Dropbox

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Dropbox's key feedback

Login Issues

A significant number of users report difficulties logging into their accounts, which prevents them from accessing their files across devices. This issue affects approximately 15% of users, causing frustration and hindering productivity.

I can't log into my account on my laptop, even though it works on my phone.

File Loss Concerns

Users express concerns about losing files that were supposedly backed up, with some reporting that important documents and photos have disappeared. This issue affects around 10% of users, leading to distrust in Dropbox's reliability.

I lost important videos and pictures that Dropbox said were backed up.

Subscription Management

Many users find it difficult to manage or cancel their subscriptions, with some being charged unexpectedly. This affects about 12% of users, leading to dissatisfaction and feelings of being trapped in unwanted plans.

I can't find a way to cancel my subscription, and I'm still being charged.

Customer Support Frustrations

A notable portion of users are frustrated with the lack of effective customer support, especially for non-paying users. This affects approximately 8% of users, who feel abandoned when they encounter issues.

I can't get any help from support because I'm not on a paid plan.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dropbox

Dropbox receives mixed feedback with users praising its ease of use, cross-platform functionality, and reliable storage, but criticizing its limited free storage, subscription issues, and occasional technical glitches.

#2 RUNNER UP

Google Drive

Google Drive is appreciated for its integration with other Google services and ease of use, but users express frustration over slow upload speeds, limited free storage, and privacy concerns.

#3 Straggler

Microsoft OneDrive

Microsoft OneDrive is valued for its seamless integration with Windows and Office apps, but users are dissatisfied with its photo management features, frequent notifications, and occasional syncing issues.

Nuggets

Major Highlights of the Week

Users face difficulties logging into their accounts, especially when trying to access files from different devices. This issue is exacerbated by the lack of clear instructions or support for resolving login problems.

I can't log into my Dropbox account on my laptop, even though it works on my phone.

File Loss Concerns 📂

There are alarming reports of files being lost or deleted without user consent, leading to significant data loss. This raises concerns about the reliability of Dropbox as a secure storage solution.

Dropbox deleted my account and all my files are gone forever, don't trust this app.

Subscription Cancellation Woes 🚫

Users struggle to cancel subscriptions, with unclear instructions and lack of support making the process frustrating. This leads to unwanted charges and a perception of deceptive practices.

I can't find a way to cancel my subscription, and I'm still being charged.

Syncing Problems 🔄

Files are not syncing properly across devices, causing disruptions in accessing and sharing important documents. This undermines the core functionality of Dropbox as a cloud storage service.

Files don’t sync across devices, making it unreliable for work.

Customer Support Frustrations 📞

Users express dissatisfaction with the lack of effective customer support, especially for non-paying users. This leaves many issues unresolved and diminishes trust in the service.

I can't get a hold of anyone for support, and my issue remains unresolved.

Intrusive Pop-Ups 📢

Frequent pop-ups asking for app ratings or promoting features disrupt user experience, especially during critical tasks. This is seen as intrusive and diminishes the overall user satisfaction.

Pop-ups asking for reviews interrupt my work, which is very annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

File Loss Concerns 📂

There are alarming reports of files being lost or deleted without user consent, leading to significant data loss. This raises concerns about the reliability of Dropbox as a secure storage solution.

Subscription Cancellation Woes 🚫

Users struggle to cancel subscriptions, with unclear instructions and lack of support making the process frustrating. This leads to unwanted charges and a perception of deceptive practices.

Syncing Problems 🔄

Files are not syncing properly across devices, causing disruptions in accessing and sharing important documents. This undermines the core functionality of Dropbox as a cloud storage service.

Customer Support Frustrations 📞

Users express dissatisfaction with the lack of effective customer support, especially for non-paying users. This leaves many issues unresolved and diminishes trust in the service.

Intrusive Pop-Ups 📢

Frequent pop-ups asking for app ratings or promoting features disrupt user experience, especially during critical tasks. This is seen as intrusive and diminishes the overall user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I trusted Dropbox with important documents for a meeting, but they didn't sync across my devices. I couldn't access them when needed, which was frustrating. I'm reconsidering using Dropbox for work-related tasks.

Mo2037

Week of April 9th, 2025

Dropbox's interface is not user-friendly, and I can't figure out basic navigation. It's frustrating when a simple task becomes complicated.

agnosia9

Week of April 9th, 2025

I've been using Dropbox for years, and it has always been reliable for storing and sharing files. The syncing process is seamless, and I appreciate the security features.

myaplanforfreedom

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Dropbox's interface is not user-friendly, and I can't figure out basic navigation. It's frustrating when a simple task becomes complicated.

Kelly Williams

Google Play

I've been using Dropbox for years, and it has always been reliable for storing and sharing files. The syncing process is seamless, and I appreciate the security features.

Koray Okumus

Google Play

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User Experience Report

Dropbox

Top Insights This Week

Login Issues

File Loss Concerns

Subscription Management

Customer Support Frustrations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts