ecobee

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of ecobee's key feedback

Unwanted Temperature Changes

Many users experience frustration with the thermostat changing temperatures on its own, even when automation settings are turned off. This issue affects approximately 15% of users, leading to discomfort and dissatisfaction with the product's automation features.

The thermostat changes the temperature on its own, making it uncomfortable and frustrating.

Intrusive Advertisements

A significant number of users are annoyed by the presence of ads within the app, especially after purchasing ecobee products. This issue affects around 10% of users, who feel that ads detract from the user experience and are inappropriate for a paid product.

It's frustrating to see ads in the app after buying ecobee devices.

App Responsiveness Issues

Users report that the app is slow to respond and often fails to update settings or reflect changes made. This affects about 12% of users, who find the app's performance unreliable and inconvenient.

The app is slow and doesn't update the temperature settings promptly.

Complex Scheduling Interface

The scheduling feature is criticized for being difficult to navigate and lacking flexibility, affecting approximately 8% of users. Users find it challenging to set custom schedules or make quick adjustments, leading to a cumbersome experience.

Setting up schedules is confusing and lacks flexibility, making it hard to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

ecobee

Ecobee receives mixed feedback. Users appreciate the app's layout and features like remote control and notifications, but many are frustrated with connectivity issues, misleading status displays, and intrusive ads. Security concerns and complex scheduling are also noted.

#2 RUNNER UP

Nest

Nest users express significant dissatisfaction, citing frequent connectivity issues, unreliable Home/Away Assist, and poor customer support. Many users are frustrated with the app's inability to maintain settings and the lack of live customer service.

#3 Straggler

Honeywell Home

Honeywell Home users report frequent disconnections and app crashes, with many finding the user interface confusing and difficult to navigate. While some appreciate the app's basic functionality, others are frustrated by the lack of real-time data and persistent login issues.

Nuggets

Major Highlights of the Week

Unwanted Ads

Users are frustrated with in-app advertisements despite having purchased ecobee products, which they find intrusive and inappropriate for a paid service.

It's completely outrageous to pay for a product and then be subjected to ads every time you open the app.

Schedule Limitations

The app's scheduling feature is limited to 30-minute increments, which users find restrictive and outdated, hindering their ability to customize temperature settings effectively.

A year ago I submitted a support request to allow 5, 10, and 15 minute increments in the schedule but with each new update the 30 minute limit is still there.

Autonomous Temperature Changes

The thermostat changes temperature settings autonomously despite users disabling automation features, leading to discomfort and dissatisfaction with the lack of manual control.

I have all automation settings turned off and the thermostat will still change the temperature on its own.

Interface Confusion

The app's interface is criticized for being non-intuitive and difficult to navigate, with users struggling to find settings and features, leading to a poor user experience.

Nothing is intuitive on this app; every single time I want to change settings takes minutes to figure out.

Timezone Discrepancies

Reports and charts in the app do not account for timezone differences between the user's location and the home's location, causing confusion and inaccurate data representation.

The charts seem to ignore the fact the house can be in one timezone and I, while using the app, can be in another.

Widget Instability

Frequent app updates result in broken widgets, leaving users with blank or non-functional widgets, which diminishes the app's utility and convenience.

For the life of me, I don't understand how the widgets get broken every time the app gets an update.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unwanted Ads

Users are frustrated with in-app advertisements despite having purchased ecobee products, which they find intrusive and inappropriate for a paid service.

Schedule Limitations

The app's scheduling feature is limited to 30-minute increments, which users find restrictive and outdated, hindering their ability to customize temperature settings effectively.

Autonomous Temperature Changes

The thermostat changes temperature settings autonomously despite users disabling automation features, leading to discomfort and dissatisfaction with the lack of manual control.

Interface Confusion

The app's interface is criticized for being non-intuitive and difficult to navigate, with users struggling to find settings and features, leading to a poor user experience.

Timezone Discrepancies

Reports and charts in the app do not account for timezone differences between the user's location and the home's location, causing confusion and inaccurate data representation.

Widget Instability

Frequent app updates result in broken widgets, leaving users with blank or non-functional widgets, which diminishes the app's utility and convenience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app and thermostat are easy to operate, but the Hold Duration setting doesn't work as expected, causing frustration. I wish there was an option to set the thermostat to operate off additional sensors at the push of a button instead of only on schedules.

Worm824

Week of April 9th, 2025

The app is confusing for new users, with features not working as expected. For example, the 'away' temperature range isn't used in 'unoccupied' mode, and eco+ 'Smart Home & Away' starts only after hours of unoccupied time, offering minimal savings.

MaxwellT

Week of April 9th, 2025

The app's interface is not user-friendly, with schedules hard to find and troubleshooting a mess. Customer service is usually unreachable, making it difficult to resolve issues.

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Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app's interface is not user-friendly, with schedules hard to find and troubleshooting a mess. Customer service is usually unreachable, making it difficult to resolve issues.

Koray Okumus

Google Play

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User Experience Report

ecobee

Top Insights This Week

Unwanted Temperature Changes

Intrusive Advertisements

App Responsiveness Issues

Complex Scheduling Interface

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts