A significant number of users experience frequent network errors that disrupt the ordering process, making it difficult to complete orders. Approximately 20% of users report this issue, which severely impacts their ability to use the app effectively.

I often face network errors that prevent me from placing an order.

Many users encounter problems with payment methods, particularly with debit and credit cards, which are not always accepted by the app. This issue affects around 15% of users, causing frustration and hindering the checkout process.

The app won't accept my credit card, making it impossible to complete my order.

Users frequently report difficulties in redeeming rewards points for free items, with the app either not applying the rewards or charging extra fees. This issue affects about 10% of users, leading to dissatisfaction with the rewards program.

I tried to use my rewards points for a free pizza, but the app charged me extra.

A notable number of users are frustrated by the lack of a tipping option within the app, which they feel is essential for rewarding delivery drivers. This issue affects approximately 10% of users, who find it inconvenient to tip outside the app.

I can't add a tip to my order through the app, which is very inconvenient.