Discord - Talk, Play, Hang Out

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Discord - Talk, Play, Hang Out's key feedback

Registration Issues

A significant number of users face difficulties during the registration process, with the app's AI mistakenly identifying them as bots. This affects approximately 10% of users, leading to frustration and inability to access the app.

I can't even make it past registration because it keeps asking me to verify if I'm human.

Account Access Problems

Users frequently report being locked out of their accounts or facing issues with account verification, often due to false reports or system errors. This affects around 15% of users, causing significant inconvenience and loss of access.

I got kicked out of my account and was forced to pay to get back in after a false report.

App Stability Concerns

Many users experience frequent app crashes, call connection issues, and unresponsive features, particularly on mobile devices. This affects about 20% of users, leading to a frustrating user experience.

The app constantly crashes and refuses to connect calls properly, making it the worst app on my phone.

Inadequate Customer Support

Users express dissatisfaction with Discord's customer support, citing ignored tickets and lack of response to reported issues. This affects approximately 5% of users, leading to feelings of neglect and frustration.

All my support tickets are ignored, and they only care about money, not user issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zoom

Zoom is praised for its reliability and ease of use, especially for online meetings and classes. However, some users report issues with connectivity and app updates, which can disrupt meetings.

#2 RUNNER UP

Discord - Talk, Play, Hang Out

Discord is appreciated for its community-building features and ease of communication, but users express frustration with frequent bugs, login issues, and poor customer support. Despite these issues, many users find it indispensable for connecting with friends and communities.

#3 Straggler

Slack

Slack is valued for its functionality in team communication and productivity, but users often criticize its notification system and resource consumption. Some users find the interface unintuitive, and there are complaints about the app's performance on mobile devices.

Nuggets

Major Highlights of the Week

AI Verification Issues

The AI-based verification system frequently misidentifies users as bots, preventing them from completing registration or logging in. This results in a frustrating user experience and potential loss of new users.

I can't even make it past registration because it keeps asking me to verify if I'm human.

Inadequate Content Moderation

Discord's content moderation is insufficient, allowing inappropriate content like pornographic servers to remain accessible despite user reports. This poses a significant risk to user safety and brand reputation.

Discord has hundreds of porn servers that anyone can access, and they remain untouched despite reports.

Frequent App Crashes

The app experiences frequent crashes and connectivity issues, particularly during calls, leading to a poor user experience. Users are often forced to restart the app to resolve these issues.

The app constantly crashes and refuses to connect calls properly, making it the worst app on my phone.

Verification and Login Problems

Users face persistent issues with email verification and login, often being locked out of their accounts. This is exacerbated by a lack of effective customer support to resolve these issues.

I keep having to verify my email, and it tells me the email is already in use or the password doesn’t match.

UI/UX Design Flaws

Recent updates have introduced UI changes that complicate navigation and degrade user experience, such as hidden settings and cumbersome processes. This negatively impacts app accessibility and usability.

The new version lags and hides everything, requiring multiple taps to navigate.

Ineffective Customer Support

Customer support is perceived as unresponsive, with users' tickets often ignored, leading to unresolved issues and dissatisfaction. This undermines trust and user retention.

All my support tickets are ignored, and they only care about money.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

AI Verification Issues

Inadequate Content Moderation

Frequent App Crashes

The app experiences frequent crashes and connectivity issues, particularly during calls, leading to a poor user experience. Users are often forced to restart the app to resolve these issues.

Verification and Login Problems

Users face persistent issues with email verification and login, often being locked out of their accounts. This is exacerbated by a lack of effective customer support to resolve these issues.

UI/UX Design Flaws

Ineffective Customer Support

Customer support is perceived as unresponsive, with users' tickets often ignored, leading to unresolved issues and dissatisfaction. This undermines trust and user retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

Discord's login system is frustrating; it repeatedly asks for human verification, causing account access issues. This needs fixing to improve user experience.

0 months old

Week of April 1st, 2025

The app's frequent crashes and call connection issues make it unreliable. It's frustrating to use, and I often resort to other communication methods.

Chilled ice

Week of April 1st, 2025

Discord's UI updates are pointless and lack user-requested features like multiple account logins, which affects accessibility and user experience.

cammikit

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Discord's login system is frustrating; it repeatedly asks for human verification, causing account access issues. This needs fixing to improve user experience.

Candice Wu

App Store

The app's frequent crashes and call connection issues make it unreliable. It's frustrating to use, and I often resort to other communication methods.

Kelly Williams

Google Play

Discord's UI updates are pointless and lack user-requested features like multiple account logins, which affects accessibility and user experience.

Koray Okumus

Google Play

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User Experience Report

Discord - Talk, Play, Hang Out

Top Insights This Week

Registration Issues

Account Access Problems

App Stability Concerns

Inadequate Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts