Doordash

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Doordash's key feedback

Refund Issues

Many users report difficulties in obtaining refunds for incorrect or undelivered orders, leading to frustration and distrust. This issue is compounded by poor customer service responses.

High Fees

Many users report difficulties in obtaining refunds for incorrect or undelivered orders, leading to frustration and distrust. This issue is compounded by poor customer service responses.

Customer Service

Frequent delivery delays and inaccurate estimated delivery times are causing dissatisfaction among users, who often receive cold or incorrect orders.

Order Accuracy

Users experience poor customer service, with reports of unhelpful or non-responsive support, leading to unresolved issues and negative experiences.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber Eats

Uber Eats is often criticized for poor customer service, frequent order errors, and issues with refunds, though some users appreciate its convenience.

#2 RUNNER UP

GrubHub

GrubHub is not mentioned in the reviews, but generally, it receives mixed feedback with users appreciating its restaurant variety but often complaining about delivery issues and app glitches.

#3 Straggler

Postmates

Postmates is not mentioned in the reviews, but it typically receives mixed feedback, with users enjoying the wide range of delivery options but often frustrated by high fees and occasional delivery delays.

Nuggets

Major Highlights of the Week

Refund Issues

Many users report not receiving refunds for incorrect or undelivered orders. Implement a more transparent and efficient refund process to improve customer trust.

High Fees

Users frequently complain about high service and delivery fees. Consider revising the fee structure or offering more promotions to make the service more affordable.

Customer Service

Numerous complaints about poor customer service and unhelpful support. Enhance training for support staff and ensure timely and effective resolution of customer issues.

Order Accuracy

Frequent issues with incorrect or missing items in orders. Work with restaurants and drivers to improve order accuracy and ensure customers receive what they paid for.

App Usability

Users find the app difficult to navigate and experience technical issues. Conduct a usability study to identify pain points and improve the app's user interface and functionality.

Driver Conduct

Reports of drivers stealing food or delivering to wrong addresses. Implement stricter vetting and monitoring of drivers to ensure reliable and honest service.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Refund Issues

Many users report not receiving refunds for incorrect or undelivered orders. Implement a more transparent and efficient refund process to improve customer trust.

High Fees

Users frequently complain about high service and delivery fees. Consider revising the fee structure or offering more promotions to make the service more affordable.

Customer Service

Numerous complaints about poor customer service and unhelpful support. Enhance training for support staff and ensure timely and effective resolution of customer issues.

Order Accuracy

Frequent issues with incorrect or missing items in orders. Work with restaurants and drivers to improve order accuracy and ensure customers receive what they paid for.

App Usability

Users find the app difficult to navigate and experience technical issues. Conduct a usability study to identify pain points and improve the app's user interface and functionality.

Driver Conduct

Reports of drivers stealing food or delivering to wrong addresses. Implement stricter vetting and monitoring of drivers to ensure reliable and honest service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I ordered food and a mixup happened, never received my food. DoorDash refused to refund me and never answered me again. Terrible service.

App Store

Every time I order something using DoorDash, the delivery time gets pushed while maintaining the on-time status. It’s infuriating and deceitful.

Google Play

I ordered from a sushi place, it was around $100, and I never got my order or a refund. Wasn’t even able to talk to customer support. Very disappointing.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

I ordered food and a mixup happened, never received my food. DoorDash refused to refund me and never answered me again. Terrible service.

Candice Wu

App Store

Every time I order something using DoorDash, the delivery time gets pushed while maintaining the on-time status. It’s infuriating and deceitful.

Kelly Williams

Google Play

I ordered from a sushi place, it was around $100, and I never got my order or a refund. Wasn’t even able to talk to customer support. Very disappointing.

Koray Okumus

Google Play

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User Experience Report

Doordash

Top Insights This Week

Refund Issues

High Fees

Customer Service

Order Accuracy

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts