Endel: Focus & Sleep Sounds

User Experience Report

Week of April 9th, 2025

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Endel: Focus & Sleep Sounds

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Endel: Focus & Sleep Sounds's key feedback

1

Subscription Issues

Many users report being charged after canceling their free trial or subscription, leading to frustration and a sense of being scammed. Approximately 15% of users seem to be affected by this issue.

I canceled my subscription but was still charged, and they won't help with a refund.

2

Session Time Limit

The 10-minute session limit in the free version is a significant pain point, as it disrupts users' focus or relaxation just as they are getting into the flow. This issue affects about 10% of users.

The 10-minute limit interrupts my focus, making it feel like a waste of time.

3

App Reliability

Users experience frequent crashes and bugs, particularly after updates, which disrupts their use of the app. This affects around 12% of users.

The app crashes frequently, especially after updates, making it unreliable for sleep.

4

Misleading Advertising

Some users feel deceived by ads that promise features not available in the app, leading to disappointment and mistrust. Approximately 8% of users have expressed this concern.

Ads show features that aren't available in the app, which feels misleading.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Calm
Calm is praised for its extensive content and effectiveness in helping users relax and sleep. However, many users are frustrated with the high subscription costs and the limited free content, which they feel is misleading.

#2 RUNNER UP

Endel: Focus & Sleep Sounds
Endel receives mixed feedback; users appreciate its unique soundscapes and effectiveness in aiding sleep and focus, but many are dissatisfied with the app's paywall and subscription model. Some users also report technical issues and find the app's complexity overwhelming.

#3 Straggler

Headspace
Headspace is valued for its structured meditation guidance and positive impact on mental health. Nonetheless, users are often deterred by the high subscription fees and the limited free content, which they feel restricts access to its benefits.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Calm
#1 Users Choice
Calm is praised for its extensive content and effectiveness in helping users relax and sleep. However, many users are frustrated with the high subscription costs and the limited free content, which they feel is misleading.
Endel: Focus & Sleep Sounds
#2 Runner-up
Endel receives mixed feedback; users appreciate its unique soundscapes and effectiveness in aiding sleep and focus, but many are dissatisfied with the app's paywall and subscription model. Some users also report technical issues and find the app's complexity overwhelming.
Headspace
#3 Straggler
Headspace is valued for its structured meditation guidance and positive impact on mental health. Nonetheless, users are often deterred by the high subscription fees and the limited free content, which they feel restricts access to its benefits.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with unexpected charges after canceling free trials, leading to perceptions of deceptive practices. This issue highlights a need for clearer communication regarding subscription terms and cancellation processes.
I canceled the free trial, but they charged me anyway, and I can't get a refund.
Session Limitations
The 10-minute session limit in the free version disrupts user engagement, as it interrupts the flow of activities like work or relaxation. This limitation is perceived as a barrier to fully experiencing the app's benefits.
The 10-minute session ends just as I'm getting into the flow, making it feel like a waste of time.
App Reliability Issues
Frequent crashes and unresponsive features, especially after updates, are causing dissatisfaction among users who rely on the app for sleep and focus. These technical issues undermine the app's reliability and user trust.
The app keeps crashing and doesn't respond to my settings, waking me up instead of helping me sleep.
Misleading Advertising
Users feel deceived by advertisements that showcase features not available in the app, leading to disappointment and mistrust. This discrepancy between marketing and actual offerings damages the app's credibility.
Ads show features that aren't available in the app, which feels misleading and frustrating.
Complex Onboarding
The onboarding process is cumbersome, with repetitive questionnaires and unclear navigation, which frustrates users and detracts from the initial user experience. Simplifying this process could enhance user satisfaction.
I deleted the app after clicking through endless questions without getting to use it.
Feature Overload
Long-term users are overwhelmed by the increasing complexity and number of features, which detracts from the app's original simplicity and ease of use. Streamlining the interface could improve usability for those with ADHD.
The app has become too heavy with features, making it less helpful for ADHD.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with unexpected charges after canceling free trials, leading to perceptions of deceptive practices. This issue highlights a need for clearer communication regarding subscription terms and cancellation processes.
Session Limitations
The 10-minute session limit in the free version disrupts user engagement, as it interrupts the flow of activities like work or relaxation. This limitation is perceived as a barrier to fully experiencing the app's benefits.
App Reliability Issues
Frequent crashes and unresponsive features, especially after updates, are causing dissatisfaction among users who rely on the app for sleep and focus. These technical issues undermine the app's reliability and user trust.
Misleading Advertising
Users feel deceived by advertisements that showcase features not available in the app, leading to disappointment and mistrust. This discrepancy between marketing and actual offerings damages the app's credibility.
Complex Onboarding
The onboarding process is cumbersome, with repetitive questionnaires and unclear navigation, which frustrates users and detracts from the initial user experience. Simplifying this process could enhance user satisfaction.
Feature Overload
Long-term users are overwhelmed by the increasing complexity and number of features, which detracts from the app's original simplicity and ease of use. Streamlining the interface could improve usability for those with ADHD.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app has been quite amazing for me, particularly with relaxation, aligning my focus and improving my deep sleep. The ASMR feature, in particular, has been a welcomed brain massage when I need to recenter or unwind. It’s kind of like skiing in fresh powder in shorts on a warm sunny day. Keep iterating please.
milldogslim
Week of April 9th, 2025
The 10-minute session limit in Endel can be a bit of a bummer. Just when I’m starting to get into the flow, whether it’s crushing work or trying to unwind, the session ends abruptly, pulling me out of the experience. It feels like a waste of time, since I barely have a chance to settle in before I have to restart it.
Frantic_V53R
Week of April 9th, 2025
I suffer from adult ADHD and anxiety. My stress levels have been through the roof lately, and this app has helped so much that it’s life changing. It’s not just happy sounds. It’s like putting a hug on your ears. The calming effect happens immediately.
ijustreallylikechickensokay
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app has been quite amazing for me, particularly with relaxation, aligning my focus and improving my deep sleep. The ASMR feature, in particular, has been a welcomed brain massage when I need to recenter or unwind. It’s kind of like skiing in fresh powder in shorts on a warm sunny day. Keep iterating please.
Candice Wu
App Store
The 10-minute session limit in Endel can be a bit of a bummer. Just when I’m starting to get into the flow, whether it’s crushing work or trying to unwind, the session ends abruptly, pulling me out of the experience. It feels like a waste of time, since I barely have a chance to settle in before I have to restart it.
Kelly Williams
Google Play
I suffer from adult ADHD and anxiety. My stress levels have been through the roof lately, and this app has helped so much that it’s life changing. It’s not just happy sounds. It’s like putting a hug on your ears. The calming effect happens immediately.
Koray Okumus
Google Play

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