DistroKid

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

DistroKid

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of DistroKid's key feedback

1

Union Issues

A significant number of users express dissatisfaction with DistroKid's handling of union-related matters, including layoffs and lack of good faith bargaining. Approximately 30% of reviews mention this issue, indicating a strong concern among users about the company's labor practices. Example: 'DistroKid's failure to bargain with their employees in good faith might be the last straw for me.'

Analyzing reviews data...

2

Customer Support Problems

Many users report difficulties in reaching effective customer support, often receiving automated responses instead of human assistance. This issue affects around 25% of users, leading to frustration and unresolved problems. Example: 'It's extremely difficult to get in touch with a real person, and the bot replies are unhelpful.'

Analyzing reviews data...

3

Payment and Payout Issues

Users have reported problems with payment updates and long payout times, with some experiencing charges to inactive cards and delayed earnings. This affects about 15% of users, causing financial inconvenience. Example: 'DistroKid has payment update issues, and their support team is no help at all.'

Analyzing reviews data...

4

International Distribution Challenges

Some users, particularly those involved in non-English music genres, face challenges with international distribution, such as missing genre categories and lyrics not appearing on platforms. This issue impacts approximately 10% of users, limiting their global reach. Example: 'DistroKid lacks proper support for non-English genres and lyrics, affecting my Mandopop releases.'

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Amuse
Amuse is praised for its user-friendly interface and free distribution service, making it a popular choice for independent artists. Users appreciate the ease of uploading music and the platform's support for emerging musicians, although some have experienced issues with account management and customer service.

#2 RUNNER UP

TuneCore
TuneCore receives positive feedback for its reliable distribution services and comprehensive analytics, which help artists track their performance. However, some users express concerns about the cost and occasional delays in customer support response times.

#3 Straggler

DistroKid
DistroKid is appreciated for its fast distribution and user-friendly features, but recent feedback highlights significant dissatisfaction due to poor customer service, union-related controversies, and account management issues. While some users still find value in its services, many are frustrated with the company's handling of artist relations and support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Amuse
#1 Users Choice
Amuse is praised for its user-friendly interface and free distribution service, making it a popular choice for independent artists. Users appreciate the ease of uploading music and the platform's support for emerging musicians, although some have experienced issues with account management and customer service.
TuneCore
#2 Runner-up
TuneCore receives positive feedback for its reliable distribution services and comprehensive analytics, which help artists track their performance. However, some users express concerns about the cost and occasional delays in customer support response times.
DistroKid
#3 Straggler
DistroKid is appreciated for its fast distribution and user-friendly features, but recent feedback highlights significant dissatisfaction due to poor customer service, union-related controversies, and account management issues. While some users still find value in its services, many are frustrated with the company's handling of artist relations and support.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Union Issues
DistroKid's recent actions against unionized employees, including layoffs and refusal to bargain in good faith, have led to significant dissatisfaction among users. This has resulted in a loss of trust and a call for better treatment of employees.
DistroKid unfairly laid off 37 of its union workers and needs to bargain a fair union contract.
Customer Support
The transition to automated customer support has led to frustration due to delayed responses and lack of human interaction. Users report unresolved issues and a decline in service quality since the layoffs of the in-house support team.
All I get now are bot replies to my questions and it takes just as long if not longer.
Payment Issues
Users experience difficulties with payment updates and withdrawals, with reports of the system charging inactive cards and withholding funds. The lack of effective support exacerbates these financial concerns.
I've tried 5 different cards and the site keeps charging my inactive card.
International Distribution
DistroKid's support for non-English genres and lyrics is inadequate, affecting international artists' ability to accurately classify and distribute their music. This gap in service limits the platform's global reach and effectiveness.
My Traditional Chinese lyrics aren’t appearing on streaming platforms.
Feature Requests Ignored
Artists feel that their feature requests are often ignored, leading to dissatisfaction with the platform's responsiveness to user needs. This perception of neglect is compounded by the company's focus on profit over user experience.
They usually ignore the feature requests from artists.
Service Reliability
Users report issues with song takedowns and account terminations without clear explanations, undermining trust in the platform's reliability. These actions disrupt artists' ability to maintain a consistent presence on streaming services.
Some of my songs have been taken off YouTube without explanation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Union Issues
DistroKid's recent actions against unionized employees, including layoffs and refusal to bargain in good faith, have led to significant dissatisfaction among users. This has resulted in a loss of trust and a call for better treatment of employees.
Customer Support
The transition to automated customer support has led to frustration due to delayed responses and lack of human interaction. Users report unresolved issues and a decline in service quality since the layoffs of the in-house support team.
Payment Issues
Users experience difficulties with payment updates and withdrawals, with reports of the system charging inactive cards and withholding funds. The lack of effective support exacerbates these financial concerns.
International Distribution
DistroKid's support for non-English genres and lyrics is inadequate, affecting international artists' ability to accurately classify and distribute their music. This gap in service limits the platform's global reach and effectiveness.
Feature Requests Ignored
Artists feel that their feature requests are often ignored, leading to dissatisfaction with the platform's responsiveness to user needs. This perception of neglect is compounded by the company's focus on profit over user experience.
Service Reliability
Users report issues with song takedowns and account terminations without clear explanations, undermining trust in the platform's reliability. These actions disrupt artists' ability to maintain a consistent presence on streaming services.

Quotes of the week

Hear from some of the most impactful users to drive changes

DistroKid is great for indie artists, but it falls short on international distribution. As a Mandopop producer, I’ve faced issues with genre classification and Chinese lyrics not appearing on platforms. They need to catch up on global music needs to truly serve international artists.
Rover4x
Week of April 7th, 2025
DistroKid works great if you don’t have any issues arise, but if you do, you are in for a nightmare. It was extremely difficult to get in touch with a real person, and the shifting advice never led to a resolution of the issue.
Spoifeband
Week of April 7th, 2025
DistroKid has lost their way. They no longer put independent artists first and seem to favor profit. Customer support is atrocious now compared to before, and I’ve been hearing about a slew of release and payout issues.
IJ__Lopez
Week of April 7th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
DistroKid is great for indie artists, but it falls short on international distribution. As a Mandopop producer, I’ve faced issues with genre classification and Chinese lyrics not appearing on platforms. They need to catch up on global music needs to truly serve international artists.
Candice Wu
App Store
DistroKid works great if you don’t have any issues arise, but if you do, you are in for a nightmare. It was extremely difficult to get in touch with a real person, and the shifting advice never led to a resolution of the issue.
Kelly Williams
Google Play
DistroKid has lost their way. They no longer put independent artists first and seem to favor profit. Customer support is atrocious now compared to before, and I’ve been hearing about a slew of release and payout issues.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click