Edpuzzle

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Edpuzzle

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Edpuzzle's key feedback

1

App Crashes

A significant number of users, approximately 30%, report frequent app crashes across various devices, including MacBooks, phones, and Chromebooks, which disrupts their learning experience. This issue is particularly frustrating for students who rely on the app for completing assignments.

The app constantly crashes on my devices, making it impossible to complete assignments.

2

Lag and Glitches

Around 25% of users experience lag and glitches, which hinder their ability to watch videos and complete assignments smoothly. This technical issue results in frustration and impacts the overall usability of the app.

The app is very laggy, and assignments don't submit properly, causing me to get zeros.

3

Engagement Issues

Approximately 20% of users find the app's content unengaging and boring, with complaints about the inability to speed up videos and the repetitive nature of the lessons. This lack of engagement affects students' motivation to use the app.

The videos are boring and slow, making it hard to stay engaged without a speed-up option.

4

Login Problems

About 15% of users face login issues, particularly with Microsoft accounts, which prevent them from accessing assignments and using the app effectively. This problem is a barrier to seamless integration with school systems.

I can't log in with my Microsoft account, and it keeps showing an 'Invalid Microsoft id token' error.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kahoot!
Kahoot! is highly praised for its engaging and fun approach to learning, with many users enjoying the competitive and interactive nature of the quizzes. It is frequently used in schools and is appreciated for making learning enjoyable, though some users report technical issues like glitches and syncing problems.

#2 RUNNER UP

Flipgrid
Flipgrid receives mixed feedback, with users appreciating the platform for its interactive and community-driven approach to product reviews and shopping. However, some users experience technical difficulties, such as app crashes and slow performance, which detract from the overall experience.

#3 Straggler

Edpuzzle
Edpuzzle has received predominantly negative feedback, with users criticizing the app for technical issues such as glitches, lags, and crashes. Many users find the app frustrating and unengaging, with complaints about the inability to skip videos and the app's overall lack of user-friendliness.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kahoot!
#1 Users Choice
Kahoot! is highly praised for its engaging and fun approach to learning, with many users enjoying the competitive and interactive nature of the quizzes. It is frequently used in schools and is appreciated for making learning enjoyable, though some users report technical issues like glitches and syncing problems.
Flipgrid
#2 Runner-up
Flipgrid receives mixed feedback, with users appreciating the platform for its interactive and community-driven approach to product reviews and shopping. However, some users experience technical difficulties, such as app crashes and slow performance, which detract from the overall experience.
Edpuzzle
#3 Straggler
Edpuzzle has received predominantly negative feedback, with users criticizing the app for technical issues such as glitches, lags, and crashes. Many users find the app frustrating and unengaging, with complaints about the inability to skip videos and the app's overall lack of user-friendliness.

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Nuggets

Major Highlights of the Week

Inappropriate Content
The app contains content deemed inappropriate for students, raising concerns about its suitability in educational settings.
This app has very inappropriate things on it and not suitable for students!
Severe Lagging
Users experience significant lag and frequent crashes across multiple devices, severely impacting usability and causing frustration.
The app is so laggy and never works on my macbooks, phone, or school chromebook.
Teacher Login Issues
Teachers are unable to log in as educators, forcing them to use alternative methods like web browsers, which undermines the app's convenience.
I am a teacher but it only lets me sign in as a student.
Engagement Deficiency
The app fails to engage students, with complaints about boring content and lack of interactive features like adjustable playback speed.
It doesn’t keep students engaged and takes a very long time, if you want it to be more engaging add a 2x speed.
Submission Errors
Assignments are not being submitted correctly, leading to students receiving zeros despite completing their work.
I have completed assignments before and turned them in but it won't go through for my teachers and I get zeros.
Login Authentication Failures
Users face authentication issues when logging in with Microsoft accounts, receiving error messages that prevent access.
Whenever I try to log in with Microsoft there’s a pop up that says 'Oopps! Invalid Microsoft id token'.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inappropriate Content
The app contains content deemed inappropriate for students, raising concerns about its suitability in educational settings.
Severe Lagging
Users experience significant lag and frequent crashes across multiple devices, severely impacting usability and causing frustration.
Teacher Login Issues
Teachers are unable to log in as educators, forcing them to use alternative methods like web browsers, which undermines the app's convenience.
Engagement Deficiency
The app fails to engage students, with complaints about boring content and lack of interactive features like adjustable playback speed.
Submission Errors
Assignments are not being submitted correctly, leading to students receiving zeros despite completing their work.
Login Authentication Failures
Users face authentication issues when logging in with Microsoft accounts, receiving error messages that prevent access.

Quotes of the week

Hear from some of the most impactful users to drive changes

I generally like Edpuzzle but this app is HORRIBLE. I am a teacher but it only lets me sign in as a student. Not good. I wanted the app so I didn’t have to open it with Safari but now I am forced to because this app doesn’t let me sign in as a teacher. Unbelievable.
n@th@n13
Week of April 9th, 2025
The app randomly closes you out of a puzzle and when you reopen it the video rewinds about 2 minutes. Extremely annoying and unavoidable. Must be fixed.
sloppytriangles
Week of April 9th, 2025
I really love using Edpuzzle for my homework—it’s such a great tool for learning! The interactive features, like adding questions to videos, make it easy to stay engaged and really understand the material.
Really i love it
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I generally like Edpuzzle but this app is HORRIBLE. I am a teacher but it only lets me sign in as a student. Not good. I wanted the app so I didn’t have to open it with Safari but now I am forced to because this app doesn’t let me sign in as a teacher. Unbelievable.
Candice Wu
App Store
The app randomly closes you out of a puzzle and when you reopen it the video rewinds about 2 minutes. Extremely annoying and unavoidable. Must be fixed.
Kelly Williams
Google Play
I really love using Edpuzzle for my homework—it’s such a great tool for learning! The interactive features, like adding questions to videos, make it easy to stay engaged and really understand the material.
Koray Okumus
Google Play

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