eBay online shopping & selling
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TOP INSIGHTS
1
Many users report that the app is slow, crashes frequently, and resets unexpectedly, affecting approximately 30% of users. This leads to frustration as users lose progress or have to reload pages repeatedly.
2
Users express dissatisfaction with eBay's protection policies, feeling unprotected against scams and unfair practices, affecting around 25% of users. Sellers feel unsupported when buyers make false claims, and buyers face issues with unresponsive sellers.
3
The listing process is seen as cumbersome due to default settings that sellers find unnecessary, impacting about 20% of users. Sellers are frustrated by the time-consuming task of disabling unwanted options.
4
Users are unhappy with the high fees associated with selling on eBay, which they find unreasonable, affecting approximately 15% of users. This has led some sellers to consider alternative platforms.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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