Dollar General-Digital Coupons

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Dollar General-Digital Coupons's key feedback

Coupon Redemption Issues

A significant number of users report that digital coupons clipped on the app do not apply at the register, causing frustration and missed savings opportunities. Approximately 20% of users seem to be affected by this issue.

Coupons clipped on the app don’t come off at the register in store.

Verification Code Errors

Users frequently encounter errors when trying to verify their email addresses, preventing them from accessing the app's features. This issue affects about 15% of users, leading to a poor user experience.

The app asks for a verification code, but after entering it, I get an error message every time.

App Performance Problems

Several users experience app performance issues, such as overheating phones and blank screens, which hinder their ability to use the app effectively. Approximately 10% of users report these technical difficulties.

The app makes my phone overheat and shows a blank screen after downloading.

Lack of Customer Support

Users express frustration over the lack of accessible customer support within the app, making it difficult to resolve issues. This affects around 5% of users who are unable to find help for their app-related problems.

I can't find any way to get tech support from the app, and the customer support link doesn't work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Walmart App

Walmart's app is praised for its convenience, especially for delivery and pickup services, which many users find reliable and time-saving. However, some users report issues with order cancellations and app glitches, but overall, the app is well-received for its ease of use and customer service.

#2 RUNNER UP

Target App

The Target app is appreciated for its user-friendly interface and convenient shopping features, such as drive-up options. Despite some users experiencing crashes and errors, the app is generally favored for its ease of use and the ability to find and purchase items efficiently.

#3 Straggler

Dollar General-Digital Coupons

Feedback for the Dollar General app is mixed, with users appreciating the savings and deals offered but frequently encountering technical issues such as app crashes and problems with coupon redemption. While some users enjoy the app's features, others find it frustrating due to persistent errors and lack of support.

Nuggets

Major Highlights of the Week

Overheating Issues

The app's current version causes phones to overheat, leading to potential hardware damage and user discomfort.

The app makes my phone overheat whenever it's running.

Coupon Failures

Clipped coupons frequently fail to apply at checkout, causing frustration and diminishing the app's value proposition.

Coupons clipped on the app don’t come off at the register in store.

Verification Errors

Users face persistent email verification errors, preventing them from accessing app features and causing significant inconvenience.

The app won't move past the email verification screen, showing an error every time.

Blank Screen Bug

Upon downloading, the app sometimes displays a blank screen with an error message, rendering it unusable.

After downloading, the app just shows a blank white screen with an error message.

Store Finder Glitch

The store location finder feature is non-functional post-update, hindering users from locating nearby stores.

Since the update, the store location finder isn’t working.

The app frequently logs users out, especially in-store, disrupting the shopping experience and access to digital coupons.

The app logs me out in the store while trying to retrieve coupons.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Overheating Issues

The app's current version causes phones to overheat, leading to potential hardware damage and user discomfort.

Coupon Failures

Clipped coupons frequently fail to apply at checkout, causing frustration and diminishing the app's value proposition.

Verification Errors

Users face persistent email verification errors, preventing them from accessing app features and causing significant inconvenience.

Blank Screen Bug

Upon downloading, the app sometimes displays a blank screen with an error message, rendering it unusable.

Store Finder Glitch

The store location finder feature is non-functional post-update, hindering users from locating nearby stores.

The app frequently logs users out, especially in-store, disrupting the shopping experience and access to digital coupons.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't allow me to save deals, and it makes my phone overheat. I've tried reinstalling, but the problem persists.

muaic video option

Week of April 9th, 2025

Coupons clipped on the app don’t come off at the register in store, and customer service doesn't resolve the issue.

mnbturv

Week of April 9th, 2025

The app used to work fine, but now it won't move past the email verification screen, making it impossible to use coupons.

TinyMouseMightyHeart

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't allow me to save deals, and it makes my phone overheat. I've tried reinstalling, but the problem persists.

Candice Wu

App Store

Coupons clipped on the app don’t come off at the register in store, and customer service doesn't resolve the issue.

Kelly Williams

Google Play

The app used to work fine, but now it won't move past the email verification screen, making it impossible to use coupons.

Koray Okumus

Google Play

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User Experience Report

Dollar General-Digital Coupons

Top Insights This Week

Coupon Redemption Issues

Verification Code Errors

App Performance Problems

Lack of Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts