DuckDuckGo Browser, Search, AI

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

DuckDuckGo Browser, Search, AI

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of DuckDuckGo Browser, Search, AI's key feedback

1

Search Result Relevance

Many users find DuckDuckGo's search results lacking in relevance and accuracy compared to Google, with approximately 20% of users expressing frustration over irrelevant or inconsistent search outcomes. This issue often leads them to switch back to Google for more precise results.

2

User Interface Complexity

Some users, around 10%, feel that the user interface has become less intuitive and user-friendly, making navigation and usage more cumbersome than before.

3

Browser Stability Issues

A small percentage of users, about 5%, report experiencing app crashes and unresponsive features, which disrupt their browsing experience and lead to data loss.

4

Limited Feature Set

Approximately 8% of users express dissatisfaction with the limited features compared to other browsers, such as the absence of certain functionalities like detailed weather updates or a camera roll feature.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Analyzing reviews data...
Analyzing reviews data...

#2 RUNNER UP

Analyzing reviews data...
Analyzing reviews data...

#3 Straggler

Analyzing reviews data...
Analyzing reviews data...
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Analyzing reviews data...
#1 Users Choice
Analyzing reviews data...
Analyzing reviews data...
#2 Runner-up
Analyzing reviews data...
Analyzing reviews data...
#3 Straggler
Analyzing reviews data...

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Search Relevance Issues
Users find DuckDuckGo's search results less relevant compared to Google, often struggling to find specific or consistent results. This inconsistency forces users to switch back to Google for more accurate searches.
UI Complexity
The user interface has become less intuitive, making navigation and usability more challenging. This complexity detracts from the user experience, especially for those accustomed to simpler interfaces.
Browser Stability
Frequent app crashes and unresponsive features disrupt the browsing experience, causing frustration and data loss. Users expect a stable platform, especially when relying on it for privacy and security.
The app crashed, and I lost access to everything I needed, which was disappointing.
Feature Creep Concerns
The addition of new features, such as AI, is perceived as unnecessary and complicates the core functionality. Users feel these additions detract from the browser's primary focus on privacy and simplicity.
Feature creep is heavy with new additions like AI, which complicates the browser.
Search Bias Perception
There is a perception of political bias in search results, with users feeling that results favor certain viewpoints. This perceived lack of neutrality affects trust in the search engine's fairness.
Ad Pop-up Issues
Unexpected ad pop-ups in new pages disrupt the browsing experience, contradicting the browser's privacy-focused promise. Users find this intrusive and inconsistent with the app's privacy claims.
Ads pop up in new pages every time I click anything, which doesn't happen with my regular browser.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Search Relevance Issues
Users find DuckDuckGo's search results less relevant compared to Google, often struggling to find specific or consistent results. This inconsistency forces users to switch back to Google for more accurate searches.
UI Complexity
The user interface has become less intuitive, making navigation and usability more challenging. This complexity detracts from the user experience, especially for those accustomed to simpler interfaces.
Browser Stability
Frequent app crashes and unresponsive features disrupt the browsing experience, causing frustration and data loss. Users expect a stable platform, especially when relying on it for privacy and security.
Feature Creep Concerns
The addition of new features, such as AI, is perceived as unnecessary and complicates the core functionality. Users feel these additions detract from the browser's primary focus on privacy and simplicity.
Search Bias Perception
There is a perception of political bias in search results, with users feeling that results favor certain viewpoints. This perceived lack of neutrality affects trust in the search engine's fairness.
Ad Pop-up Issues
Unexpected ad pop-ups in new pages disrupt the browsing experience, contradicting the browser's privacy-focused promise. Users find this intrusive and inconsistent with the app's privacy claims.

Quotes of the week

Hear from some of the most impactful users to drive changes

I really want to like DuckDuckGo. Its premise is great. But the search functionality can be frustrating. Sometimes it’s difficult to impossible to find exact results.
keith5000
Week of April 1st, 2025
Although I love the privacy part of this browser and the ease of clearing cache and history, the browser does not respond after navigating to a page.
PrabinLamichhane
Week of April 1st, 2025
DuckDuckGo is the one browser I can rely on for protection, transparency, and safety. DuckDuckGo’s company ethos is hard to find these days.
AiofeBee
Week of April 1st, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I really want to like DuckDuckGo. Its premise is great. But the search functionality can be frustrating. Sometimes it’s difficult to impossible to find exact results.
Candice Wu
App Store
Although I love the privacy part of this browser and the ease of clearing cache and history, the browser does not respond after navigating to a page.
Kelly Williams
Google Play
DuckDuckGo is the one browser I can rely on for protection, transparency, and safety. DuckDuckGo’s company ethos is hard to find these days.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click