Duo Mobile

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Duo Mobile

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Duo Mobile's key feedback

1

Language Issues

Some users experience the app defaulting to a language they do not understand, making it difficult to navigate and use. Approximately 5% of users report this issue.

The app loads in a language I'm unfamiliar with, and I can't change it, making it unusable for me.

2

Push Notification Failures

Users report that push notifications are unreliable, sometimes requiring the app to be reopened or restarted to receive prompts. This affects about 10% of users.

Push notifications hardly work, and I often have to relaunch the app to get the prompt.

3

Security Concerns

Some users are concerned about the app's security, noting that it can be opened without authentication like FaceID, which they find insecure. This issue affects around 3% of users.

I can open the Duo Mobile app without any authentication, which feels ridiculously insecure.

4

QR Code Scanning Problems

A few users, particularly those with older devices, report difficulties in scanning QR codes or entering codes manually, hindering their ability to use the app. This issue affects about 2% of users.

The app won't allow me to scan any QR code or enter a code, and I'm losing patience.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Duo Mobile
Duo Mobile receives mixed feedback. Users appreciate its ease of use, reliability, and the convenience of approving logins from multiple devices. However, some users report issues with push notifications and language settings, which can lead to frustration.

#2 RUNNER UP

Microsoft Authenticator
Microsoft Authenticator is generally well-received for its ease of use and reliability. Users appreciate its seamless integration with Microsoft services and the added security it provides. However, some users experience occasional glitches and find the app's complexity a bit overwhelming.

#3 Straggler

Authy
Authy is praised for its multi-device support and ease of use, making it a preferred choice for many users. However, recent changes in the user interface and issues with account recovery have led to dissatisfaction among some users, who find these changes inconvenient and frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Duo Mobile
#1 Users Choice
Duo Mobile receives mixed feedback. Users appreciate its ease of use, reliability, and the convenience of approving logins from multiple devices. However, some users report issues with push notifications and language settings, which can lead to frustration.
Microsoft Authenticator
#2 Runner-up
Microsoft Authenticator is generally well-received for its ease of use and reliability. Users appreciate its seamless integration with Microsoft services and the added security it provides. However, some users experience occasional glitches and find the app's complexity a bit overwhelming.
Authy
#3 Straggler
Authy is praised for its multi-device support and ease of use, making it a preferred choice for many users. However, recent changes in the user interface and issues with account recovery have led to dissatisfaction among some users, who find these changes inconvenient and frustrating.

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Nuggets

Major Highlights of the Week

FaceID Insecurity
The app allows access without any authentication, bypassing FaceID, which poses a significant security risk. Users can open the app even when the camera is covered, undermining the security purpose of the app.
I can open the Duo Mobile app on my iOS device without any authentication at all.
Language Issues
Some users experience the app defaulting to an unfamiliar language, preventing them from using it effectively. This language barrier hinders the app's usability and requires immediate attention to improve user experience.
The app is newly loaded onto my phone and only loads in a language I’m unfamiliar with.
Push Notification Failures
Push notifications are unreliable, often requiring users to restart the app to receive prompts. This inconsistency disrupts the authentication process and frustrates users who rely on timely notifications.
May or may not get a push notification, even if the app is open.
QR Code Scanning Issues
Users with older phone models face difficulties scanning QR codes or entering codes manually, leading to frustration and inability to use the app. This issue suggests a need for improved compatibility with older devices.
It won’t allow me to scan ANY QR code or ENTER in a code.
Default Device Preference
The app defaults to a phone for authentication even when a USB key is preferred, complicating the process for users who added their phone as a backup. This preference misalignment requires additional steps, reducing efficiency.
I added my phone for convenience, but now it ALWAYS goes to my phone first.
Re-Syncing Problems
Failure to re-sync results in users losing access to all accounts, causing significant disruption. This critical issue necessitates a robust solution to ensure seamless account access.
I lost access to all of my accounts because Duo won’t re-sync.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
FaceID Insecurity
The app allows access without any authentication, bypassing FaceID, which poses a significant security risk. Users can open the app even when the camera is covered, undermining the security purpose of the app.
Language Issues
Some users experience the app defaulting to an unfamiliar language, preventing them from using it effectively. This language barrier hinders the app's usability and requires immediate attention to improve user experience.
Push Notification Failures
Push notifications are unreliable, often requiring users to restart the app to receive prompts. This inconsistency disrupts the authentication process and frustrates users who rely on timely notifications.
QR Code Scanning Issues
Users with older phone models face difficulties scanning QR codes or entering codes manually, leading to frustration and inability to use the app. This issue suggests a need for improved compatibility with older devices.
Default Device Preference
The app defaults to a phone for authentication even when a USB key is preferred, complicating the process for users who added their phone as a backup. This preference misalignment requires additional steps, reducing efficiency.
Re-Syncing Problems
Failure to re-sync results in users losing access to all accounts, causing significant disruption. This critical issue necessitates a robust solution to ensure seamless account access.

Quotes of the week

Hear from some of the most impactful users to drive changes

I can open the Duo Mobile app on my iOS device without any authentication at all. It isn’t using FaceID. The app opens even if I cover the camera. Ridiculously insecure.
Spittingchicken
Week of April 9th, 2025
I have intermittent issues where I have to shut down and restart then things start working. That’s a workaround that needs root cause resolution.
RCA-Important
Week of April 9th, 2025
The app is newly loaded onto my phone and only loads in a language I’m unfamiliar with. I am unable to log on to use it at all. There is no actual help given with the app through. I’m stuck and will not be able to use the app I’m being required to use.
monee_b
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I can open the Duo Mobile app on my iOS device without any authentication at all. It isn’t using FaceID. The app opens even if I cover the camera. Ridiculously insecure.
Candice Wu
App Store
I have intermittent issues where I have to shut down and restart then things start working. That’s a workaround that needs root cause resolution.
Kelly Williams
Google Play
The app is newly loaded onto my phone and only loads in a language I’m unfamiliar with. I am unable to log on to use it at all. There is no actual help given with the app through. I’m stuck and will not be able to use the app I’m being required to use.
Koray Okumus
Google Play

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