Duolingo

User Experience Report

Week of February 12th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Duolingo's key feedback

Excessive Ads

Users are frustrated with the frequency of ads, which disrupts the learning experience. Many suggest a one-time payment option to remove ads.

AI Concerns

Users are frustrated with the frequency of ads, which disrupts the learning experience. Many suggest a one-time payment option to remove ads.

Heart System Frustration

Frequent app crashes and bugs are causing users to lose progress and become frustrated. Users report issues with app freezing and losing streaks.

Translation Errors

Users are unhappy with the app's monetization strategy, feeling pressured to pay for features that were once free. This includes the removal of practice options to regain hearts.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lingodeer

ERROR - placeholder

#2 RUNNER UP

Babbel

Babbel is appreciated for its focus on grammar and structured lessons, making it a favorite among serious learners. However, users often complain about its high cost and technical glitches, which can hinder the learning experience.

#3 Straggler

Rosetta Stone

Rosetta Stone is valued for its immersive learning approach and long-standing reputation. Users find it effective for language retention, but some criticize its lack of engagement and high pricing compared to newer apps.

Nuggets

Major Highlights of the Week

Ad Overload

Users are frustrated with the excessive ads, which disrupt the learning experience. Consider reducing ad frequency or offering a more affordable ad-free version to enhance user satisfaction.

AI Concerns

Some users feel the focus on AI has negatively impacted the app's quality. Reassess the balance between AI integration and user experience to ensure the app remains effective and user-friendly.

Heart System Frustration

The heart system is causing stress and dissatisfaction among users. Explore alternative methods to encourage learning without penalizing mistakes, such as offering more practice opportunities.

Translation Errors

Users report errors in sentence translations and audio accuracy. Prioritize fixing these issues to maintain credibility and improve the learning experience.

Subscription Model Issues

The current subscription model is seen as a cash grab by some users. Consider offering more value in the free version or adjusting pricing to make premium features more accessible.

Technical Glitches

Frequent app crashes and technical issues are causing frustration. Focus on improving app stability and responsiveness to prevent user churn.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Users are frustrated with the excessive ads, which disrupt the learning experience. Consider reducing ad frequency or offering a more affordable ad-free version to enhance user satisfaction.

AI Concerns

Some users feel the focus on AI has negatively impacted the app's quality. Reassess the balance between AI integration and user experience to ensure the app remains effective and user-friendly.

Heart System Frustration

The heart system is causing stress and dissatisfaction among users. Explore alternative methods to encourage learning without penalizing mistakes, such as offering more practice opportunities.

Translation Errors

Users report errors in sentence translations and audio accuracy. Prioritize fixing these issues to maintain credibility and improve the learning experience.

Subscription Model Issues

The current subscription model is seen as a cash grab by some users. Consider offering more value in the free version or adjusting pricing to make premium features more accessible.

Technical Glitches

Frequent app crashes and technical issues are causing frustration. Focus on improving app stability and responsiveness to prevent user churn.

Quotes of the week

Hear from some of the most impactful users to drive changes

Duolingo used to be phenomenal, but the CEO's focus on AI has hurt the app. I'm stuck seeing the same words repeatedly, and the customer service is lacking. I recommend trying Busuu instead.

App Store

The app is great for learning languages, but the constant ads and the heart system are frustrating. It feels like a cash grab, and I miss the days when learning was more straightforward.

Google Play

Duolingo is fun and engaging, but the lack of grammar explanations and the repetitive nature of lessons can be frustrating. It's a good tool for vocabulary, but not for comprehensive language learning.

Google Play

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Duolingo used to be phenomenal, but the CEO's focus on AI has hurt the app. I'm stuck seeing the same words repeatedly, and the customer service is lacking. I recommend trying Busuu instead.

Candice Wu

App Store

The app is great for learning languages, but the constant ads and the heart system are frustrating. It feels like a cash grab, and I miss the days when learning was more straightforward.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Duolingo

Top Insights This Week

Excessive Ads

AI Concerns

Heart System Frustration

Translation Errors

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts