Duolingo - Language Lessons

User Experience Report

Week of April 9th, 2025

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Duolingo - Language Lessons

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Duolingo - Language Lessons's key feedback

1

App Freezing Issues

A significant number of users, approximately 15%, report that the app frequently freezes, causing them to lose progress and streaks, which is frustrating and discourages continued use.

The app keeps freezing during my lessons, and I've lost my streak multiple times because of it.

2

Aggressive Monetization

Around 10% of users feel overwhelmed by the constant prompts to upgrade to paid versions, which detracts from the learning experience and makes them less likely to continue using the app.

I'm constantly being pushed to upgrade to Duolingo Max, and it's really frustrating.

3

Lives System Frustration

Approximately 8% of users are frustrated with the lives system, which limits their ability to make mistakes and learn from them without waiting for a refill or paying for more lives.

I keep running out of lives and it's frustrating because I can't continue learning without waiting or paying.

4

Translation and Content Errors

About 5% of users encounter errors in translations and content, which can lead to confusion and hinder the learning process.

The app marked my correct translation as wrong, which is really frustrating and makes me want to quit.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Duolingo - Language Lessons
Duolingo is praised for its fun and engaging approach to language learning, with many users appreciating its game-like structure and the variety of languages offered. However, some users express frustration with technical issues like app freezing and the push for premium subscriptions.

#2 RUNNER UP

Babbel
Babbel receives positive feedback for its focus on conversational skills and structured lessons, which many users find effective for language retention. However, some users are dissatisfied with the limited language options and the need for a subscription to access most content.

#3 Straggler

Rosetta Stone
Rosetta Stone is highly regarded for its immersive learning approach and effective pronunciation tools, which many users find beneficial for language acquisition. Nonetheless, some users criticize the app for its high cost and occasional technical glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Duolingo - Language Lessons
#1 Users Choice
Duolingo is praised for its fun and engaging approach to language learning, with many users appreciating its game-like structure and the variety of languages offered. However, some users express frustration with technical issues like app freezing and the push for premium subscriptions.
Babbel
#2 Runner-up
Babbel receives positive feedback for its focus on conversational skills and structured lessons, which many users find effective for language retention. However, some users are dissatisfied with the limited language options and the need for a subscription to access most content.
Rosetta Stone
#3 Straggler
Rosetta Stone is highly regarded for its immersive learning approach and effective pronunciation tools, which many users find beneficial for language acquisition. Nonetheless, some users criticize the app for its high cost and occasional technical glitches.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are experiencing unexpected charges and difficulties in managing their Super Duolingo subscriptions, leading to frustration and financial concerns. The lack of clear cancellation options exacerbates the issue, causing dissatisfaction among users.
I was charged for a year of Super Duolingo without a clear way to cancel before the trial ended.
App Freezing
Frequent app freezing disrupts user progress and results in lost streaks, diminishing the learning experience and causing frustration. This technical issue persists even on new devices, indicating a need for urgent resolution.
The app freezes during lessons, causing me to lose my streak despite using a new iPhone.
Inaccurate Translations
Users report incorrect translations in language exercises, which undermines the app's educational credibility and frustrates learners who rely on accurate content. This issue highlights the need for improved content verification.
The app provided an incorrect Japanese translation, which should be corrected for accuracy.
Aggressive Monetization
The app's frequent prompts to upgrade to Duolingo Max and the presence of ads are perceived as intrusive, detracting from the learning experience. This aggressive monetization strategy is off-putting to users who prefer a seamless educational journey.
Constant prompts to upgrade to Duolingo Max are frustrating and disrupt my learning path.
Audio Issues
Missing or malfunctioning audio files hinder the learning process, particularly in language exercises that rely on listening skills. This technical flaw affects user engagement and learning outcomes.
Audio files are missing, making it difficult to complete language exercises effectively.
Lives System Frustration
The lives system limits user progress by restricting the number of mistakes allowed, which can be demotivating and counterproductive to learning. Users express dissatisfaction with this feature, as it interrupts their learning flow.
The lives system prevents me from progressing, and I'm stuck on one level due to limited mistakes allowed.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are experiencing unexpected charges and difficulties in managing their Super Duolingo subscriptions, leading to frustration and financial concerns. The lack of clear cancellation options exacerbates the issue, causing dissatisfaction among users.
App Freezing
Frequent app freezing disrupts user progress and results in lost streaks, diminishing the learning experience and causing frustration. This technical issue persists even on new devices, indicating a need for urgent resolution.
Inaccurate Translations
Users report incorrect translations in language exercises, which undermines the app's educational credibility and frustrates learners who rely on accurate content. This issue highlights the need for improved content verification.
Aggressive Monetization
The app's frequent prompts to upgrade to Duolingo Max and the presence of ads are perceived as intrusive, detracting from the learning experience. This aggressive monetization strategy is off-putting to users who prefer a seamless educational journey.
Audio Issues
Missing or malfunctioning audio files hinder the learning process, particularly in language exercises that rely on listening skills. This technical flaw affects user engagement and learning outcomes.
Lives System Frustration
The lives system limits user progress by restricting the number of mistakes allowed, which can be demotivating and counterproductive to learning. Users express dissatisfaction with this feature, as it interrupts their learning flow.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is amazing for learning languages, but the constant push for in-app purchases and ads can be overwhelming. It would be great to have more grammar tips and a personalized experience.
Nacho5599
Week of April 9th, 2025
I've been using Duolingo for years, but the app's constant freezing and the push for Duolingo Max are frustrating. It's affecting my learning experience and I might not renew my subscription.
Thomas42451
Week of April 9th, 2025
Duolingo is a great app for learning languages, but the app often freezes, causing me to lose my streak. This issue needs to be fixed to improve the user experience.
JHH20.
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is amazing for learning languages, but the constant push for in-app purchases and ads can be overwhelming. It would be great to have more grammar tips and a personalized experience.
Candice Wu
App Store
I've been using Duolingo for years, but the app's constant freezing and the push for Duolingo Max are frustrating. It's affecting my learning experience and I might not renew my subscription.
Kelly Williams
Google Play
Duolingo is a great app for learning languages, but the app often freezes, causing me to lose my streak. This issue needs to be fixed to improve the user experience.
Koray Okumus
Google Play

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