DSW Designer Shoe Warehouse

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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DSW Designer Shoe Warehouse

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of DSW Designer Shoe Warehouse's key feedback

1

Payment Issues

A significant number of users face issues with the payment system, including problems with credit card acceptance and the inability to use popular payment methods like Apple Pay and PayPal. Approximately 15% of users report these issues, leading to frustration and abandoned purchases.

I couldn't complete my purchase because the app wouldn't accept my credit card or PayPal.

2

Inventory Mismatch

Users frequently encounter discrepancies between the app's inventory and actual store stock, leading to wasted trips and dissatisfaction. This issue affects around 10% of users, who find the app unreliable for checking in-store availability.

The app showed shoes available for pickup, but they weren't in the store when I arrived.

3

Checkout Glitches

Many users experience glitches during the checkout process, such as freezing, looping, and issues with applying coupons, affecting approximately 12% of users. These technical problems make completing purchases cumbersome and frustrating.

The app kept freezing during checkout, and I had to re-enter my payment information multiple times.

4

Login Difficulties

A portion of users report problems with logging into their accounts, including issues with password resets and staying logged in. This affects about 8% of users, hindering their ability to access their accounts and complete transactions.

I can't log into my account, and I never receive the password reset code.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zappos
Zappos receives overwhelmingly positive feedback for its user-friendly app, fast shipping, and excellent customer service. Users appreciate the ease of navigation and the variety of filters available, making it a favorite for online shoe shopping.

#2 RUNNER UP

DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse has mixed reviews, with users praising the variety of shoes and helpful staff, but expressing frustration with the app's technical issues, such as login problems and a cumbersome checkout process. Despite these issues, many users remain loyal due to the store's deals and rewards.

#3 Straggler

Foot Locker
Foot Locker's app receives mixed feedback, with users enjoying the convenience and selection of shoes, but frequently encountering technical glitches and errors, especially during high-demand releases. The app's performance issues often overshadow the positive aspects of the shopping experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zappos
#1 Users Choice
Zappos receives overwhelmingly positive feedback for its user-friendly app, fast shipping, and excellent customer service. Users appreciate the ease of navigation and the variety of filters available, making it a favorite for online shoe shopping.
DSW Designer Shoe Warehouse
#2 Runner-up
DSW Designer Shoe Warehouse has mixed reviews, with users praising the variety of shoes and helpful staff, but expressing frustration with the app's technical issues, such as login problems and a cumbersome checkout process. Despite these issues, many users remain loyal due to the store's deals and rewards.
Foot Locker
#3 Straggler
Foot Locker's app receives mixed feedback, with users enjoying the convenience and selection of shoes, but frequently encountering technical glitches and errors, especially during high-demand releases. The app's performance issues often overshadow the positive aspects of the shopping experience.

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Nuggets

Major Highlights of the Week

Store Inventory Mismatch
The app's inventory data is outdated, leading to discrepancies between available stock shown in the app and actual store inventory. This results in wasted trips for customers expecting to pick up items that are not in stock.
I drove to a DSW store for shoes listed as available in the app, but they weren't there.
Payment System Failures
The app's payment system frequently malfunctions, rejecting valid payment methods like Apple Pay, PayPal, and credit cards. This issue prevents customers from completing purchases, causing frustration and lost sales.
I couldn't buy shoes because the app wouldn't accept any of my payment methods.
Coupon Code Issues
The process for applying coupon codes is cumbersome and often fails, leading to customer dissatisfaction and potential loss of sales. Users find it difficult to redeem offers, which diminishes the perceived value of promotions.
Applying coupon codes is so frustrating that I might not buy online again.
Login and Account Access Problems
Users experience frequent login issues, including problems with staying logged in and resetting passwords. These access difficulties hinder the shopping experience and can deter repeat usage.
I can't log in or reset my password, making it impossible to shop.
Order Process Confusion
The checkout process is unclear and confusing, leaving customers uncertain about their order details. This lack of clarity can lead to abandoned carts and decreased customer satisfaction.
The ordering process was so confusing I wasn't sure what I was buying.
Favorites List Limitations
The app restricts users to a maximum of 30 favorites, which is insufficient for customers who wish to compare multiple items. This limitation frustrates users who rely on the favorites feature for decision-making.
Limiting favorites to 30 is frustrating; I use it to compare shoes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Store Inventory Mismatch
The app's inventory data is outdated, leading to discrepancies between available stock shown in the app and actual store inventory. This results in wasted trips for customers expecting to pick up items that are not in stock.
Payment System Failures
The app's payment system frequently malfunctions, rejecting valid payment methods like Apple Pay, PayPal, and credit cards. This issue prevents customers from completing purchases, causing frustration and lost sales.
Coupon Code Issues
The process for applying coupon codes is cumbersome and often fails, leading to customer dissatisfaction and potential loss of sales. Users find it difficult to redeem offers, which diminishes the perceived value of promotions.
Login and Account Access Problems
Users experience frequent login issues, including problems with staying logged in and resetting passwords. These access difficulties hinder the shopping experience and can deter repeat usage.
Order Process Confusion
The checkout process is unclear and confusing, leaving customers uncertain about their order details. This lack of clarity can lead to abandoned carts and decreased customer satisfaction.
Favorites List Limitations
The app restricts users to a maximum of 30 favorites, which is insufficient for customers who wish to compare multiple items. This limitation frustrates users who rely on the favorites feature for decision-making.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works well for online ordering you want shipped. If you plan on purchasing or picking up in store, beware the inventory in the app does not reflect actual store inventory. I drove to a far away DSW that said two specific shoes/sizes were available for pickup. When I arrived, neither were in store.
Adam N SD
Week of April 9th, 2025
DSW online check out is clunky and cumbersome. I couldn’t get the store location changed to mine locally and got caught in a labyrinth trying to complete the transaction. Why can’t I have the item shipped to the store for pickup and avoid shipping charges?
GMcD
Week of April 9th, 2025
Almost every shopping experience I’ve had online has some sort of glitch in the checkout. Very frustrating.
ReviewsByHeather
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app works well for online ordering you want shipped. If you plan on purchasing or picking up in store, beware the inventory in the app does not reflect actual store inventory. I drove to a far away DSW that said two specific shoes/sizes were available for pickup. When I arrived, neither were in store.
Candice Wu
App Store
DSW online check out is clunky and cumbersome. I couldn’t get the store location changed to mine locally and got caught in a labyrinth trying to complete the transaction. Why can’t I have the item shipped to the store for pickup and avoid shipping charges?
Kelly Williams
Google Play
Almost every shopping experience I’ve had online has some sort of glitch in the checkout. Very frustrating.
Koray Okumus
Google Play

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