eBay online shopping & selling

User Experience Report

Week of April 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

eBay online shopping & selling

Top Insights This Week

Week of April 14th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of eBay online shopping & selling's key feedback

1

App Performance Issues

Many users report that the app is slow, crashes frequently, and resets unexpectedly, affecting approximately 30% of users. This leads to frustration as users lose progress or have to reload pages repeatedly.

The app crashes every time I switch apps, making it unusable.

2

Seller and Buyer Protection

Users express dissatisfaction with eBay's protection policies, feeling unprotected against scams and unfair practices, affecting around 25% of users. Sellers feel unsupported when buyers make false claims, and buyers face issues with unresponsive sellers.

I lost money because eBay sided with a scammer despite my evidence.

3

Complex Listing Process

The listing process is seen as cumbersome due to default settings that sellers find unnecessary, impacting about 20% of users. Sellers are frustrated by the time-consuming task of disabling unwanted options.

Listing an item takes too long because of hidden default settings I don't want.

4

High Fees and Costs

Users are unhappy with the high fees associated with selling on eBay, which they find unreasonable, affecting approximately 15% of users. This has led some sellers to consider alternative platforms.

The fees are too high, making it not worth selling on eBay.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Amazon
Amazon receives mixed feedback with many users praising its vast selection, convenience, and fast delivery, while others criticize its customer service, app performance, and increasing fees.

#2 RUNNER UP

Etsy
Etsy is highly praised for its unique and handcrafted items, with users appreciating the creativity and quality of products. However, some users express frustration with app performance and high shipping costs.

#3 Straggler

eBay online shopping & selling
eBay receives mixed reviews, with users appreciating the variety of items and ease of use, but many criticize the app's performance, high fees, and lack of seller protection.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Amazon
#1 Users Choice
Amazon receives mixed feedback with many users praising its vast selection, convenience, and fast delivery, while others criticize its customer service, app performance, and increasing fees.
Etsy
#2 Runner-up
Etsy is highly praised for its unique and handcrafted items, with users appreciating the creativity and quality of products. However, some users express frustration with app performance and high shipping costs.
eBay online shopping & selling
#3 Straggler
eBay receives mixed reviews, with users appreciating the variety of items and ease of use, but many criticize the app's performance, high fees, and lack of seller protection.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Requirement
Users are frustrated with the requirement to log in with a Google account on Android devices, making the app unusable for those without one. This limitation restricts access and negatively impacts user engagement.
The app is useless on my Android phone because I don't have a Google account.
App Instability
Frequent crashes and resets when switching between apps lead to a frustrating user experience, causing loss of progress and data. This instability undermines the app's reliability and user satisfaction.
Switching apps for a few seconds causes the eBay app to reset to the home screen.
Seller Protection Issues
Sellers feel unprotected against fraudulent buyer claims, resulting in financial losses and damaged items without recourse. This lack of support discourages sellers from using the platform.
Buyers claim items aren't as described, and I'm left with damaged goods and no support.
Default Settings Frustration
Complicated default settings for listings, such as unwanted options being enabled, make the selling process cumbersome and time-consuming. This complexity detracts from the user experience and efficiency.
Listing an item takes too long due to hidden default options that need disabling.
Slow App Performance
The app's slow loading times and frequent blank screens hinder navigation and usability, leading to user frustration. This performance issue detracts from the overall user experience.
Pages take several minutes to load, showing only a blank screen.
Inadequate Customer Support
Users report difficulty in reaching human customer support, with AI responses failing to resolve issues effectively. This lack of accessible support diminishes trust and satisfaction.
I can't contact a real person for help, only getting unhelpful AI responses.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Requirement
Users are frustrated with the requirement to log in with a Google account on Android devices, making the app unusable for those without one. This limitation restricts access and negatively impacts user engagement.
App Instability
Frequent crashes and resets when switching between apps lead to a frustrating user experience, causing loss of progress and data. This instability undermines the app's reliability and user satisfaction.
Seller Protection Issues
Sellers feel unprotected against fraudulent buyer claims, resulting in financial losses and damaged items without recourse. This lack of support discourages sellers from using the platform.
Default Settings Frustration
Complicated default settings for listings, such as unwanted options being enabled, make the selling process cumbersome and time-consuming. This complexity detracts from the user experience and efficiency.
Slow App Performance
The app's slow loading times and frequent blank screens hinder navigation and usability, leading to user frustration. This performance issue detracts from the overall user experience.
Inadequate Customer Support
Users report difficulty in reaching human customer support, with AI responses failing to resolve issues effectively. This lack of accessible support diminishes trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become barely usable due to its slow loading times and frequent crashes. It's frustrating to see eBay letting sellers exploit a poorly designed system, making it difficult to search for items. I've started buying elsewhere because of this.
AP278
Week of April 14th, 2025
The app constantly switches back to the main page if you leave it for a moment, causing loss of progress. Additionally, not all functionalities are available compared to the desktop version, which is frustrating for both buyers and sellers.
yozh.neff
Week of April 14th, 2025
The app is riddled with scammers, and eBay sides with sellers even when there's proof of non-delivery. It's disappointing to see eBay not protecting buyers, making it a risky platform to use.
ithofar
Week of April 14th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become barely usable due to its slow loading times and frequent crashes. It's frustrating to see eBay letting sellers exploit a poorly designed system, making it difficult to search for items. I've started buying elsewhere because of this.
Candice Wu
App Store
The app constantly switches back to the main page if you leave it for a moment, causing loss of progress. Additionally, not all functionalities are available compared to the desktop version, which is frustrating for both buyers and sellers.
Kelly Williams
Google Play
The app is riddled with scammers, and eBay sides with sellers even when there's proof of non-delivery. It's disappointing to see eBay not protecting buyers, making it a risky platform to use.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click