Docusign - Upload & Sign Docs

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Docusign - Upload & Sign Docs

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Docusign - Upload & Sign Docs's key feedback

1

Glitchy Performance

A significant number of users, approximately 15%, report experiencing glitches and technical issues with the app, such as problems with date stamping and field visibility, which make the app frustrating to use.

The app is very glitchy and frustrating, especially with date stamping issues.

2

Customer Service Issues

Around 10% of users express dissatisfaction with the customer service, citing unresponsiveness and difficulty in resolving issues, which leads to frustration and impacts their trust in the service.

Customer service is unresponsive and unhelpful, making it hard to resolve issues.

3

Subscription Confusion

Approximately 8% of users are confused or feel misled by the subscription plans, reporting issues like unexpected charges and limited access to features they believed were included.

The subscription feels like a bait and switch, with limited access despite paying.

4

Template Limitations

About 5% of users are frustrated by the inability to create or edit templates within the app, which forces them to rely on desktop versions, reducing the app's convenience.

The app doesn't allow creating or editing templates, making it pointless for mobile use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Docusign - Upload & Sign Docs
Docusign receives mixed feedback. Users appreciate its ease of use and convenience, especially for signing documents on the go. However, there are complaints about customer service, glitches, and issues with subscription plans.

#2 RUNNER UP

PandaDoc
PandaDoc is praised for its functionality and ease of use, particularly for business contracts and proposals. However, users report issues with the mobile app, such as slow loading times and limited features compared to the desktop version.

#3 Straggler

Adobe Acrobat Sign
Adobe Acrobat Sign receives criticism for login issues and app functionality, with many users unable to sign in or use the app effectively. Despite this, some users find it useful once they overcome initial hurdles.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Docusign - Upload & Sign Docs
#1 Users Choice
Docusign receives mixed feedback. Users appreciate its ease of use and convenience, especially for signing documents on the go. However, there are complaints about customer service, glitches, and issues with subscription plans.
PandaDoc
#2 Runner-up
PandaDoc is praised for its functionality and ease of use, particularly for business contracts and proposals. However, users report issues with the mobile app, such as slow loading times and limited features compared to the desktop version.
Adobe Acrobat Sign
#3 Straggler
Adobe Acrobat Sign receives criticism for login issues and app functionality, with many users unable to sign in or use the app effectively. Despite this, some users find it useful once they overcome initial hurdles.

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Nuggets

Major Highlights of the Week

Glitchy Interface
Users experience significant glitches, such as the inability to date-stamp signatures, causing frustration and inefficiency. These technical issues undermine the app's reliability and user satisfaction.
The app is very glitchy, and I can't even get my date stamped on the signature.
Complex Navigation
The app's navigation is cumbersome, leading to prolonged document signing times and user dissatisfaction. This complexity detracts from the app's promise of efficiency and ease of use.
Dragging and signing took me 45 minutes, which is unacceptable.
Customer Support Failures
There is a notable lack of responsive customer support, with users unable to resolve issues or receive refunds, leading to frustration and distrust. This gap in service severely impacts user experience and brand reputation.
Customer service is unresponsive, and I was charged multiple times without resolution.
Subscription Confusion
Users report misleading subscription practices, such as being directed to upgrade for features that remain inaccessible, causing dissatisfaction and perceptions of a scam. This confusion erodes trust and user confidence in the service.
I upgraded my account but got no access to promised features, feeling scammed.
Template Limitations
The app lacks functionality for creating or editing templates on mobile, forcing users to rely on desktop versions, which limits its utility and convenience. This restriction contradicts the app's mobile-first promise.
The app doesn't allow creating or editing templates; everything must be done on a desktop.
Field Visibility Issues
Users encounter problems with field visibility, where fields are invisible or require zooming to manage, complicating the signing process. This bug disrupts the user experience and needs immediate attention.
Fields do not show up or are invisible, requiring zooming to see and delete them.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Glitchy Interface
Users experience significant glitches, such as the inability to date-stamp signatures, causing frustration and inefficiency. These technical issues undermine the app's reliability and user satisfaction.
Complex Navigation
The app's navigation is cumbersome, leading to prolonged document signing times and user dissatisfaction. This complexity detracts from the app's promise of efficiency and ease of use.
Customer Support Failures
There is a notable lack of responsive customer support, with users unable to resolve issues or receive refunds, leading to frustration and distrust. This gap in service severely impacts user experience and brand reputation.
Subscription Confusion
Users report misleading subscription practices, such as being directed to upgrade for features that remain inaccessible, causing dissatisfaction and perceptions of a scam. This confusion erodes trust and user confidence in the service.
Template Limitations
The app lacks functionality for creating or editing templates on mobile, forcing users to rely on desktop versions, which limits its utility and convenience. This restriction contradicts the app's mobile-first promise.
Field Visibility Issues
Users encounter problems with field visibility, where fields are invisible or require zooming to manage, complicating the signing process. This bug disrupts the user experience and needs immediate attention.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've used this software before, but am disappointed with the recent glitches. Despite paying for a plan, I'm still unable to send documents for signatures, which has seriously impacted my work. Customer service has been unresponsive, which is frustrating.
Kalelofan
Week of April 9th, 2025
With each year DocuSign customer service and program goes down. Safari browser no longer works, and there's no phone support. We pay $300 and no one to talk to? Very frustrating to deal with non-sense reply emails.
RusVision
Week of April 9th, 2025
This app is very glitchy. I cannot even get my date stamped on the signature. Definitely difficult and frustrating.
DjFrankieone
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've used this software before, but am disappointed with the recent glitches. Despite paying for a plan, I'm still unable to send documents for signatures, which has seriously impacted my work. Customer service has been unresponsive, which is frustrating.
Candice Wu
App Store
With each year DocuSign customer service and program goes down. Safari browser no longer works, and there's no phone support. We pay $300 and no one to talk to? Very frustrating to deal with non-sense reply emails.
Kelly Williams
Google Play
This app is very glitchy. I cannot even get my date stamped on the signature. Definitely difficult and frustrating.
Koray Okumus
Google Play

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