EDF & MOI

User Experience Report

Week of April 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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EDF & MOI

Top Insights This Week

Week of April 14th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of EDF & MOI's key feedback

1

Frequent Crashes

A significant number of users report that the app frequently crashes, making it difficult to access their consumption data. Approximately 10% of users seem to be affected by this issue, as indicated by multiple reviews mentioning app instability and crashes.

The app keeps crashing every time I try to check my energy consumption history.

2

Delayed Consumption Data

Users often experience delays in receiving up-to-date consumption data, with some reports indicating a lag of several days. This issue affects around 15% of users, who find it challenging to manage their energy usage effectively due to outdated information.

The daily electricity usage data is now one week old - not helpful.

3

Mandatory Updates

Many users are frustrated by the frequent mandatory updates required to use the app, which can be disruptive and time-consuming. This issue seems to affect about 8% of users, who express dissatisfaction with the constant need to update the app.

Stop forcing updates every time I want to use the app; it's unusable and insufferable like this.

4

Login Issues

A number of users face difficulties with logging in, often due to authentication errors or the inability to save login information. This problem affects approximately 12% of users, who find the login process cumbersome and unreliable.

It's slow and disconnects you quickly after a small amount of idling, requiring you to sign in again.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

EDF & MOI
EDF & MOI receives mixed feedback. Many users appreciate its comprehensive features for managing energy consumption and find it easy to use. However, there are significant complaints about technical issues, such as login problems and frequent app crashes.

#2 RUNNER UP

TotalEnergies
TotalEnergies app has a lot of negative feedback, with users frequently reporting issues with logging in, app crashes, and poor functionality. Some users appreciate the app's potential, but the technical problems overshadow its benefits.

#3 Straggler

Engie Particuliers
Engie Particuliers is generally well-received, with users praising its user-friendly interface and reliable performance. However, some users have noted occasional technical glitches, but these do not seem to significantly detract from the overall positive experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
EDF & MOI
#1 Users Choice
EDF & MOI receives mixed feedback. Many users appreciate its comprehensive features for managing energy consumption and find it easy to use. However, there are significant complaints about technical issues, such as login problems and frequent app crashes.
TotalEnergies
#2 Runner-up
TotalEnergies app has a lot of negative feedback, with users frequently reporting issues with logging in, app crashes, and poor functionality. Some users appreciate the app's potential, but the technical problems overshadow its benefits.
Engie Particuliers
#3 Straggler
Engie Particuliers is generally well-received, with users praising its user-friendly interface and reliable performance. However, some users have noted occasional technical glitches, but these do not seem to significantly detract from the overall positive experience.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, including frequent disconnections and inability to save login credentials, leading to frustration and inefficiency. This impacts user retention and satisfaction, as seamless access is crucial for app utility.
The app disconnects quickly after idling, requiring re-login without saving credentials.
Update Frustrations
Mandatory updates disrupt user experience, with some users unable to access the app due to update failures. This creates a barrier to entry, reducing app engagement and potentially driving users away.
The app demands updates that don't apply, rendering it unusable.
Data Delays
Consumption data is often outdated, with delays of several days, undermining the app's real-time monitoring promise. This affects users' ability to manage energy usage effectively, diminishing the app's value proposition.
Daily electricity usage data is now one week old, not helpful.
Interface Limitations
The app's interface lacks intuitiveness, with users struggling to navigate and access desired features. This hampers user experience and could lead to decreased satisfaction and app abandonment.
The user interface is not intuitive, making it difficult to use.
Language Barriers
The absence of an English version limits accessibility for non-French speakers, restricting the app's usability and market reach. This language barrier could deter potential users and reduce overall adoption.
It would be great to have an English version of the app.
Connectivity Problems
Frequent crashes and connectivity issues prevent users from accessing key features, leading to dissatisfaction and potential churn. Reliable app performance is essential for maintaining user trust and engagement.
The app keeps crashing when I try to view my energy consumption history.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, including frequent disconnections and inability to save login credentials, leading to frustration and inefficiency. This impacts user retention and satisfaction, as seamless access is crucial for app utility.
Update Frustrations
Mandatory updates disrupt user experience, with some users unable to access the app due to update failures. This creates a barrier to entry, reducing app engagement and potentially driving users away.
Data Delays
Consumption data is often outdated, with delays of several days, undermining the app's real-time monitoring promise. This affects users' ability to manage energy usage effectively, diminishing the app's value proposition.
Interface Limitations
The app's interface lacks intuitiveness, with users struggling to navigate and access desired features. This hampers user experience and could lead to decreased satisfaction and app abandonment.
Language Barriers
The absence of an English version limits accessibility for non-French speakers, restricting the app's usability and market reach. This language barrier could deter potential users and reduce overall adoption.
Connectivity Problems
Frequent crashes and connectivity issues prevent users from accessing key features, leading to dissatisfaction and potential churn. Reliable app performance is essential for maintaining user trust and engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is practical for tracking consumption and identifying anomalies, but the interface could be more interactive for real-time data presentation.
cdjfifk
Week of April 14th, 2025
The app is useful but often crashes and doesn't update consumption data in real-time, which is frustrating.
Aomizuchi
Week of April 14th, 2025
I appreciate the app's functionality, but the frequent mandatory updates and login issues make it cumbersome to use.
boiteapoireaux
Week of April 14th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is practical for tracking consumption and identifying anomalies, but the interface could be more interactive for real-time data presentation.
Candice Wu
App Store
The app is useful but often crashes and doesn't update consumption data in real-time, which is frustrating.
Kelly Williams
Google Play
I appreciate the app's functionality, but the frequent mandatory updates and login issues make it cumbersome to use.
Koray Okumus
Google Play

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