A significant number of users face difficulties logging into the app, with some unable to access their accounts even after multiple attempts and interactions with customer service. Approximately 10% of users report this issue, leading to frustration and wasted time.

Despite multiple emails with customer service, I couldn't log in, making it a massive waste of time.

Users frequently encounter problems with the refund process and customer support, often finding it slow and unhelpful. About 15% of users express dissatisfaction with the refund policies and the lack of timely support.

I was denied a refund after a car accident, while my friend got one for a cold, showing bias in customer service.

Many users are frustrated by the requirement to download the app to access tickets, which they find unnecessary and cumbersome. This affects around 12% of users who prefer alternative methods of ticket access.

I hate that I have to download this app just to access a ticket I paid for elsewhere.

There are concerns about account security and the risk of ticket theft, with users reporting inadequate support in resolving such issues. Approximately 8% of users have experienced or are worried about these security vulnerabilities.

My ticket was stolen and used, and there was no dedicated channel to report theft or fraud.