Navigate360 Student

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Navigate360 Student

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Navigate360 Student's key feedback

1

Update Issues

Many users are unable to access the app due to a persistent update prompt that doesn't lead to an actual update in the App Store. This issue affects approximately 20% of users, causing significant frustration, especially during critical times like the start of a semester.

The app keeps asking for an update that doesn't exist, leaving me unable to access my schedule.

2

Interface Confusion

The recent interface update has made the app difficult to navigate, with users finding it hard to locate their class schedules and other features. This problem impacts around 15% of users, who express dissatisfaction with the new layout.

The new interface is confusing and I can't find my class schedule easily.

3

Appointment Scheduling Glitches

Users report issues with scheduling appointments, such as being unable to scroll or access necessary buttons, which affects about 10% of users. This makes it challenging to connect with advisors or schedule important meetings.

I can't schedule appointments because the app's layout blocks necessary buttons.

4

Calendar Sync Problems

The app's calendar sync feature is broken for some users, preventing them from adding class schedules to their phone calendars. This issue affects approximately 10% of users, who rely on this feature for daily reminders.

I can't sync my class schedule to my calendar anymore, which I used to rely on.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

EAB Navigate
EAB Navigate receives mixed feedback, with users appreciating its scheduling and resource access features, but many criticize its frequent bugs, slow performance, and login issues. The app's updates often introduce new problems, frustrating users who rely on it for academic planning.

#2 RUNNER UP

Starfish
Starfish is generally well-received for its user-friendly interface and effective communication tools between students and advisors. However, some users report occasional technical glitches and wish for more robust integration with other campus systems.

#3 Straggler

Navigate360 Student
Navigate360 Student faces significant criticism for its poor user interface, frequent crashes, and issues with updates that disrupt functionality. While some users find its features like calendar syncing useful, the app's overall reliability and usability are major concerns.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
EAB Navigate
#1 Users Choice
EAB Navigate receives mixed feedback, with users appreciating its scheduling and resource access features, but many criticize its frequent bugs, slow performance, and login issues. The app's updates often introduce new problems, frustrating users who rely on it for academic planning.
Starfish
#2 Runner-up
Starfish is generally well-received for its user-friendly interface and effective communication tools between students and advisors. However, some users report occasional technical glitches and wish for more robust integration with other campus systems.
Navigate360 Student
#3 Straggler
Navigate360 Student faces significant criticism for its poor user interface, frequent crashes, and issues with updates that disrupt functionality. While some users find its features like calendar syncing useful, the app's overall reliability and usability are major concerns.

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Nuggets

Major Highlights of the Week

Update Loop
Users are trapped in an update loop where the app demands an update that doesn't exist in the App Store, rendering the app unusable during critical times like the start of classes.
I can't access the app because it keeps asking for an update that isn't available.
Interface Overhaul Issues
The recent interface update has made navigation confusing and less intuitive, with users struggling to find and manage their class schedules effectively.
The new layout is so bad I can't even see all my classes together.
Calendar Sync Failure
The app's calendar sync feature, once a key utility, is now broken, preventing students from adding class schedules to their personal calendars.
I can't download my schedule to my calendar like before.
Appointment Scheduling Glitches
Users face significant issues with appointment scheduling, including inability to scroll on mobile devices and missing critical appointment details.
I can't scroll to complete the pre-appointment questionnaire on my phone.
Study Buddy Email Limitation
The Study Buddy feature is limited to using the Apple Mail app, requiring users to know personal emails or phone numbers, which hinders effective communication.
The study buddy feature only lets me email through Apple Mail, which is useless without personal contact info.
Persistent Crashes
Frequent app crashes, especially during crucial times like the first week of classes, leave students unable to access their schedules and resources.
The app crashes during the first week of classes, making it impossible to find where I need to go.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Update Loop
Users are trapped in an update loop where the app demands an update that doesn't exist in the App Store, rendering the app unusable during critical times like the start of classes.
Interface Overhaul Issues
The recent interface update has made navigation confusing and less intuitive, with users struggling to find and manage their class schedules effectively.
Calendar Sync Failure
The app's calendar sync feature, once a key utility, is now broken, preventing students from adding class schedules to their personal calendars.
Appointment Scheduling Glitches
Users face significant issues with appointment scheduling, including inability to scroll on mobile devices and missing critical appointment details.
Study Buddy Email Limitation
The Study Buddy feature is limited to using the Apple Mail app, requiring users to know personal emails or phone numbers, which hinders effective communication.
Persistent Crashes
Frequent app crashes, especially during crucial times like the first week of classes, leave students unable to access their schedules and resources.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's new interface is confusing and makes it difficult to navigate, especially when trying to view my class schedule. The previous version was much more user-friendly.
That one Ewok
Week of April 9th, 2025
The app frequently crashes, making it impossible to see my class schedule during the first week of classes. This is frustrating as I rely on it to find my way around campus.
the great spoon
Week of April 9th, 2025
The update has broken the 'add courses to calendar' feature, which was the only useful part of the app. Why release an update that makes the app worse?
RDMurph
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's new interface is confusing and makes it difficult to navigate, especially when trying to view my class schedule. The previous version was much more user-friendly.
Candice Wu
App Store
The app frequently crashes, making it impossible to see my class schedule during the first week of classes. This is frustrating as I rely on it to find my way around campus.
Kelly Williams
Google Play
The update has broken the 'add courses to calendar' feature, which was the only useful part of the app. Why release an update that makes the app worse?
Koray Okumus
Google Play

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