th, 2025

I was permanently banned for a minor mistake and Depop's customer service refused to provide a clear explanation. Despite being a loyal seller with almost 700 sales, they don't seem to care about their sellers, only their revenue.

arizonasantangelo

Week of April 9th, 2025

Depop's algorithm no longer shows posts from sellers I follow, making it hard to keep up with stores I enjoy. The app needs a redesign to improve user experience and make it enjoyable again.

Lavendures

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Depop's algorithm no longer shows posts from sellers I follow, making it hard to keep up with stores I enjoy. The app needs a redesign to improve user experience and make it enjoyable again.

Koray Okumus

Google Play

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User Experience Report

Depop | Buy & Sell Clothing

Top Insights This Week

Account Bans

Customer Service Issues

Scamming Concerns

Platform Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts