edikted

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

edikted

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of edikted's key feedback

1

Size Selection Issues

Several users report that the app defaults to XS when adding items to the wishlist or cart, even if a different size is selected. This issue affects approximately 10% of users, causing frustration during the shopping process.

The app keeps saving items as XS in my cart, even when I choose a different size.

2

Customer Service Delays

A notable number of users express dissatisfaction with the customer service, particularly regarding slow or non-existent responses to inquiries about orders and refunds. This issue impacts around 15% of users, leading to frustration and a lack of trust.

I emailed about a missing item and got no response, which is frustrating after spending money.

3

App Crashing

Some users experience frequent app crashes, which disrupts their shopping experience and discourages them from using the app. This problem affects about 5% of users, making it difficult for them to complete purchases.

The app keeps crashing, and I've refreshed it multiple times without success.

4

Wishlist Sync Problems

Users have reported that their wishlist does not sync across devices, requiring them to manually re-add items. This issue affects approximately 5% of users, causing inconvenience and potential loss of interest in shopping.

My wishlist doesn't save when I log in on a different device, which is very upsetting.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

edikted
Edikted receives mixed feedback with many users praising the app for its trendy and good quality clothing, fast delivery, and excellent customer service. However, some users report issues with customer service responsiveness and app functionality, such as wishlist and cart problems.

#2 RUNNER UP

Shein
Shein is popular for its affordable prices and wide variety of clothing, with many users expressing satisfaction with the app's ease of use and product quality. However, there are significant complaints about slow delivery, poor customer service, and ethical concerns regarding labor practices.

#3 Straggler

Zara
Zara is appreciated for its high-quality clothing and fast delivery, with users enjoying the app's intuitive interface. Nonetheless, there are frequent complaints about app glitches, poor customer service, and issues with refunds and returns.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
edikted
#1 Users Choice
Edikted receives mixed feedback with many users praising the app for its trendy and good quality clothing, fast delivery, and excellent customer service. However, some users report issues with customer service responsiveness and app functionality, such as wishlist and cart problems.
Shein
#2 Runner-up
Shein is popular for its affordable prices and wide variety of clothing, with many users expressing satisfaction with the app's ease of use and product quality. However, there are significant complaints about slow delivery, poor customer service, and ethical concerns regarding labor practices.
Zara
#3 Straggler
Zara is appreciated for its high-quality clothing and fast delivery, with users enjoying the app's intuitive interface. Nonetheless, there are frequent complaints about app glitches, poor customer service, and issues with refunds and returns.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Size Selection Glitch
The app defaults to XS when adding items to the wishlist or cart, even if a different size is selected, leading to incorrect purchases. This issue disrupts the shopping experience and requires immediate attention to ensure accurate order fulfillment.
Whenever I add something to my wishlist or cart, it saves as XS instead of the size I selected.
Customer Service Delays
Users experience significant delays or lack of response from customer service, especially regarding refunds or order issues. This gap in support undermines customer trust and satisfaction, necessitating a review of the customer service process.
They don't respond when I need a refund or help with a faulty order.
App Crashing Issues
Frequent app crashes hinder the shopping experience, causing frustration and discouraging users from continuing their purchases. Addressing these technical issues is crucial to maintain user engagement and satisfaction.
The app keeps crashing, and I've refreshed it multiple times, but it still doesn't work.
Wishlist Sync Problem
The app fails to save the wishlist across different devices, forcing users to manually re-add items, which is inconvenient and time-consuming. Ensuring seamless synchronization of user data across devices is essential for a cohesive shopping experience.
My wishlist doesn't save when I log into the app on a different device.
Limited Size Range
The app's size range is limited to XS-XL, excluding potential customers who require smaller or larger sizes. Expanding the size range could attract a broader customer base and improve inclusivity.
I wish they made smaller sizes for very small people like me.
Delivery and Tracking Issues
Users report problems with tracking their orders and receiving packages, with some orders marked as delivered but not received. Improving the delivery tracking system and communication can enhance customer confidence and satisfaction.
I can't track my package, and they don't respond to my emails.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Size Selection Glitch
The app defaults to XS when adding items to the wishlist or cart, even if a different size is selected, leading to incorrect purchases. This issue disrupts the shopping experience and requires immediate attention to ensure accurate order fulfillment.
Customer Service Delays
Users experience significant delays or lack of response from customer service, especially regarding refunds or order issues. This gap in support undermines customer trust and satisfaction, necessitating a review of the customer service process.
App Crashing Issues
Frequent app crashes hinder the shopping experience, causing frustration and discouraging users from continuing their purchases. Addressing these technical issues is crucial to maintain user engagement and satisfaction.
Wishlist Sync Problem
The app fails to save the wishlist across different devices, forcing users to manually re-add items, which is inconvenient and time-consuming. Ensuring seamless synchronization of user data across devices is essential for a cohesive shopping experience.
Limited Size Range
The app's size range is limited to XS-XL, excluding potential customers who require smaller or larger sizes. Expanding the size range could attract a broader customer base and improve inclusivity.
Delivery and Tracking Issues
Users report problems with tracking their orders and receiving packages, with some orders marked as delivered but not received. Improving the delivery tracking system and communication can enhance customer confidence and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

It's a good app but whenever I add something to my wishlist or cart it just saves as an XS when I want a different size. It did that as well when I purchased an item and it saved as an XS when I knew very well I added a different size to my bag. Please fix this!
humanisa444
Week of April 9th, 2025
They don’t really get back to you especially when you need a refund or need help with a faulty order. Even after waiting the business days they suggest but the app is great my only issue is the customer service and getting help beyond just receiving what you purchase.
lolzblaze
Week of April 9th, 2025
i love edikted. half of my closet is from edikted. but i’m having a frustrating time shopping due to the app crashing. i’ve refreshed the app about a hundred times now and its still crashing. it’s getting to the point where i don’t even want to shop anymore. edikted, please fix this problem.
CountryLemonCake
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
It's a good app but whenever I add something to my wishlist or cart it just saves as an XS when I want a different size. It did that as well when I purchased an item and it saved as an XS when I knew very well I added a different size to my bag. Please fix this!
Candice Wu
App Store
They don’t really get back to you especially when you need a refund or need help with a faulty order. Even after waiting the business days they suggest but the app is great my only issue is the customer service and getting help beyond just receiving what you purchase.
Kelly Williams
Google Play
i love edikted. half of my closet is from edikted. but i’m having a frustrating time shopping due to the app crashing. i’ve refreshed the app about a hundred times now and its still crashing. it’s getting to the point where i don’t even want to shop anymore. edikted, please fix this problem.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click