DOWN: The Casual Dating App

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of DOWN: The Casual Dating App's key feedback

Fake Profiles

A significant number of users, approximately 20%, report encountering fake profiles and bot accounts, which diminishes the authenticity and trustworthiness of the app. This issue is particularly frustrating for users who are genuinely seeking connections.

Many profiles seem fake, and I keep seeing the same pictures on different accounts.

Unresponsive Matches

Around 15% of users experience frustration with matches that either unmatch immediately or do not respond, leading to suspicions of bot activity or accidental matches. This affects the overall user experience and satisfaction.

I've matched with several people, but they either unmatch right away or never respond.

Banning Issues

Approximately 10% of users report being banned without clear reasons, often due to false reports from other users, and face difficulties in contacting support for resolution. This results in a negative experience for users who feel unjustly penalized.

I was banned for no reason and couldn't get a response from support, even though I followed all the rules.

Distance and Controls

About 8% of users find the app's distance settings and controls unintuitive, leading to mismatches with users too far away and difficulty navigating the app effectively. This can hinder the ability to find suitable matches.

The app shows people too far away, and the controls are confusing, making it hard to find matches.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DOWN: The Casual Dating App

DOWN receives mixed feedback. Users appreciate its straightforward approach to casual and serious dating, with many praising its user-friendly interface and the ability to meet like-minded individuals. However, some users report issues with fake profiles, bans without clear reasons, and unresponsive customer support.

#2 RUNNER UP

Bumble

Bumble is praised for its unique feature where women make the first move, which many users find empowering. However, it faces criticism for its aggressive monetization strategies, with users expressing frustration over limited free features and the high cost of premium services.

#3 Straggler

Tinder

Tinder is a popular choice for many, with users appreciating its large user base and ease of use. However, it is heavily criticized for its pay-to-play model, prevalence of fake profiles, and frequent bans without explanation, leading to dissatisfaction among users.

Nuggets

Major Highlights of the Week

Fake Profiles

Numerous users encounter fake profiles and bots, leading to a perception of inauthenticity and wasted time. This issue undermines trust and the app's value proposition of genuine connections.

Many profiles seem fake, with repeated pictures and bot-like behavior.

Unintuitive Controls

The app's navigation and interaction controls are confusing, causing frustration and accidental matches. Users struggle with the lack of clear options to dismiss profiles they are not interested in.

Controls are confusing, leading to accidental matches and difficulty dismissing profiles.

Distance Issues

Users are shown potential matches that are too far away, which diminishes the app's effectiveness in facilitating nearby connections. This misalignment with user expectations can lead to dissatisfaction.

The app shows people who are too far away, making it hard to meet.

Banning Confusion

Users experience unexplained bans and lack of communication from support, leading to frustration and a sense of injustice. This issue affects user retention and satisfaction.

I was banned without explanation and received no response from support.

Subscription Scams

There are complaints about being scammed into subscriptions without clear refund options, causing distrust and negative perceptions of the app's business practices.

I was scammed into a subscription and couldn't get a refund.

Lack of Responses

Users report a lack of engagement from matches, suspecting fake accounts inflate metrics. This results in a poor user experience and questions the app's effectiveness.

I never get responses, and I doubt the accounts are real.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Fake Profiles

Numerous users encounter fake profiles and bots, leading to a perception of inauthenticity and wasted time. This issue undermines trust and the app's value proposition of genuine connections.

Unintuitive Controls

The app's navigation and interaction controls are confusing, causing frustration and accidental matches. Users struggle with the lack of clear options to dismiss profiles they are not interested in.

Distance Issues

Banning Confusion

Users experience unexplained bans and lack of communication from support, leading to frustration and a sense of injustice. This issue affects user retention and satisfaction.

Subscription Scams

There are complaints about being scammed into subscriptions without clear refund options, causing distrust and negative perceptions of the app's business practices.

Lack of Responses

Users report a lack of engagement from matches, suspecting fake accounts inflate metrics. This results in a poor user experience and questions the app's effectiveness.

Quotes of the week

Hear from some of the most impactful users to drive changes

DOWN has many users on the app and space for them to make it clear what they’re up for.

Siiicksound

Week of April 9th, 2025

Terrible app, you will never meet anyone, fake profiles and a complete SCAM! Don’t walk away from thinking about downloading this app RUN AWAY!! TOTAL WASTE OF TIME & YOUR HARD EARNED MONEY!!!

HonestAppReviewGuy1

Week of April 9th, 2025

I kept getting banned for no reason because people I refused to talk to on the app kept reporting me. I try to contact the support team on the app…NO RESPONSE.

AppleUserr888

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

DOWN has many users on the app and space for them to make it clear what they’re up for.

Candice Wu

App Store

Terrible app, you will never meet anyone, fake profiles and a complete SCAM! Don’t walk away from thinking about downloading this app RUN AWAY!! TOTAL WASTE OF TIME & YOUR HARD EARNED MONEY!!!

Kelly Williams

Google Play

I kept getting banned for no reason because people I refused to talk to on the app kept reporting me. I try to contact the support team on the app…NO RESPONSE.

Koray Okumus

Google Play

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User Experience Report

DOWN: The Casual Dating App

Top Insights This Week

Fake Profiles

Unresponsive Matches

Banning Issues

Distance and Controls

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts